The 20 /30 GB are still Not available. You got. the Money but nothing Happyend Update, it now worked but you need an additional Mobilphone to book and start it. You can not install the App on a Germa... See more
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I like your speed rate of internet but dislike your poor network when one is in his locked room.
Company replied
I can't send images to my husband's Iphone who also just purchased his eSim with you.
Company replied
Het opwaarderen is eenvoudig, maar ik begrijp niet waarom ze mijn adres nodig hebben en waarom ik verplicht ben om het in te vullen. Ik had tenslotte niet om een factuur gevraagd. Ik ben een parti... See more
Company replied
2.8
Average
4K reviews
Asks customers to review
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I don’t know ducky yet
I don’t know ducky yet
Yesterday I bought my data from Albert join but I failed to put in my phone.when I look for assistance,I didn’t get an English speaker to assist me.
Until today when someone else who paid me other bundle. What can I do for that issue?
23 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry for the inconvenience caused. We understand that you purchased a data bundle from Albert Heijn but were unable to add it to your phone, and you were unable to get assistance from an English-speaking support representative.
I have checked your account, and the bundle has been successfully activated. If you’re still experiencing any issues, please send us a screenshot of the problem or error message by replying to the email we sent you. This will help us investigate the issue further and assist you accordingly.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Excellent network and prices.
13 August 2026
Reply from Lyca Mobile NL
Dear Yas,
We're so happy to hear you're pleased with our network and prices. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst network ever,not just…
Worst network ever,not just Netherlands,but whole Europe.Never have i seen such poor reception and the internet is just embarrassing. Horrible.
23 August 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Vlad,
We’re sorry to hear about your poor network coverage and slow internet experience across Europe. We understand how frustrating this must be.
Could you please share your Lyca Mobile number, location and postcode, and a network speed test screenshot with us? We’ll investigate the network issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
When I arrived in Spain my phone…
When I arrived in Spain my phone stopped working, no signal, no internet only emergency call. I tried to contact Lycamobile for help but nobody is answering.
23 August 2026
Reply from Lyca Mobile NL
Dear Sara,
We’re sorry to hear that your phone stopped working after arriving in Spain, leaving you with no signal or internet and only emergency calls. We understand how frustrating it is to be unable to reach customer support while abroad.
Could you please share your location in Spain, device model, and a screenshot of your network status/error message? We’ll investigate the roaming issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Absolutely unacceptable service
Due to Lycamobile's severe technical issues, my SIM card has been completely unusable for an entire week. This has caused huge inconvenience to my daily life and has also cost me money.
I contacted customer service to transfer my old number to a new SIM. The first agent assured me that the transfer would be completed within 4 hours. Nothing happened.
The next day, I called again. A second agent told me that he had processed the request and promised it would be completed within 2 hours. Another day passed — still absolutely nothing.
At this point, the problem is no longer just Lycamobile's terrible technical service. I seriously question the honesty and reliability of its customer service. If your representatives repeatedly give customers specific promises that the company does not fulfil, what are those promises worth?
My phone number has been unusable for a whole week. I have wasted my time repeatedly calling customer service, I have spent additional money because of this problem, and Lycamobile has still failed to provide the basic service I paid for.
This is an appalling way to treat a paying customer. I am completely fed up with Lycamobile. I want my money back.
Based on my experience, I would strongly recommend staying away from this company.
28 July 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re very sorry for the week-long loss of service and the repeated delays with your SIM swap/number transfer. We understand how frustrating it is to receive different promised completion times from customer service without the transfer being completed, especially when this has caused additional inconvenience and expense.
We’ll investigate the SIM swap issue, the previous requests, and your refund request and work towards a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NL
Dear Fustin,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It’s top up is not reflecting on my…
It’s top up is not reflecting on my mobile number, I had recharged it for €20
22 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry for the inconvenience caused. We understand that you recharged your account with €20, but the top-up is not reflecting on your mobile number.
Please share transaction details, and proof of payment if available. We’ll investigate the missing €20 top-up and assist you with a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I biught 1gb data fpr 5 euros but its…
I biught 1gb data fpr 5 euros but its still now showing
21 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry for the inconvenience caused. We understand that you purchased 1GB of data for €5, but it is still not showing on your account.
We’ll investigate the missing data and assist you with a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Online top the best
22 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We're so happy to hear you had such a positive experience with us online! We truly appreciate your kind words and feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Yes you are wrong for about 4 days now
Yes you are wrong for about 4 days now. I made a purchase of 39.99 euro unlimited right now and 3 days ago but its not active. I can't access any internet. The connection is good but i think my bundle is not activated. I received the email that my plan is active bit its not working
22 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re very sorry for the inconvenience. We understand that you’ve purchased the €39.99 unlimited plan both today and three days ago, received confirmation that the plan is active, but still have no internet access despite having a good network connection.
It appears the issue may be related to the bundle not being correctly activated. Please share your Lyca Mobile number, purchase/transaction details, and the confirmation email or screenshot showing the plan as active.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NL
Dear Customer,
Thank you for your wonderful feedback! We are so pleased to hear that you enjoy the experience. Your positive comments truly encourage us to continue delivering the best possible service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Using lyca mobile for almost 4 years…
Using lyca mobile for almost 4 years and every time I need to buy bundle something is going wrong. And today , after I purchased my bundle, my mobile data simply doesn’t work. So I paid for my internet which I cannot use.
22 August 2026
Reply from Lyca Mobile NL
Dear Anna,
We’re very sorry for the frustration caused, especially after being a Lyca Mobile customer for almost four years and repeatedly experiencing issues when purchasing bundles.
We understand that you paid for your bundle today, but your mobile data is still not working. Please share your Lyca Mobile number, location and postcode, and a network speed test screenshot. We’ll investigate the issue and work towards a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry to hear that the service isn’t working well for you. We understand your frustration.
Could you please share your Lyca Mobile number, location/postcode, and details of the issue? We’ll investigate and assist you with a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Top up is always on time its convenient…
Top up is always on time its convenient for datas
22 August 2026
Reply from Lyca Mobile NL
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that our top-up service is always on time and convenient for your data needs. Your satisfaction is very important to us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good afternoon
Good afternoon! I topped up my internet for 39.99 euros on 20. 08. 2026. As of 21. 08. 2026, unfortunately my internet was not working that day. It's a shame because I really needed the internet that day.
20 August 2026
Reply from Lyca Mobile NL
Dear Customer,
We’re sorry for the inconvenience caused. We understand that you topped up your internet for €39.99 on 20 August 2026, but the internet was not working on 21 August, when you needed it most.
I have refreshed your network along with shared E-Mail with additional information.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NL
Dear Alishba,
We’re very sorry to hear that you’ve been without service for more than four days and that you were unable to get the support you needed from our customer service team.
We kindly request that you purchase a new SIM and complete a SIM swap to restore your service. Once the replacement is completed, please check your network connection again. We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Pure predatory practice — Run away!
DO NOT USE LYCAMOBILE.
They lured me in with a €7/month promo in their buggy app, immediately billed me double (€14), and when I reverted to my previous plan, they quietly locked me into an unauthorized 2-year contract extension.
Their customer support does not exist. Calls drop, chats are dead, and emails go completely ignored. The network coverage is pathetic, dropping signal constantly across cities and leaving me stranded without internet while traveling in Eastern Europe.
Worst of all, when you attempt to cancel this nightmare, they unleash their debt collection agency (Cannock) with exorbitant bills.
No low price or data bundle is worth dealing with this scam of a company. Turn around and run!
21 August 2026
Unprompted review
Reply from Lyca Mobile NL
Dear Customer,
We’re very sorry to hear about the serious issues you experienced with billing, your contract, customer support, and network coverage.
Please share your Lyca Mobile number, account/contract details, billing information, and any relevant correspondence or reference numbers. We’ll investigate the billing, contract, cancellation, and network concerns and work towards a suitable resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile NL
Dear Customer,
We are happy to hear you are considering trying our new bundle. We hope you enjoy it!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The internet is not working even after…
The internet is not working even after recharging. And I had to find wifi to do my work. Such inconvenience. Shame!
21 August 2026
Reply from Lyca Mobile NL
Dear Gaurav,
We’re sorry for the inconvenience caused. We understand how frustrating it is that your mobile internet is still not working after recharging, especially when you had to find Wi-Fi just to continue your work.
We kindly request that you purchase a new SIM and complete a SIM swap to restore your service. Once the replacement is completed, please check your network connection again. We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
its not quick to recharge all the time ,
21 August 2026
Reply from Lyca Mobile NL
Dear Wasim,
We’re sorry for the inconvenience caused. We understand that recharging your account is taking too long, which can be frustrating when you need your service immediately.
Please share the details of the recharge issue with us. We’ll investigate the delay and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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