The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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This is scam
This is scam. The product arrived from China. It does not match the quality in the photo and the measurements. You talk to a bot via emails. I am struggling to get a refund. I am going to report the company to authorities and to ask my bank to investigate the company as well.
4 August 2026
Unprompted review
Reply from mbuk
Hi Anna,
We’re sorry to hear about your experience and appreciate you sharing your concerns.
We take feedback like this seriously and would like the opportunity to look into what happened. We’re sorry to hear that the product did not meet your expectations and that you’ve had difficulties with the refund process.
We’d be happy to assist and review your case further. Please reach out to our Customer Support team at support@magicbra.co.uk with your order details so we can locate your purchase and help address your concerns as quickly as possible.
We value our customers’ feedback and appreciate the opportunity to resolve this matter.
Pity there isnt a minus star
Pity there isnt a minus star. Item was awful, very poor quality. When asking for refund i was offered 70% same as other people have stated. This is against the law as I've pointed out to them. I wish I had read the reviews first. Wont get caught our again. Having read their reply to my review, what would be the point? I have asked for my refund and have only been offered 70%. Totally illegal.
30 July 2026
Unprompted review
Reply from mbuk
Hello Karen,
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your purchase and that your experience did not meet your expectations.
We take product quality and customer concerns seriously, and we always aim to work with our customers to find a fair resolution. We’d appreciate the opportunity to look into your case again and better understand what happened. Please reach out to our customer support team again at support@magicbra.co.uk , and we’ll be happy to assist you further.
Thank you again for bringing this to our attention. Your feedback helps us continue improving our products and service.
Still waiting on the return...
I recently bought a bra from Magic Bra. It was not the right size. I have been trying to engage with their customer service to do a return. I have been trying for two weeks. Once a day I receive a response from 'Ronnie,' who offers me anything but a simple return. I have feared that Ronnie is a bot, however, when I have said this, they assured me that they are in fact human, but still do not mention a return. Never using this website again, and definitely not their customer service, Ronnie the 'not' bot.
29 July 2026
Unprompted review
Reply from mbuk
Hello Freya,
We’re sorry to hear about your experience and understand your disappointment. This is not the level of service we aim to provide, and we apologize for the inconvenience you've encountered while trying to arrange a return.
We’d like the opportunity to review your case and help resolve it as quickly as possible. Please contact again our support team at support@magicbra.co.uk with your order details, and we’ll ensure your return request is looked into.
We appreciate your feedback, as it helps us improve both our products and our customer service. Thank you for bringing this to our attention.
I'am dissatisfied with the product
I'am dissatisfied with the product. They didn't live up to what they advertise. When you try to contact them regarding returning the item especially it doesn't fit they will not allow a return and refund.
22 July 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product does not fit as expected or match your needs.
We would like the opportunity to look into your concerns and assist with your return or refund request. Please reach out to our support team at support@magicbra.co.uk with your order details so we can review the situation and help find the best possible resolution.
Thank you for sharing your feedback.
HORRIBLE
never recieved my order and now they tell me they got no trace of my order
i ordered on SHOPify
which now has erased all trace of me and my order
and MAGICBRA have erased all trace with no means to contact them on the website
IVE GOT A TRACE ON MY BANK ACCOUNT!!!!
28 July 2026
Unprompted review
Reply from mbuk
Hello Marigold,
Thank you for sharing your feedback!
We’re sorry to hear about the trouble you’ve experienced with your order. We understand how concerning it must be to not receive your purchase and then have difficulty locating your order information.
We’d like to help resolve this for you. Please contact our support team at support@magicbra.co.uk with your order details and proof of payment, such as your bank transaction record, so we can investigate and assist you as quickly as possible.
Since you mentioned placing your order through Shopify, we recommend checking any order confirmation emails or payment records you may have received at the time of purchase. For assistance with orders placed through MagicBra, you can also reach our team through our official website:
https://www.magicbra.co.uk/
We appreciate your patience and the opportunity to look into this matter and help find a resolution.
Terrible bras, awful customer service
I ordered two bras, they were poor quality, cheap fabric and the fit was completely off despite having used the measurement guide on their website. Basically not as described on the listing. I went through an endless process with their customer service. They initially refused to refund, there was no returns information and no contact telephone number. Several emails followed offering me another item at half price, then for £10. I kept saying I wanted a refund, not to buy anything else. After about 6 email exchanges, they eventually agreed to a 70% refund. I agreed to this because I was fed up with trying to argue with them. So I now have two of the worst bras I’ve ever seen, several hours lost to fighting for a refund and an incomplete refund. DO NOT BUY FROM Magic Bras!
18 July 2026
Unprompted review
Reply from mbuk
Hello Alexandra,
Thank you for taking the time to share your feedback.
We're sorry to hear that the bras did not meet your expectations and that your experience with our support team left you disappointed.
Our goal is always to provide products that match their descriptions, and we regret that the fit and quality were not what you were expecting. We understand that finding the right fit can be challenging, and we're sorry the measurement guide did not result in a satisfactory fit for you.
We also apologize if the resolution process felt lengthy and appreciate your feedback, as it helps us identify areas where we can improve both our products and the experience we provide to our customers.
Awful customer service…
Bras were not right for me so requested a refund, took a month of emails going back and forth and they only refunded 70% percent in the end. Worst customer service I’ve ever dealt with, I assume they keep replying with nonsense to make people give up on a refund. Only order if you are very sure you want the product and good luck getting a refund if you need one.
24 July 2026
Unprompted review
Reply from mbuk
Hello Jemma,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our returns process and customer service did not meet your expectations.
We understand how disappointing it can be when a return does not go as smoothly as expected, and we apologize for any inconvenience caused during your communication with our team. We always aim to assist our customers as efficiently as possible and provide clear information throughout the return process. We appreciate your feedback and will continue looking for ways to improve the overall experience.
If your concern has not yet been fully resolved, we kindly encourage you to reach out to our customer support team at
support@magicbra.co.uk with your order details so we can review your case and assist you further.
The returns process is a labyrinth…
The returns process is a labyrinth designed to get you to give up on the return - the company first tries to convince you to keep the item and pay an additional £10 fee to have a replacement item, before providing any actual returns information. There is then a £10.99 restocking fee even if you do proceed with the return (and you have to pay postage on top). I’d avoid purchasing anything here unless you’re 100% sure you plan to keep it - go to a larger and more reputable store.
24 July 2026
Unprompted review
Reply from mbuk
Hello Fiona,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with our returns process did not meet your expectations. We understand that returning an item can sometimes feel inconvenience, and we always aim to make the process as clear and straightforward as possible. Our team may suggest alternative solutions, such as a replacement, to help customers avoid the inconvenience of returning an item, but we respect each customer’s decision and are happy to assist with a return request if that is their preferred option.
Our return and restocking fees are outlined in our policy and are applied to help cover the costs involved in processing returns. We always strive to be transparent about our policies and provide customers with the information they need before making a purchase.
We appreciate your feedback, as it helps us continue improving our customer experience. If your concern has not yet been fully resolved, we kindly encourage you to reach out to our customer support team at support@magicbra.co.uk so we can review your case and assist you further.
Avoid buying anything from this site!!
Very poor quality items which weren't remotely the right size, despite selecting my usual size. Appalling customer service - I've been trying to return the bras for a refund-they keep fobbing me off. Wish I'd seen these other negative reviews first! I absolutely do NOT advise buying anything from this site - it's basically a scam!!!
22 July 2026
Unprompted review
Reply from mbuk
Hello Lucy,
We're really sorry to hear about your experience and understand how frustrating it must be to feel disappointed with the fit of your items and the return process.
We can see that you already have an active conversation with our Customer Support team, and is currently working with you to review your concern and provide a suitable solution. We encourage you to continue the conversation with them so we can assist you further.
Thank you for sharing your feedback.
No support - useless bra
Really poor bra - no support for larger sizes at all (E) on the strapless bra. Utterly useless. £10.99 restocking fee for an item that is not fit for purpose. A definite ‘don’t buy’.
18 July 2026
Unprompted review
Reply from mbuk
Hi Sue,
Thank you for taking the time to share your feedback. We're very sorry to hear that the strapless bra didn't provide the support you were expecting, particularly for your cup size. We understand how disappointing this must have been. Please contact again our Customer Support team so we can review your case and work towards a resolution.
We'd appreciate the opportunity to help.
Reply from mbuk
Hello Connie,
Thank you for your lovely feedback. We're delighted to hear that you find our product comfortable and well designed.
We appreciate you taking the time to share your experience and hope you continue to enjoy your purchase.
Reply from mbuk
Hi there,
Thank you for your review!
We’re glad you’re happy with the bra and we’re sorry to hear that the delivery took longer than expected. We appreciate your patience and will continue working to improve our delivery times.
We hope you enjoy your purchase!
Item came
Item came, took a while to arrive. Would be helpful if it states to size up in big letters
6 July 2026
Unprompted review
Reply from mbuk
Hello Sarah,
Thank you for sharing your feedback with us.
We’re glad to hear that your item arrived, and we appreciate your patience regarding the delivery time. We understand your feedback about sizing and appreciate you taking the time to share this suggestion.
We’re always looking for ways to improve the shopping experience, and we’ll take your feedback into consideration when reviewing our product information and sizing guidance.
Thank you again for your feedback and for choosing us.
Do not buy anything from this company
Waited 3 weeks for an item I no longer want as the event I needed at for has been and gone!
I’m now trying to return for a full refund and company are delaying letting me know how to return it.
They are asking me to donate it to someone and give me £10.99 back! I then said no I want a full refund and they re saying I pay the postage to return (that’s fine) but they will still deduct £10.99 for a restocking fee! What even is that?
I want to return it for a full refund
Do not buy your bra from here it is an appalling company to deal with
17 July 2026
Unprompted review
Reply from mbuk
Hello Trish,
We’re sorry to hear about your experience and understand your concern regarding the delivery timeframe and return process.
We understand that timing is important, especially when an item is needed for a specific event, and we’re sorry that the delivery did not meet your expectations. We also appreciate your concerns regarding the return options and associated fees.
We can see that there is already an active conversation with our customer support team regarding your order. We encourage you to continue communicating with them so they can assist you directly and work toward resolving your concerns as quickly as possible.
Thank you for sharing your feedback, and we appreciate your patience while our team works with you to find a resolution.
They never delivered and didn't refund…
They never delivered and didn't refund me after saying they were out of stock. Now they have blocked me from emailing them. Worst experience ever.
29 May 2026
Unprompted review
Reply from mbuk
Hello Swart,
We’re sorry to hear about your experience and understand your concern regarding your order, the stock issue, and the refund process.
We appreciate you sharing your feedback, and we’d like the opportunity to look into this and help resolve the matter. However, we’re unable to trace your order based on the information available in this review.
Please reach out to our customer support team at support@magicbra.co.uk with your order details so we can locate your purchase, review what happened, and assist you further with the refund or any outstanding concerns.
Thank you, and we hope to have the opportunity to address this for you.
We bought a 2XL MagicWireless Pushup…
We bought a 2XL MagicWireless Pushup Bra, It came on Time.The Size was like S not even usable, the Fabric was ripped on 2 Spots,
We tried to return it, they asked for pictures , we sent Pictures, they asking again and again, They had the Pictures already in the Email, but they Ignored them, It makes it impossible to return their Items. No refund came back.From now on, We only going in a Shop to buy a Bra, not online anymore, feeling scamed, never again
8 July 2026
Unprompted review
Reply from mbuk
Hello Marcell,
We’re sorry to hear about your experience and understand your frustration regarding the sizing issue, the condition of the item received, and the return process.
We always want our customers to receive products that meet their expectations, and we regret that your order did not provide the experience you hoped for. We also understand how disappointing it can be to repeat information during a return request.
We would like the opportunity to review your case and assist with a resolution. However, we were unable to locate your order using the information available in this review. Please reach out to our customer support team at support@magicbra.co.uk with your order number or the email address used for the purchase so we can locate your order and review the return request.
Thank you for bringing this to our attention. We appreciate the opportunity to assist and address your concerns.
DO NOT PURCHASE
I ordered 2 bras and somehow got charged for “nip covers” which arrived but I did not order. The bra is 5 sizes too small in the cup, even tho I ordered 2XL. (I’m a 38DD). I reached out to this company and they offered a 20% refund and to keep the bras. I spent over $70.00 CAD on these 2 bras, and a minimal reimbursement is NOT what I want. I want to send these unopened, not even tried on bras back and get a full refund. I’ve sent over 6 emails to this company and all of a sudden the emails are “undeliverable” as if they maybe blocked me. DO NOT PURCHASE FROM THIS COMPANY. Customer service doesn’t exist. Very dissatisfied customer.
12 July 2026
Unprompted review
Reply from mbuk
Hello Sandra,
We’re sorry to hear about your experience and understand your frustration regarding your order, the sizing concerns, and your attempts to contact our support team.
We would like to look into this matter further and assist you with a resolution. However, we tried to locate your order using the information available in this review and were unable to find a matching order in our system.
Please reach out to our customer support team at support@magicbra.co.uk and provide your order number or the email address used at checkout so we can locate your purchase and review the details of your case.
We appreciate the opportunity to assist and will be happy to look into your concerns once we have the necessary information.
Still waiting for my bras to arrive ….
Still waiting for my bras. Ten days and tracking number shows some obscure places of origin. I just want my bras.
15 July 2026
Unprompted review
Reply from mbuk
Hello Lesley,
We’re sorry to hear that you have not been able to locate your bras and understand your concern.
After checking the tracking information, we can see that your order was already marked as delivered on July 16. We understand that tracking updates can sometimes be confusing, and we would be happy to help look into this further.
If you have not received your package or there is any issue with the delivery, please reach out to our customer support team at support@magicbra.co.uk with your order details so we can review the situation and assist you accordingly.
Thank you for your patience, and we look forward to helping resolve this for you.
Agree it says magic bra UK (dishonest…
Agree it says magic bra UK (dishonest advertising) it is from china hence diabolical price for returns and long delivery time.
Definitely would not recommend ordering from this site.
15 July 2026
Unprompted review
Reply from mbuk
Hello Pamela,
We’re sorry to hear that you were disappointed with your experience and appreciate you sharing your feedback.
We understand your concerns regarding delivery times, returns, and your perception of our advertising. We always aim to provide clear information about our products, policies, and services, and we regret that your experience did not meet your expectations.
We would appreciate the opportunity to look into your specific concerns and assist you further. Please reach out to our customer support team at support@magicbra.co.uk with your order details so we can review your case and provide the appropriate assistance.
Thank you for bringing your concerns to our attention.
Refund
Refund. After several e mails blah blah blah. I will get refund. But hey, I'm being penalised for returning the item with a deduction of £10.99 and it's my responsibility if the item goes missing when returning. It will be tracked and signed for your end. Appalling service. Never again. Should have read reviews before departing with my hard earned cash.
14 July 2026
Unprompted review
Reply from mbuk
Hello,
We’re sorry to hear that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback.
We understand your concerns regarding the return process, including the return costs and the responsibility for the package while it is being sent back. We aim to be as transparent as possible with our policies, and we regret that this process did not meet your expectations.
We can see that there is already an active conversation with our customer support team regarding your order. Please be assured that our team is continuing to review your case and will work with you to resolve your concerns as quickly as possible.
We value your feedback and hope we have the opportunity to provide a better resolution for you.
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