Madpaints Reviews 

223
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, particularly the spot-on color match for various vehicles, which effectively covers chips and scratches, making cars look new. Reviewers often find the paint easy to apply and appreciate the prompt delivery, along with helpful and professional customer service. However, some customers experienced significant issues with delivery, reporting long delays or not receiving their orders at all. A recurring concern was receiving incorrect paint colors or damaged products, leading to dissatisfaction with customer service when trying to resolve these problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the color match... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the perfect color match... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays in dispatch and... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing strong dissatisfaction and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting significant delays... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 2 out of 5 stars

Ordered a touch up paint from their website on a Wednesday evening, by Tuesday had not heard anything about dispatch so emailed them to enquire. They responded with two emails, the first saying they... See more

Rated 5 out of 5 stars

Really easy to apply and a great match I recently used the Colour Matched Touch Up Bottle with Brush (30ml) and was really impressed with the results. The paint match was spot-on, blending seamlessly... See more

Rated 5 out of 5 stars

I was sent an incorrect colour which didn't match my car color. What I learnt was that we shouldn't always rely on the website for colors if the car color is not on the darker or the lighter side (lik... See more


3.1

Average

TrustScore 3 out of 5

223 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(223)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unsatisfactory.

I ordered. They assured completion. The process failed. I received a refund. They lost interest. Outcome useless. Obviously I will not use this company again.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Great touch-up paint in an easy to use applicator

I was really impressed with this touch-up paint! The applicator made it incredibly easy to cover small chips and scratches without any mess. The paint matched perfectly and dried quickly. It was simple, effective, and saved me a trip to the body shop. Highly recommend for quick fixes!

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Joke- ordered a silver paint received…

Joke- ordered a silver paint received a blue one following which I asked for a replacement which was never received. To get a refund I’m asked to send it back at my own expense. Would certainly not trust again.

Order number: MP49573

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The colour match was perfect.

The colour match was perfect.
I initially went to the Halfords site, typed in my reg and it came up with BLACK. My car is not black. The same deal with the MAD folks and the perfect match was found.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Colour matches slot on

Our car is very standout yellow so was nervous the colours wouldn't match but they do , wouldn't of noticed there was a scratch before . Received very quickly too . Will use again in the future and highly recommend

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Good quick service and delivery

Good quick service and delivery. Excellent communication and great products to chose from depending on your needs. Easy to use and the colour was a great match. Will use again and would recommend.
Thanks
Vito

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company.
Will take your money then decide they can’t mix your paint and refuse to give a refund.
Avoid like the plague unless you want to be messed around for months on end.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a spray paint and lacquer and…

Ordered a spray paint and lacquer and it never came. After I asked them that I still waiting for them to come they stoped communication. Will not buy anything from them again and I do not recommend this company to anyone. No product no refund no communication, absolutely rubbish!!!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

Further to my previous review when my…

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a poor strategy if they want to build their reputation. The paint kit looks good and the colour seems right, so I thank them for that. I hope they can sort out their internal systems. I wish them well for the future.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Good paint match .

Really good paint match on my eight year old car,well priced and dispatched quickly,I would definitely use Mad Paints again,Ps.Primer and lacquer recommend.

5 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor Quality Paint

Similar to other reviewers.
The paint seems a poor quality, and does not cover well, thin and lacking in depth. Also doubtful about good colour match.
Looks like I will have to strip back and respray with another suppliers paint.
Such a disappointment and waste of time.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a tube of touch up paint

I bought a tube of touch up paint. It proved a perfect match and has done the small job it was needed for perfectly. Delivery of the item was prompt, and help given much appreciated. I am happy to recommend this company.

11 August 2025
Unprompted review

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