Madpaints Reviews 

226
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint products to offer an exact color match, blending seamlessly with original finishes and providing a good quality result. People often appreciated the ease of application and the professional, helpful service received, with many experiencing quick delivery. However, some people mentioned significant dissatisfaction with delivery, reporting long delays or orders not arriving at all. Many consumers also experienced receiving incorrect colors or paint that did not match their vehicle, leading to frustration. Additionally, some reviewers found the customer service unhelpful when issues arose, and noted problems with product quality such as thin or damaged paint.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, particularly regarding color matching and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the perfect color match, good quality... See more

Order

Users describe ambiguous interactions with order, with some customers reporting significant delays, such as... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the "first class" and "fantastic service... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 5 out of 5 stars

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even k... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more


3.1

Average

TrustScore 3 out of 5

226 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(226)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paint was an exact match

Paint was an exact match, just type in your reg.and they do the rest. Quick delivery as well, anyone needing touch up paint this is the company to use.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even know anything happened. Highly recommend!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

It's a great name to start with

It's a great name to start with, love it.
They colour matched quickly going on the registration number given to them. And they dispatched the goods promptly.
The price for their goods and service is more than fair.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

PLEASE READ THIS: Great customer Service

PLEASE READ THIS. I bought the car of my dreams; a Jag XK and it suffered a minor prang.
There was some difficulty in identifying the correct paint shade but Madpaints went above and beyond in relation to their customer service. Many emails were very convivially passed between us to ensure I got what was needed. This was done very promptly and delivery ensued quickly. On using the paint the colour match was indeed perfect and used on a couple of other little areas around the car. I now have a paint match that gives me reassurance for the future. I re-iterate; great customer service, attention to detail and due diligence. I will obviously using them again and recommending to friends, family and beyond. 10/10.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 25/06 /2025…

I placed an order on the 25/06 /2025 after a week without receiving the order I emailed them I received a response saying they would post a replacement it is now the 28/07/2025 and nothing has arrived
They even asked me for a review of the product I haven’t received
Be warned

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I’m truly disappointed

I’m truly disappointed because I put my trust into this company in order to get the right colour and I’m trying to fix my car. You state that is 100% colour match guarantee which in my case is not the outcome. My car is a warm tone, champagne, silver with a pearl iridescent. Where is the spray paint I’ve been given from yourselves is definitely more silver and cool toned. I’ve got two cans that I haven’t used, but I would like to send back for a refund, please.

Should’ve read the last review!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

8 July 2025
Unprompted review

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