Luxury Escapes Reviews 12,555

Andrew N sent us a reminder to advise our travel plans, which I have done however the links in the email did not work. One required travel agents login and the other did not go anywhere.

Due the current Middle East Conflict we were concerned about our Dubai Luxury escape package. Bec G has twice calmly advised about our options and managed the cancellation for us.
We were very happy with her support and service.

Amber r was great and responsive

We’ve just finished the Deluxe 15-day Best of Japan 2026 with Tokyo, Hiroshima & Osaka tour with Luxury Escapes.
We loved Japan but we were disappointed with the hotel accommodation and some of the meals that were included, they were not to a standard that we expected when we are doing a DELUXE tour with LUXURY Escapes.
On our first night in Japan we were supposed to indulge in traditional Japanese cuisine as a welcome dinner but were taken to a Peruvian Restaurant. Twice during the tour we were told lunch would be Soba or Ramen but this never eventuated.
We were also annoyed by the amount of time we spent standing around while our tour guide went off to buy tickets for trains, visits to castles, shrines and other tourist attractions. At Osaka Castle we waited 40 minutes while the guide queued to buy tickets. The tickets for all attractions and trains should have been pre-booked so we weren’t wasting time waiting around and then being rushed through places because we are now short on time to get to the next place.
The tour guide was very knowledgeable but very quietly spoken so if you weren’t standing right in front of her while she was speaking you missed what was being said. It would have been better if we all had ear pieces so we could hear what was being said without needing to be right in front of the guide.
We chose Luxury Escapes and paid a higher price than some other tours as we wanted a smaller travel group and a bit more luxury than the standard tour, but speaking to friends that did a similar tour to ours at a cheaper price we received the same standard as them.
After this experience we wouldn’t book another tour through Luxury Escapes.

Thanking You for great service Regards Norm

Thank you to Emily T who went over and above to help me with my booking. You are a credit to Luxury Escapes. Thank you for your assistance. You have rescued my holiday, and my sanity lol. Wishing you all the best and will now continue to only using Luxury Escapes for my bookings.

I loved the call back feature and Imran M was lovely, friendly and helpful. Great service!

Very pleasant and professional person dealt with my call

Emily was very helpful and knowledgeable regarding my request.
Always a bonus to have a friendly service operator.

Luxury Escapes has been an absolute pleasure to deal with. On two separate occasions, I required assistance, and both times I was supported by a friendly and highly efficient team member who resolved my issues promptly.

A special thank you to Prasiddha P and Lily S for the excellent service and professionalism; it’s greatly appreciated.

Olga S helped me out very helpful and straight forward fixed the issue straight away

Amber R was lovely. Knowledgeable and happy to help sort out my issue. Amber made me feel welcomed to call, nothing was too much of a problem. Amber is an asset to your team in London.

Nikita was able to resolve my issue successfully and efficiently. I would recommend Luxury Escapes.

Our recent stay booked through Luxury Escapes at Aksari Resort Ubud was absolutely exceptional from start to finish. The property itself is stunning — peaceful, beautifully designed, and perfectly immersed in the natural surroundings of Ubud.
What truly elevated our experience, however, was the outstanding service we received, especially from Wulan, our Guest Relations Officer. From the moment we arrived, Wulan went above and beyond to ensure every detail of our stay was seamless and memorable. She was warm, attentive, and genuinely cared about making our experience special, always ready with thoughtful recommendations and prompt assistance.
This level of personalised service is exactly what we expect when booking through Luxury Escapes, and this experience delivered in every way. We left feeling relaxed, well looked after, and already planning our next trip.
Highly recommend both Luxury Escapes and Aksari Resort Ubud — and a special thanks again to Wulan for making our stay unforgettable.

Jonathon O made the whole process very easy. His approach was professional yet warm.

Maison responded to my enquiry very quick! Great service and pleasant experience with luxury escapes

Amber was absolutely brilliant at solving my issue.

The person I spoke to was very prompt and knew exactly what I needed without any background.

Thankyou so much for all your help :)

You were very helpful and patient with me . All done on phone and emailed me !! Adjusted-my booking dates . Very happy with the service