Lycamobile has the best data or voice plans. Your airtimedoes not expire like some providers do. No validity period. Use your airtime until you finish it. I recommend Lycalmobile to everyone.
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I don’t understand why the LYCA SIM card doesn’t work in EU areas even if my it is originally from poland. During trip, all my friends SIM card who use other providers work but mine. I enabled mobile... See more
Company replied
You are by far the shittiest mobile carrier I've ever dealt with. I can't even imagine how much money I've lost because of your stupid app. And on top of that, you idiots somehow manage to "update... See more
Company replied
I ordered the Unlimited package for my Lycamobile number. The payment via BLIK went through without a hitch. The package appeared in my Lycamobile account after a few moments. I’ll be testing it in t... See more
Company replied
Company details
Written by the company
Lycamobile oferuje darmową kartę SIM Prepaid na tanie międzynarodowe i krajowe rozmowy oraz pakiety internetowe. Zamów online kartę SIM z usługą przedpłaconą lub doładowanie już dziś!
Contact info
Poland
- lycamobile.pl
3.4
Average
437 reviews
Asks customers to review
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Good service ★★★★★ Outstanding network…
Good service ★★★★★ Outstanding network quality and affordable plans. Very satisfied with the service!
2 July 2026
Reply from Lyca Mobile PL
Dear Harbhajan,
We're so happy to hear you're satisfied with our service, network quality, and affordable plans! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Email address?
There’s no need to keep asking people for their email address - what does that have to do with anything when I’m recharging my phone? It’s so monotonous.
2 July 2026
Reply from Lyca Mobile PL
Dear Customer,
We’re sorry to hear about your frustration regarding the repeated request for email details during the recharge process.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently reviewing this on priority to improve the user experience and streamline the process as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Everything doing perfect
Everything doing perfect, just need to low down the monthly payment or increase the data, have a lovely day
30 June 2026
Reply from Lyca Mobile PL
Dear Kliencie,
We're happy to hear you're having a perfect experience! We appreciate your feedback regarding payment and data. We're always looking to improve our offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PL
Dear Andrzej,
We’re really sorry to hear that nothing is working for you and understand your frustration with the service.
Thank you for sharing the details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and resolve it as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I like lyca mobile service
30 June 2026
Reply from Lyca Mobile PL
Dear Sabuz,
We're so glad to hear you like our service! We truly appreciate your positive feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Service is interrupted multiple times…
Service is interrupted multiple times and it is expensive.
30 June 2026
Reply from Lyca Mobile PL
Dear Customer,
We’re sorry to hear about the service interruptions and your concerns regarding pricing.
Thank you for sharing the details. We have noted your feedback and our team is currently reviewing the issue on priority to identify the cause of the interruptions and improve the service experience.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I don't recommend
I don't recommend. Only price is good so you get what you pay. Dealing with the company is a headache. Here in Poland they don't have customers skills , if they don't have answer they will just hang up on you . The Polish translations is terrible...so many Polish people everywhere...and they are so cheap they used Google translate or whatever...I have another phone with another cellphone provider as Lyca cannot be trusted you never know if service will work. I have been with them 3yrs already but I use it as a parked number .
5 June 2026
Unprompted review
Reply from Lyca Mobile PL
Dear Danuta,
We are sorry to hear about your experience with our service and customer support.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have. Once we receive these details, we will investigate your concern and work towards resolving it as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Mobile version of your website works…
Mobile version of your website works badly since I remember. It is impossible to buy a package with phone.
20 June 2026
Reply from Lyca Mobile PL
Dear Customer,
We are sorry to hear that you are experiencing difficulties using the mobile version of our website.
As you have already provided the relevant details, we currently reviewing the issue and will work towards resolving it as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
I ordered the Unlimited package for my…
I ordered the Unlimited package for my Lycamobile number. The payment via BLIK went through without a hitch. The package appeared in my Lycamobile account after a few moments. I’ll be testing it in the EU – the Czech Republic, Slovakia, Hungary and Croatia – for 14 days.
6 June 2026
Reply from Lyca Mobile PL
Dear Konrad,
We are so glad to hear your Unlimited package purchase and activation went smoothly! We hope you have an excellent experience using it across the EU. Thank you for sharing your positive feedback.
Regards,
Lyca Mobile Trustpilot Team
Extremely poor customer service
Extremely poor customer service. Transfer of mobile number was not done despite online form completed. Then their customer service communicated useless reference numbers...They informed us Optus rejected the request of mobile number transfer (not believable), and didn't refund a yearly pre-paid plan... According to us, same tactics as scammers.
1 May 2026
Unprompted review
Reply from Lyca Mobile PL
Dear Bruno,
We’re very sorry to hear about your experience and understand your frustration regarding the mobile number transfer and refund process.
Please accept our sincere apologies for the inconvenience caused. We understand how disappointing it must have been to complete the online transfer request and not receive a successful outcome.
Updated Response:We have sent you an email with further details for a thorough investigation. Refund has been successfully processed.
Regards,
Lyca Mobile Trustpilot Team
almost totally sucks
chatbot sucks. You can't contact support exactly when you need it the most - in roaming. No codes to check balance - you need to check it in application, but if roaming does not work - you can't check it!
29 April 2026
Reply from Lyca Mobile PL
Dear Customer,
Thank you for sharing your concern, and I’m sorry for the inconvenience you’re experiencing while roaming. I understand how frustrating it must be when you’re unable to check your balance, especially if both USSD codes and the app are not accessible. While roaming, some USSD services may not function depending on the network you are connected to. In such cases, the app or mobile data is usually required to check your balance. If roaming data is not working, we recommend ensuring that data roaming is enabled on your device and, if possible, manually selecting a different network to improve connectivity. If the issue persists, please share your current location and network details with us, and we will be happy to investigate this further for you. We’re here to help and will do our best to get this resolved as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PL
Dear Customer,
We're happy to hear that everything is working well. Thank you for your positive feedback; we appreciate it a lot.
Regards,
Lyca Mobile Trustpilot Team
Scammers
Scammers. I used the number for one month, after which the promotion was disabled because I paid with a blik. The money was never returned from my account. I waited three months, wrote everywhere, and still haven't received a response. Only empty promises to forward my request to the appropriate authorities. I strongly advise against this!
1 January 2026
Reply from Lyca Mobile PL
Dear Customer,
We understand your frustration, especially after waiting several months without a resolution.
From your review, it appears the promotion was not applied after payment via BLIK, and the amount was not refunded despite multiple follow-ups.
This needs a proper review of the payment, promotion eligibility, and refund status. We will check and get back to you as soon as possible. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Updated response:
We would like to inform you that, in accordance with our Terms and Conditions, the promotional price of 12.50 plan for the "Do Wszystkich M" bundle is eligible for automatic renewal only if the initial payment was made using a credit/debit card not blik.
Upon checking the details, we can see that there has been usage from both the bundle and the available balance on the account.
Best Regards,
Lyca Mobile Trust Pilot Team
Reply from Lyca Mobile PL
Dear Konrad,
We are happy you had a great, affordable experience. Thank you for your positive feedback, it means a lot to us.
Regards,
Lyca Mobile Trustpilot Team.
Purchased sim card in Poland to use it…
Purchased sim card in Poland to use it while on holiday. When I returned to UK sim card did not work.I contacted customer services and I was given some help that work only for a day.Because I could not use it while I was not in Poland my sim card was deactivated. I contacted customer services at least 10 times and no response. It is now nearly a year since I contacted them and it looks like they will just keep my money and I can throw the sim card in the bin.I requested refund or a transfer to my UK sim card but no response. I had no choice but to warn other customers to avoid this network.
After my review on Trustpilot Lycamobile contacted me requesting some info so they can help.I provided all necessary info and as before no reply, silence.
16 July 2025
Unprompted review
Reply from Lyca Mobile PL
Hi Anastasia,
We’re sorry to hear about your experience and understand your frustration regarding the SIM deactivation and lack of response.
We would like to review your case and assist you with your refund or transfer request.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Misleading information and unusable…
Misleading information and unusable…
Misleading information and unusable service.
I was told number porting would take 2–3 days, so I bought a package. The number was ported within a few hours and the package became useless. Money lost.
International calls do not work, IVR systems do not recognize keypad input, and I cannot even reach Lycamobile’s own customer service hotline. The same calls work perfectly on a T-Mobile SIM.
Unreliable service and a complete waste of time. I do not recommend Lycamobile.
5 February 2026
Unprompted review
Reply from Lyca Mobile PL
Hi Juliusz,
We’re sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We take concerns regarding porting, billing, and call connectivity seriously and would like to investigate this matter further. As this is a public platform, we’re unable to review account-specific details here.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Not recommended
I am paying for services that are either not delivered at all or not delivered in full.
In the first case, I topped up my account with 10 EUR, but the credit was never added to my account.
In the second case, I bought a SIM card and topped up the account, but despite correct phone settings, I was unable to receive incoming calls. Technical support failed to resolve the issue.
Additionally, in a third case, money was deducted without my authorization, beyond what I agreed to at the time of purchase.
Based on these experiences, I can confidently describe my overall experience with LycaMobile as a scam.
21 January 2026
Unprompted review
Reply from Lyca Mobile PL
Hi Miłosz,
We are really sorry to hear about your experience. We completely understand how inconvenience this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I recently had a worst experience with…
I recently had a worst experience with the lyca customer care in Poland. I am asking for a simple issue I am not receiving OTP from Profee . I got reply that it's a premium service that they don't provide. Even OTP from banks also they don't provide it seems. Both the representative were in rush and hard tone to respond . Seriously didn't this after using lyca for more than 8 years in Poland.
11 March 2025
Unprompted review
Reply from Lyca Mobile PL
Dear Shiva,
We're sorry to hear about your recent experience with our support. We strive to provide the best service and would like to investigate this issue further. We've sent you an email. Please reply with your details so we can look into it and work toward a resolution. For any further assistance, feel free to contact us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PL
Hi Rajinder,
We apologize for the inconvenience caused. We have refreshed your network profile—please restart your device and check if the issue persists.
If you continue to experience network problems, kindly provide us with the relevant details via our private channel at trustpilotreview@lycamobile.com, and we will assist you further.
Regards,
Lycamobile Operations
Sim doesn´t work, still taking money from card 2 months later
So I purchased a Lyca mobile sim in Poland to use in Ukraine. I bought lots of credit via card that supposedly worked in Ukraine (2 different types of roaming data as it was not obvious what the difference was) so that I would have enough to use on the bus to Kyiv and find an Uber or Bolt, and make it to my airbnb. When I arrived in Ukraine, it didn´t work. I told this to Lyca mobile and they just keep asking for my name, sim card number, phone number, recent calls, when I last bought credit, how I pay for credit over and over again, and now are asking for my PUK code. I have no idea as the sim card never worked, and I don't keep pieces of plastic lying around. They keep taking payments every month from my card and I have not even used their service. I can't use their app as my Google account is English, not Polish. And there is nothing I can do to stop them it seems, other than cancel my card or close my bank account.
29 January 2025
Unprompted review
Reply from Lyca Mobile PL
Hi Anthony,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. After checking your order details, we can confirm that your refund is currently being processed. Regarding your issue with using the service in roaming, we would like to assist you in resolving this. Please confirm if you'd like us to proceed with troubleshooting and support.
Feel free to reach out to us at trustpilotreview@lycamobile.com with any additional details, and we’ll work with you to find a solution.
Regards,
Lycamobile Operations
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