I am a terrible flyer. I had a flight attendant named Tiffany travelling from Brisbane to Roma and I cannot thank her enough for taking exceptional care. I won’t forget her. The pilot took excellent c... See more
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Reply from Flight Centre Australia
Sanket at Woden was extremely helpful in booking my first overseas holiday as a solo traveller. The tour of the UK that he recommended was as described and was brilliant and all flights and transfers that I booked after discussions with Sanket worked in with my schedule perfectly. Thanks Sanket.

Reply from Flight Centre Australia
Seamus was outstanding. When the tour we wanted to book was unavailable, he went over and beyond finding an even better one AND booking us into fantastic hotels as well. Highly recommend him and his colleague Andie at Flight Centre Southland!

Reply from Flight Centre Australia
This review is more applicable for Flight Centre Online as my previous experience in-store was actually a positive one however this most recent experience has completely changed my opinion of the company. Spent over $4,500 on tickets and realised the next morning (the date of the actual flights was 2 months away) that I needed to make some changes and was basically told bad luck we can't help you because you needed to make the changes by 11:59pm on the same day of your booking....mind you I booked the tickets are approximately 10:30pm.
The real kicker is that if I had of booked with the airline directly I would have been given a full refund with no penalty...BUT because I booked with Flight Centre I am stuck having to pay another $1000+ to make any changes to my booking!!
BEWARE OF THE FINE PRINT BECAUSE THEY WILL SCAM YOU!!!!
Got bounced from the off shore call centre to their Customer Relations Team and then couldn't even speak to anyone in the Online Team, had to resort to sending emails which got me nowhere.
Absolute disgrace of a company!!!!
Would actually give zero stars if I could
Adam Cronk (Maroochydore), was very professional and bent over backwards to provide a cost effective and practical overseas trip. I won’t however deal with Covermore Insurance following an unfortunate experience while in Africa. Aside from that, Flight Centre has generally done a good job sorting out overseas flights.
Terrible phone service. I am still on hold (1 hour, 1 minute) with a customer service operator who 1) has misunderstood my questions twice and 2) still has not resolved an incredibly basic issue (like finding my seat number), yet has put me on hold no less than 4 times.
Terrible. Terrible. Terrible.
Whilst initially pleasant and responsive, unfortunately a pushy travel consultants makes the experience unpleasant. Constantly chasing and following up while we were thinking about whether to proceed with trip.
I enquired about flights only - the quote provided by FC was about $800 or so more expensive than direct booking via Emirates. They wouldn’t price match and when I intended to book this reply was provided:
‘Just understand that if anything changes or there are any errors, you will be responsible.’
This left a sour taste in my mouth. I also thought flight centre price matched.

Reply from Flight Centre Australia
Savanna made my booking easier than I expected

Reply from Flight Centre Australia
Christine, Was amazing at suggesting some ideas we had never thought of. While we didn't book direct with her, she was amazing to work with :)

Reply from Flight Centre Australia
Flight centre at Corrimal is the best !
I have discussed my travel requirements with both Jesse and Tara and at all times have had the best experience
See you again soon

Reply from Flight Centre Australia
Another great trip to Scotland.
Kelly at Bega Flight Centre provided me with the information on flights, accommodation etc. with easy to follow paperwork, very satisfactory.

Reply from Flight Centre Australia
Everything I needed for a fabulous holiday was organised for me, flights, tour, accommodation, train booking and car hire. Had no issues and always had prompt reliable replies to any query. Thank you to Kathryn at Armadale

Reply from Flight Centre Australia
Travel Agent Katrina was very helpful everything worked out without any issues.She definatly knew how to look after us.

Reply from Flight Centre Australia
Ashley from colonnades flight centre went out of her way to help us so much- even spending time on a Sunday night when she was definitely not meant to be working! She's a fantastic representative of your organisation and should be rewarded for her work ethic and communication with me!!

Reply from Flight Centre Australia
The agent was prompt with responses to my numerous queries and followed through efficiently and patiently with quotes and requotes.

Reply from Flight Centre Australia

Reply from Flight Centre Australia
My travel agent Alan Rigney from Hornsby is so helpful and informative. He makes the booking process so easy and gives really good advice.

Reply from Flight Centre Australia
Thankyou
Gayle Damico: Sunbury store Travel Consultant
I thought I would catch a plane from London to Edinburgh,then return Glascow to London by plane. Gayle suggested to travel by train to Scotland.
It was so convenient to go from Pancras station , then return to Euston.The scenery up and back was just beautiful. Spent the 4 hour journeys in comfortable seats, food on train and a lot cheaper than plane prices.

Reply from Flight Centre Australia

Reply from Flight Centre Australia
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