Madpaints Reviews 

226
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the paint products to offer an exact color match, blending seamlessly with original finishes and providing a good quality result. People often appreciated the ease of application and the professional, helpful service received, with many experiencing quick delivery. However, some people mentioned significant dissatisfaction with delivery, reporting long delays or orders not arriving at all. Many consumers also experienced receiving incorrect colors or paint that did not match their vehicle, leading to frustration. Additionally, some reviewers found the customer service unhelpful when issues arose, and noted problems with product quality such as thin or damaged paint.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, particularly regarding color matching and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the perfect color match, good quality... See more

Order

Users describe ambiguous interactions with order, with some customers reporting significant delays, such as... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the "first class" and "fantastic service... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more

Rated 5 out of 5 stars

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even k... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more


3.1

Average

TrustScore 3 out of 5

226 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(226)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor Quality Paint

Similar to other reviewers.
The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match.
Looks like I will have to strip back and respray with another suppliers paint.
Such a disappointment and waste of time.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a tube of touch up paint

I bought a tube of touch up paint. It proved a perfect match and has done the small job it was needed for perfectly. Delivery of the item was prompt, and help given much appreciated. I am happy to recommend this company.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond to get the right match

Stone ship on 2nd day of new car. Unique colour and 1st touch up pen sent was not a good match. They then sent me a couple of colour swatches and ended up with a perfect match from a colour the company had used back in 2003.
Excellent service and very helpful on the phone.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered the touch up paint on the Monday and received it the following Monday. It’s a perfect match and I’m very pleased with the service from Madpaints.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

I put my registration in and paid for…

I put my registration in and paid for the paint. Next day I received an email saying that they was unable to receive any information from the registration so needed the VIN number, so I sent a photo of it. Kept telling me they couldn't find anything so told me to look elsewhere. Everything was the same as I stated in the email so they just said they would give me a refund. What a waste of time

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Really easy

Really easy to apply and a great match
I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly with the original finish so you can’t tell where the repair was done. The built-in brush makes application easy and precise, even for small chips and scratches, and the 30ml size is more than enough for multiple touch-ups. The paint dried evenly without streaks, and the finish looks as good as new. Perfect for keeping your vehicle looking pristine without the need for an expensive trip to a body shop. Highly recommended for anyone wanting a simple, professional-looking repair at home.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Mad paints…

Ordered paint on website using vehicle reg….received 3 days later…perfect match…very quick drying…very happy with result…highly recommend and will order from them again when required.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I've purchased many different colours…

I've purchased many different colours to maintain a fleet, all excellent apart from one that was slightly out, however the team were super attentive and happy to resolve, I use the paint pens which also have a brush so the best of both worlds

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Paint match on a VW Golf Mk2

The colour match was excellent! The original paintwork is on a 1991 VW Golf. I was particularly impressed by the spray nozzle. Just awaiting the paint to harden prior to 'cutting in'.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for better service

Went over to the shop to discuss the issue I had regarding a scratch that I touched up with PaintNuts paint that wasn't colour matched. Extremely helpful and suggested a couple of things plus the correctly paint matched colour. Great customer service and most importantly, a colour matched paint.

11 August 2025
Unprompted review

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