Madpaints Reviews 

238
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent color matching, noting that the paint blends seamlessly and makes repairs undetectable. Reviewers often highlight the high quality of the products, including easy-to-use applicators and durable finishes. Some people also appreciate the helpful and professional service, with good communication and quick delivery. Conversely, a small portion of people felt dissatisfied with receiving incorrect paint colors that did not match their vehicles. A significant number of consumers experienced considerable delays in delivery or never received their orders at all. Additionally, several reviewers reported poor customer service, including lack of communication, unhelpful responses, and issues with refunds.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the color... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with the paint... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting easy ordering... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the fantastic,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery and items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

No service at all. Ordered touch up paint, Mad sent an email a week later advising the registration I provided didn't register so I provided it again. As of today weeks later no paint and no communic... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.1

Average

TrustScore 3 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(238)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely tip top service

Absolutely tip top service ! I ordered a touch up paint for my Puma, unfortunately it arrived damaged packaging and leaking, an email was responded over the weekend with a replacement sent out immediately. Which I received today all ok 👍thanks for great service

4 July 2025
Unprompted review
Rated 1 out of 5 stars

No delivery but customer service has helped

Order in the 4th July and now saying good news it’s been delivered, guess what, no delivery and £30 down the drain, sent them and email no reply (yet) not easy to claim for a refund either just email, won’t be using them again poor service.

Update spoke over the phone and had a refunded issued hopefully soon

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Mismatch

Same as others. Had multiple emails back and forth because they couldn't find the paint code. Gave them the paint code and they didn't believe me for a while. Paint eventually turned up and didn't match in the slightest. Was basically the same colour as the primer. Awful company. Complete rip off.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother, go elsewhere

"Mad paint" firstly couldn't find my paint code using reg number. Once that was sorted, paint wasn't dispatched until 4 days later. Then turns up and part of the order is missing. Customer service was very unhelpful. I've now got my truck in the garage prepped and waiting for primer to show up!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, after receiving the paint and after waiting for weeks, i then carefully followed all the instrucutions and it turns out that paint is black and not silver, i am now left with black lines on a silver car and will have to pay severeal hundred for it to be put right.Please, Please Please do not use the rip off company.

2 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look