The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible returns service
Terrible returns service. They take £10.99 from you. Bra was awful too, flimsy and poor quality.
14 July 2026
Unprompted review
Reply from mbuk
Hello,
We’re sorry to hear that your experience did not meet your expectations.
We take customer feedback seriously, and we regret that the product quality and return process left you disappointed. We always aim to provide products that meet our customers’ expectations, and we’re sorry to hear that the item was not the right fit for you.
Regarding the return fee, our return policy is designed to clearly outline any applicable charges before a return is processed. However, we understand your concern and appreciate you sharing your feedback, as it helps us review and improve our services.
We would like the opportunity to look into your specific case and assist further. Please reach out to our customer support team at support@magicbra.co.uk with your order details so we can review what happened and see how we can help.
Thank you for bringing this to our attention.
Do not buy from this company !!
Do not buy from this company !!
I ordered a bra when it came it was too big - tbh it was massive. I order from marks and Spencer’s , dita vin tease and savage fenty all fit perfectly so I was surprised
BUT 6 emails later I’m told I will have to pay postage and a 10.95 stocking fee and they are asking me to measure the bra with a tape measure before they will do anything . It’s a scam to get you to buy one then pay for ‘returns’
I read they don’t even want the old one back
14 July 2026
Unprompted review
Reply from mbuk
Hello,
We’re sorry to hear about your experience and understand your concern regarding the sizing and return process.
We always want our customers to feel confident with their purchase, and we’re disappointed to hear that the fit was not what you expected. Sizing can vary between brands and styles, which is why we sometimes request measurements to better understand the issue and help determine the best possible solution.
Regarding the return process, we would like to clarify that our policies are in place to ensure returns are handled consistently and fairly for all customers. Any applicable return fees are
communicated as part of our return guidelines, and we regret that this was not the experience you were hoping for.
We would appreciate the opportunity to review your case and address your concerns directly. Please contact our customer support team at support@magicbra.co.uk with your order details so we can look into what happened and provide further assistance.
Thank you for sharing your feedback, and we hope we can help resolve this matter.
Good product and very helpful when I'd…
Good product and very helpful when I'd ordered the wrong size
11 July 2026
Unprompted review
Reply from mbuk
Hello Aimee,
Thank you for your kind review!
We're pleased to hear that you’re happy with the product and that our team was able to assist you when you ordered the wrong size. We appreciate your support and are glad we could help ensure you had a positive experience.
We hope you enjoy your purchase!
Just say no!
I ordered my size, the bra says it's my size, their chart says it should have been my size, but NO, it wouldn't have fit had I sewn two together. Terrible finished work too. Just say no!
10 July 2026
Unprompted review
Reply from mbuk
Hello Joey,
We’re sorry to hear that the bra did not meet your expectations and understand your disappointment with the fit and quality. We know how important accurate sizing and comfort are, and we appreciate you sharing your feedback.
We would like the opportunity to look into your experience and assist you further. Please contact our customer service team at support@magicbra.co.uk with your order details so we can review your concerns regarding the sizing and workmanship and work towards a suitable resolution.
Thank you for bringing this to our attention. We value your feedback and will continue working to improve our products and customer experience.
A big CON!
A big CON!! One star is tooo good. They deserve a brown emoji sign. They purport to be 'helpful ' if it doesn't fit but instead they slap a £10.99 deduction from any refund, plus the audacity to tell you to keep it, in language to make them sound like theyre doing you a favour. To add fuel to the fire they come at you with all the spiel about if you choose to return it independently you'll not get anything or postage is at your cost!! Wow! Talk about backing off and detaching themselves from the purchase once their greedy hands have taken your money.
It's a bra for God's sake! So chances are it might just not fit well. Mine ended up too small under my breast area and they did the typical non-caring thing of stating the no refund being their policy! No such thing as empathy or understanding just a cop out and BAD CUSTOMER SERVICE!!
Steer clear of this company, daylight robbers in plain sight!!!
I only wished I'd not trusted them and had checked these reviews beforehand. But hopefully with a HUGE 60% of NEGATIVE reviews,it speaks for itself and others will steer clear of this phony, thieving, despicable company.
10 July 2026
Unprompted review
Reply from mbuk
Hello Lesley,
We’re sorry to hear about your disappointment with your purchase and the return process. We understand that finding the right fit is important, especially with products where comfort and sizing are key considerations, and we appreciate you sharing your feedback.
We encourage you to continue responding through your existing email conversation so our team can continue to support you and address any remaining concerns.
Thank you for sharing your feedback. We value the opportunity to review customer experiences and continue improving our products and service.
Terrible company
Terrible company. Sizing completely off. Impossible to get refund. They make it so difficult to return and then sent an email saying they are now closing the file without giving me any opportunity to return. Do not buy from this company.
8 July 2026
Unprompted review
Reply from mbuk
Hello Geraldine,
We’re sorry to hear about your experience and understand your concerns regarding the sizing and return process. We appreciate you taking the time to share your feedback and want to assure you that we take these matters seriously.
We can see that there is an ongoing email conversation regarding your request, and it appears that a resolution has been reached. We kindly ask that you continue responding through that email thread should you need any further assistance, so our team can continue supporting you.
Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns.
Great quality bras
I purchased 4 bras and they arrived within the timeframe and the quality was great. So far they are the only bras that I feel comfortable in and give me the support that I need.
7 July 2026
Unprompted review
Reply from mbuk
Hi Kaz,
Thank you for your wonderful review! We're so pleased to hear that your bras arrived on time and that you’re happy with the quality, comfort, and support they provide. It means a lot to know that our products are helping you feel confident and comfortable.
We truly appreciate your support and hope you continue to enjoy your purchase!
I ordered 3 x bras
I ordered 3 x bras, so wish I had read the reviews first. I am trying to return them and the email given by Magicbra to return keeps saying invalid email.... please confirm which email we are meant to write to, to organise a return. This is the first 1 x star review I have given in over 40 years, so not typically somebody that does this but so frustrating. Also the help chat is rubbish as it expects you to wait for few hours at your computer for a response!
8 July 2026
Unprompted review
Reply from mbuk
Hi Lisa,
We’re sorry to hear about the difficulties you’ve experienced with arranging your return. We understand how frustrating it must be to encounter issues with the return email address and have delays when trying to get support.
Please contact our support team directly at support@magicbra.co.uk with your order details, and we’ll be happy to assist you with your return request and look into what happened.
We appreciate you taking the time to share your feedback, and we apologise for the inconvenience caused.
The bras is as advertised and a good…
The bras is as advertised and a good buy.
7 July 2026
Unprompted review
Reply from mbuk
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with your bras and that they met your expectations.
We appreciate your support and hope you enjoy your purchase!
Too big and returns cost a fortune
Despite using their size guide, the bras were far too big. Now I find that it will cost me £11 in restocking fees plus shipping to return them. AVOID this awful company. It takes weeks for them to arrive too.
7 July 2026
Unprompted review
Reply from mbuk
Hello,
Hi,
We’re sorry to hear that the bras you received were not the right fit and that your experience has been disappointing.
We understand where you are coming from, especially after using our size guide and then encountering difficulties with the return process. We’d like to look into your order and see how we can assist. Please contact our support team at support@magicbra.co.uk with your order details, and we’ll be happy to review this for you.
Thank you for sharing your feedback, and we apologize for any inconvenience caused.
Terrible service all round
Terrible service all round. Would not have ordered if I’d read a few reviews!
Will continue to pursue a refund.
19 June 2026
Unprompted review
Reply from mbuk
Hi Kim,
We’re sorry to hear that you’ve had a disappointing experience and we understand your concern regarding your refund request.
We’d like the opportunity to look into this and help resolve the matter for you. Please contact our support team at support@magicbra.co.uk with your order details so we can review your case and assist you as quickly as possible.
We appreciate you sharing your feedback and we sincerely apologize for the inconvenience.
AVOID LIKE THE PLAGUE
Do not buy from this company. The bra took forever to arrive and I later found out it came from China even though it is called Magic Bra UK. I checked my bank card and it noted that I paid a company in New Zealand. The bra was too big. I contacted customer services and received a reply from Kyrene who I assume is AI as I was asked to give information regarding the problem even though I had supplied my measurements snd photos of me wearing it. They offered to send me another for £10.99 and said I could keep the original for which I paid 19.99….so the total cost would have been £29.98. I declined as I wasn’t sure another bra would fit so I asked to return the bra for a refund to which I was told there would be a £10.99 handling fee. It beggars belief that this company is allowed to trade.
30 June 2026
Unprompted review
Reply from mbuk
Hello Susan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding the delivery time, sizing, and the support you received.
Our team is committed to assisting customers with sizing concerns and finding the best possible solution. We’re sorry that the options provided did not meet your expectations, and we appreciate your feedback regarding communication and transparency.
We’ve reviewed your case, and it appears that our team has already reached a resolution with you. If there are still any remaining concerns that have not been addressed, please don’t hesitate to contact us again, and we’ll be happy to review the matter further and assist where we can.
Thank you for giving us the opportunity to look into this.
Zero stars
Zero stars. Total con site. Ridiculous product. Don't buy from these
2 July 2026
Unprompted review
Reply from mbuk
Hi Claire,
We’re sorry to hear you’re unhappy with your experience and that the product didn’t meet your expectations.
We take all feedback seriously and want to make sure concerns like this are properly looked into. Please contact our customer support team at support@magicbra.co.uk so we can review your order and assist you further.
We appreciate you taking the time to share your feedback.
It's a scam! DO NOT BUY FROM HERE!
It's a scam! DO NOT BUY FROM HERE! It's just rubbish service, you probably won't get the item, and you will not get a refund. The customer service is some of the worst I have ever experienced. I've made it clear to them over various emails, they have stolen from me, and it will become a police matter later this week if not resolved by then, and they have been reported to trading standards. I paid through clearpay, so they are now working with me to recover the money from this SCAM, and I have recommended they end their partnership. This has been ongoing since the end of May 2026, and it's now July. Crap company, please avoid!
1 July 2026
Unprompted review
Reply from mbuk
Hi Natalie,
We’re sorry to hear about your experience and understand how disappointing this situation has been for you.
We take concerns around orders, refunds, and customer support very seriously, and we can see you’ve already been in touch with our team.
To make sure this is reviewed as quickly as possible, please reach out again to our customer support team at support@magicbra.co.uk so we can pick this up directly and work towards a resolution for you.
We appreciate your patience and the opportunity to get this resolved.
I have found Magic Bras to be super…
I have found Magic Bras to be super quality and I also cannot fault the customer service and general care is amazing
30 June 2026
Unprompted review
Reply from mbuk
Hello Stewart,
Thank you so much for your kind feedback!
We’re delighted to hear you’re happy with the quality of our products and that our customer service has made a positive impression.
Your support and trust mean a lot to us, and we truly appreciate you taking the time to share your experience!
Zero stars
Zero stars. If only I'd checked here first. Bra does not fit, is complely the wrong size. The returns policy is a joke - customer has to pay postage AND a restocking fee which costs more than the bra. Total con site. Avoid like the plague.
28 June 2026
Unprompted review
Reply from mbuk
Hello Kate,
Thank you for your feedback!
We’re sorry to hear that the bra didn’t fit as expected and that you’re disappointed with your experience. We also hear your concerns regarding our returns policy. We aim to make this as clear as possible at checkout and on our returns page, but we’re sorry it didn’t meet your expectations in this case.
We’d like the opportunity to look into this further and see if we can help resolve your concern. Please contact our customer support team at support@magicbra.co.uk with your order details, and we’ll do our best to assist.
DO NOT USE
DO NOT USE - complete waste of money.
I ordered a 36B strapless bra that took weeks to arrive. When it finally did, it's so big that on the tightest setting, it sits comfortably on my hips. Just measured it against my other bras of the same size, and it's just under 4 inches longer around the bust than the longest of them!
24 June 2026
Unprompted review
Reply from mbuk
Hello there,
Thank you for bringing this to our attention.
We’re sorry to hear about your experience and that the sizing did not match your expectations.
We would like the opportunity to review this with you and ensure it is properly addressed. Please reach out to our customer support team at support@magicbra.co.uk with your order details and measurements so we can investigate what happened and assist you further.
Complete rubbish from China
If I'd known it was from China I would never have ordered it. It came today after about 2 weeks. It is useless. There is no lift, it gives you a 'monoboob' and the front fastening hooks and eyes take ages to fasten. It is scratchy on the seams and, though quite comfortable, so is no bra at all. My search for a good non underwired bra continues.
24 June 2026
Unprompted review
Reply from mbuk
Hello Valerie,
Thank you for your feedback.
We’re sorry to hear that the product did not meet your expectations and that you were disappointed with the fit, comfort, and support.
We understand your concerns regarding the design and fastening, and we appreciate you taking the time to share such detailed feedback. This helps us better understand where improvements may be needed in both product design and customer experience.
If you would like us to look into your order further or assist you with a resolution, please contact our customer support team at support@magicbra.co.uk with your order details. We’d be happy to review your case and help where possible.
Awful
Awful! Ordered a nude bra and it was pink. Tried to return it and they keep wasting time, pushing back and asking unnecessary questions (I still have not managed to return the item). I wish I would have read reviews earlier and I would have never purchased!!!!
22 June 2026
Unprompted review
Reply from mbuk
Hi,
We’re sorry to hear about your experience and that the item you received did not match your expectations.
We understand your concerns regarding the colour difference and the difficulties you’ve experienced with the return process. This is not the experience we aim to provide, and we regret the inconvenience this has caused.
We’d like the opportunity to review your case and assist you further. Could you please contact our customer support team again with your order details so we can locate your request and help move this forward for you.
Zero stars!
Zero stars!! Extremely disappointed!!! This was a bullshit product and has absolutely zero support!!! Con site
20 June 2026
Unprompted review
Reply from mbuk
Hello Salena,
Thank you for sharing your feedback.
We’re sorry to hear that you’re disappointed with your experience.
We understand your concerns regarding the product quality and your overall impression of the service you received. This is clearly not the outcome we want for our customers, and we regret that your order has led to this view.
We’d like the opportunity to review what happened with your order and see how we can help. Please contact our customer support team at support@magicbra.co.uk with your order details so we can investigate and assist you directly.
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