The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Zero stars
I'd actually give zero stars if that were possible. Almost 1 month to arrive. This company does NOT do what it says. Return basically impossible and just not worth the stress of receiving hideous emails asking for information they already have. Wish I'd researched ahead of completely wasting my money!!
AVOID, it's a kin to scammers.
23 May 2026
Unprompted review
Reply from mbuk
Hi,
We’re sorry to hear about your experience and that it has left you feeling this way.
We understand your frustration regarding the delivery time, return process, and your interactions with our support team. This is clearly not the experience we want anyone to have, and we regret that your order fell short of expectations.
We’d like the opportunity to look into this properly and see what went wrong in your case. Please contact our customer support team with your order details so we can review everything and assist you directly.
Avoid
Avoid, if it doesn’t fit, you won’t be able to change it. Not a UK company and will make exchange, return or refund difficult, if not impossible. Ordered XL, and were the smallest bra I have ever seen. Wasted my money. Each time they respond to your request they ask for more information, which they already have. Just stalling, you will lose money and not covered by UK laws. Just avoid17/06/2026
17 June 2026
Unprompted review
Reply from mbuk
Hello Wendy,
We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the sizing, the returns process, and your interactions with our customer support team. We appreciate you taking the time to share this feedback, as it helps us identify areas where we can improve.
We would like the opportunity to review your case in more detail.
Please reach out to our customer support team again at support@magicbra.co.uk with your order information so we can investigate the concerns you've raised and ensure your case has been properly reviewed.
I was very disappointed with my order
I was very disappointed with my order. When I opened the package it had a smell of cigarette smoke. The colour I ordered was described as 'cream' on the website but what arrived was a non-descript beige colour. The quality of the product was poor and it offered no support, the straps were too long and could not be adjusted. I have requested a refund but so far have not had any acknowledgement.
16 June 2026
Unprompted review
Reply from mbuk
Hi,
Thank you for bringing this to our attention.
We're sorry to hear that you were disappointed with your order. We understand your concerns regarding the condition of the item upon arrival, the color difference, the fit, and the level of support provided by the product.
We also appreciate how concerning it is when you do not receive a response after submitting a refund request. We take feedback like this seriously and would like the opportunity to investigate the matter further. Please reach out to our customer support team again at support@magicbra.co.uk with your order details so we can review your case and assist you accordingly.
DO NOT BUY - Chinese product!
DO NOT BUY
The product comes from China, so takes 2-3 weeks to arrive. If I had known this I would def not have purchased...
When it arrived the product was cheap rubbish. The back was an open elastic fishnet type material which is not shown on website. The cup padding on the front was far too small - I ordered the correct size (36e) and there was no support at all and it looked awful.
I immediately contacted "customer service" who were totally uninterested and just timewasted emails back & fore. So I returned the item (paid myself for tracked royal mail) and requested a refund under the Consumer Rights 2015. They offered a replacement at an extra cost of £10.99 😂 Honestly a joke - I bought one from Matalan for £5.99 which was better quality & support!!!
After 2 months they have finally agreed to refund me LESS £10.99 HANDLING FEE!!! A total joke of a company, DO NOT WASTE YOUR £££
18 June 2026
Unprompted review
Reply from mbuk
Hi there,
We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the product quality, sizing, delivery timeframe, and the return and refund process. We take feedback like this seriously and appreciate you taking the time to share your experience.
We would like the opportunity to review your case in more detail. Please reach out to our customer support team again at support@magicbra.co.uk with your order information so we can investigate the concerns you've raised and ensure your case has been properly reviewed.
Thank you for bringing this to our attention.
Awful Customer Service
Bra didn't give me the lift I was expecting. Literally had it on for 5 secs and off again. Was told I could not get a refund as underwear cannot be returned. Didn't see this anywhere when I was ordering. Then offered less than half a refund. Will never order off this site again and advise others to do the same.
12 June 2026
Unprompted review
Reply from mbuk
Hi Marilyn,
Thank you for taking the time to share your feedback, and we’re sorry to hear the bra didn’t give you the lift and support you were expecting.
We’d like to take another look at your case and see what can be done to help. Please contact our support team at support@magicbra.co.uk with your order details, and we’ll review this for you.
Nice product but make sure you order the correct size
The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for it. The bra is good quality abd I am pleased with it
2 June 2026
Unprompted review
Reply from mbuk
Hi Jennifer,
Thank you for sharing your experience, and we’re sorry again for the initial sizing issue and the inconvenience that came with it.
We’re glad to hear that the replacement bra fits well and that you’re happy with the quality overall. Your feedback on the replacement process is genuinely helpful, and we’ll make sure it’s passed on to the relevant team for review, especially around clarity and fairness in how exchanges are handled.
The bra is useless, return is not an option even though they say you can return, it is a lie
The bra is useless. Not supporting and very bad quality. Not worth the money.
The return policy is not clear. The support team are not supporting with return. They are just wasting time .
16 June 2026
Unprompted review
Reply from mbuk
Hello Kate,
We’re sorry to hear that your experience hasn’t met expectations.
This is not the standard we aim for, both in product quality and in customer support. We also understand how disappointing it can be when a return process feels unclear or slow.
We’d like to look into this properly and help resolve it for you. Please contact our support team again so we can review your case and clarify the return options available to you. If there’s been any delay or miscommunication, we’ll make sure it’s addressed.
We appreciate you bringing this to our attention and we’ll do our best to make it right.
I ordered the wrong size the staff were…
I ordered the wrong size the staff were great the bra is really nice quality gave my measurements and they recommended the correct size
16 June 2026
Unprompted review
Reply from mbuk
Hi there,
Thank you for taking the time to leave a review.
We’re really glad to hear our team could help you get the right size and that you’re happy with the quality of your bra. Getting the fit right can make all the difference, and it’s great to know the measurements and recommendation worked well for you.
Would give ZERO STARS
Would give ZERO STARS. Beware!! If you buy anything, you will not be able to return it at all. Don’t believe positive reviews. They are fake. These sellers are big time scammers. You will be stuck with the product. They will NOT GIVE YOU A RETURN ADDRESS. NOT A LEGITIMATE COMPANY.
15 June 2026
Unprompted review
Reply from mbuk
Hi Karen,
We’re sorry to hear about your experience and take feedback like this seriously.
We want to clarify that we do have a returns process in place, and we do not intentionally prevent customers from returning eligible items. If you were unable to locate return instructions or a return address, that is not the experience we aim to provide.
We also take concerns about authenticity and reviews seriously. Our reviews reflect genuine customer feedback, and we do not post fake reviews.
We’d like the opportunity to look into your concern and help resolve this properly. Please contact our support team at support@magicbra.co.uk with your order details so we can assist you directly and review what happened with your request.
The most awful bra ever
The most awful bra ever. Super flimsy, very cheap material, and if you are bigger than a B cup forget about support. Would not recommend. Save your money. 👎
15 June 2026
Unprompted review
Reply from mbuk
Hello Josephine,
We’re sorry to hear the bra didn’t meet your expectations.
Fit and support are very important to us, and we understand how disappointing it is when a product doesn’t feel right or doesn’t provide the level of support you were looking for. Your feedback about the material and sizing is noted and will be shared with our product team for review.
We appreciate you taking the time to leave a review, even though your experience wasn’t a positive one.
If you’d like us to look into this further, please reach out to our support team at support@magicbra.co.uk and we’ll be happy to assist.
AVOID/ NO FULL REFUND/ SIZES NOT ACCURATE and costs you £10.99 if you attempt a return or exchange.
AVOID….
Trust all the negative reviews you see right here ladies.
This is a terrible company. Product is useless. I fell for the campaigns. The product is flimsy. Not supportive at all and the sizes are wrong.
The returns/refund policy is BS. Like others have said they don’t want to refund you at all. They either make you spend another £10.99 or offer a partial refund and keep 10.99 for “handling fee”. They have no intention to support customers or build customer experience to even make people want to return.
It’s all a scam. May I redirect anyone who is thinking to buy one of their bras to SHEIN as I found the same strapless bra for £1.30- and you’ll get a refund if it’s not right.
I’m currently trying to get my money back.
9 June 2026
Unprompted review
Reply from mbuk
Hello Kee,
We’re sorry to hear you’re unhappy with your experience and the product, and that you feel let down by the fit and support.
We understand how disappointing it is when something doesn’t meet expectations, especially when it comes to sizing and comfort. Feedback like yours is taken seriously and will be shared with our team for review.
We’d like the opportunity to look into this further. Please contact our support team again at support@magicbra.co.uk so we can review your situation properly and assist you as quickly as possible.
Refund
Refund
Never buy from them I was deceived thinking I am buying from UK as the site says Magucbra UK. It is from China. I have emailing them I want to return as it is small and no reply from them
8 June 2026
Unprompted review
Reply from mbuk
Hello Hajera,
We’re sorry to hear you’re disappointed and that you’ve had difficulty getting a response regarding your return.
We understand how disappointing it is when a product doesn’t fit as expected and you’re left waiting for support. That’s not the experience we want for our customers, and we apologize for the delay in getting back to you.
We’d really like to help resolve this for you. Please send us your order details at support@magicbra.co.uk so we can locate your request and assist with your return as quickly as possible.
Reply from mbuk
Hi Kate,
Thank you for taking the time to share your feedback . Comfort and fit are exactly what we aim for, so it’s great to know we’ve delivered that for you.
We appreciate your support and hope you continue to enjoy wearing them.
Save your money ladies
Save your money ladies, horrible cheap material, flimsy, very poorly made and no support whatsoever so ever.if you do decide to buy size up by at least 5 as there not made for anyone with a bust. Impossible to get a refund, same message over again with no progress. Disgraceful company. £40 down and no hope of a refund. My advice avoid like the plague
5 June 2026
Unprompted review
Reply from mbuk
Hi there,
We’re genuinely sorry to hear about your experience and the inconvenience this has caused. This is not the standard we aim for, either in product quality or customer service, and we understand how disappointing it must feel to be left without a clear resolution.
Your feedback about the material, fit, and sizing is noted and will be shared with our product team for review. We also hear your concerns regarding the refund process . The delays and repeated responses are not acceptable, and we apologise for the lack of progress you’ve experienced.
We’d like the opportunity to look into this properly and resolve it for you. Please reach out again to our support team so we can assist you as quickly as possible.
Deceiving website! Not a UK company. Cheap product. Don’t waste your money. Refunds seem impossible to get!
Bra took 12 days to arrive. When it did, the quality, fit and shape were awful. Refused a return after emailing customer services several times and now told there is a $10.99 handling charge. I have still not received a valid explanation for the return refusal. Don’t waste your money. It’s a cheaply made product manufactured in China.
12 June 2026
Unprompted review
Reply from mbuk
Hi Sarah,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your concerns regarding delivery time, product quality, and your return request, and we apologise for any inconvenience caused. This is not the experience we aim to provide.
We’d like the opportunity to look into your order and clarify what happened with your return and any associated charges. Please contact again our support team so we can review this properly and assist you further.
Your feedback is also being shared with the relevant team for review and improvement.
Absolutely horrendous company
Absolutely horrendous company, complete scam. Products won't fit even if you measure, try sending them back for a refund and they try everything possible not too.
In the end I've had to settle with £10 credit back and they took the rest for 'postage'. Avoid avoid avoid
3 June 2026
Unprompted review
Reply from mbuk
Hi Jenny,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your disappointment regarding the fit of the items and the difficulties you’ve faced with the returns process. This is not the experience we aim to provide.
We’d like the opportunity to review your order and the resolution offered. Please contact our support team again so we can look into this further and ensure everything has been handled correctly.
Your feedback is important to us and will be shared with the relevant team.
Terrible fit about 4 sizes too small
Terrible fit about 4 sizes too small, material flimsy and not supportive at all for a larger bust, return process impossible and they are trying to get me to pay 10 pound for a second bra so would be 39.99 for one bra that doesn’t fit and a second one which probably wouldn’t fit also. Going to my bank now to raise a dispute!
8 June 2026
Unprompted review
Reply from mbuk
Hi Louise,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We understand how disappointing it is when an item doesn’t fit as expected and doesn’t provide the support you need.
We’d also like to clarify that we never intend for returns or exchanges to feel difficult or unclear, and we’re sorry if this has been your experience. We’d really appreciate the chance to look into your case properly and help resolve this for you.
Please contact us at support@magicbra.co.uk with your order details so we can review everything and assist you further as quickly as possible.
We’re sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Poor quality and the no quibble…
Poor quality and the no quibble guarantee does not appear to be valid, seems to be a con
8 June 2026
Unprompted review
Reply from mbuk
Hello Kirsty,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the product quality and the return process, and we appreciate you bringing this to our attention.
We’d like the opportunity to look into this properly for you and help resolve it. Please contact us at support@magicbra.co.uk with your order details so we can review your case and assist you further.
We’re sorry again that we haven’t met your expectations and appreciate your feedback.
Just awful. Cheap Chinese goods masquerading as UK site and supplier.
Just received after a 3 week wait. Thought I was ordering from a UK website...it is a co.uk site but providing Chinese goods direct from china. So took ages to arrive are too small and not made for the larger European shapes. No idea what plus size women need. Bra looks dreadful on and is too small. So will lose half my original order amount sending them back and asking for a refund as i dont want replacements. Cheap and nasty products, overprived in my opinion. Don't order ...buy from a reputable UK based site not a lookalike. Feeling unhappy and duped....
4 June 2026
Unprompted review
Reply from mbuk
Hi Jane,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand your disappointment with the delivery time and that the sizing and fit were not suitable for you.
We also appreciate you raising your concerns about expectations around where items are shipped from and how they fit. Feedback like this is taken seriously and will be shared with our team for review.
Please contact us at support@magicbra.co.uk with your order details so we can assist you with your return and refund request and make sure this is handled correctly.
We’re sorry again that the items did not meet your expectations and appreciate you bringing this to our attention.
Another scam company
Another scam company. Made in China. Rubbish. Avoid like the plague.
5 June 2026
Unprompted review
Reply from mbuk
Hi Anne,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling this way.
We’d really appreciate the opportunity to look into your order and see what went wrong. Please contact us at support@magicbra.co.uk with your order details so we can assist you further.
We appreciate your feedback and regret that we did not meet your expectations.
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