Flight Centre Australia Reviews 25,771

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, noting their friendliness, knowledge, and attentiveness. People appreciate the agents' ability to understand their needs and provide tailored solutions, whether it's finding the best flights, accommodations, or holiday packages. Consumers highlight the staff's efficiency and willingness to go the extra mile, making the booking process smooth and stress-free. The holidays and services offered are generally well-received, with many reviewers expressing satisfaction with the overall experience. However, opinions on the booking process and customer service are more varied, indicating a lack of consensus among reviewers. Despite this, the positive feedback regarding the staff's expertise and dedication suggests that the company generally provides a high level of support and assistance to its customers.

Based on these reviews

Rated 5 out of 5 stars

I am a terrible flyer. I had a flight attendant named Tiffany travelling from Brisbane to Roma and I cannot thank her enough for taking exceptional care. I won’t forget her. The pilot took excellent c... See more

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Rated 5 out of 5 stars
Invited

Blanca at our local Hallett Cove store booked our first trip to Europe & everything was planned to perfection. Blanca took the time to run through our entire itinerary in great detail and threw in som... See more

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Rated 5 out of 5 stars

My experience with Tianna from Shellharbour flight centre has been outstanding . Tianna listened to my trip ideas and then made it happen. From our Alaska cruise to our Canadian roadtrip along with co... See more

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Rated 5 out of 5 stars

Andrea is once again helping us plan our next overseas trip. We prefer to travel independently and she has already booked our flights as well as accommodation in our stop over in Doha. We look forward... See more

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Rated 5 out of 5 stars
Invited

Needed return flights to Sydney. Needed return flights to Sydney in December but left it late and after going online found the flight fares rather exorbitant. So went to my local Flight Centre and t... See more

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Rated 5 out of 5 stars

A big thank you to Natalya Colacicco & Charmaine Abbott of Flight Centre Burwood for organising our holiday last August & September 2025. We appreciate your expertise in planning the great timings of... See more

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Rated 5 out of 5 stars
Invited

Our Flight Centre Contact Tara was able to plan and book our 20 day holiday to New Zealand in one day. Infact most of the holiday was planned on the spot same day. Incredible, saved us spending weeks... See more

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Rated 5 out of 5 stars

We recently had the pleasure of dealing with Denham to arrange a lovely week long trip to Cairns. After having some issues trying to decide on a trip away Denham was able to source a great deal at Cry... See more

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Rated 5 out of 5 stars
Invited

Shannon Ogden, was very understanding and patient. She also had great knowledge of places to go which helped out decision. Even though she wasnt going to be in the following day she left enough notes... See more

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Rated 5 out of 5 stars

Lauren Davis from Flight Center was incredibly helpful, patient, flexible & available at anytime. Responding to emails at all hours (not expected at all). I received all information before having to... See more

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Rated 5 out of 5 stars
Invited

So helpful with booking a trip, comparison of fares, insurance, car bookings. So easily done in one place, everything covered. Very helpful and pleasant to deal with. We would highly recommend for any... See more

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Rated 5 out of 5 stars
Invited

Rebecca.Knowles from the devonport flight centre did us a great deal in booking our flights to Queensland after Xmas, explained everything perfectly, id recommend Rebecca to anyone who is booking a h... See more

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Rated 5 out of 5 stars

we had the best person dealing with our Europe holiday bookings she had deep knowledge of destinations and excellent organisation abilities, and a passion for travel she knew what she was talking abou... See more

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Rated 5 out of 5 stars

We had our flights cancelled due to Typhoon Ragasa and Hong Kong airport was closed down with only 12 hours before we were due to fly. Had fantastic customer service with both James and Maddie. Jam... See more

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Rated 4 out of 5 stars

Planning a trip with a few flights and mix of economy and business class can be tricky. It was great to be able to discuss our trip with Sophie who I found to be efficient and knowledgeable. She was... See more

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Rated 5 out of 5 stars

Ella Taylor of Flight Centre, Melton, Victoria, was my agent to book my ticket - Melbourne to London, return. As I had also planned before the booking enquiry at their store, my booking was completed... See more

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Rated 5 out of 5 stars
Invited

Forest Hill Chase Flight Centre, is where you go to get the very best, friendly and up to date service. Brett will do anything to get you in the door or on the phone and bend backwards to look after y... See more

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Rated 5 out of 5 stars

Hi, My name is Sandra Williams. I booked a return flight from Perth to Dublin on Qatar Airlines business class in Lismore NSW. Unsure on seating I went to the Flight Centre Belmont on the 23 Aug... See more

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Rated 5 out of 5 stars

Gregory Matijevic was OUTSTANDING in his face-to-face service, as well as the follow up afterwards with comprehensive emails that covered EVERY single question we asked of him. He eased our nerves wit... See more

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Rated 5 out of 5 stars
Invited

Jamie (Ballarat store) was amazing and knew exactly what he was doing. He was very helpful and we booked our holiday without any problems. We will definitely book any future holidays through Flight Ce... See more

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Rated 5 out of 5 stars
Invited

Harriet Kimpton does a fabulous job. She is informative, helpful and friendly. She has organized a large number of holidays for us. If we have any questions she is always willing to help us with any... See more

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Rated 4 out of 5 stars

I would like to commend Matthew Crivari at Flight Centre Croydon. Due to unfortunate circumstances we had to cancel an overseas holiday. This became a lengthy and stressful situation for all. Matthe... See more

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Rated 5 out of 5 stars
Invited

Renee Bosboom from Browns Plains FC has been organising our trips for the past few years and has never left anything for us to follow up. She has always secured the best flights, tours and accommodati... See more

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Rated 4 out of 5 stars
Invited

Alex my agent was knowledgeable and helpful. The itinerary was complicated, but she patiently worked through it with me. The only reason that it isn't a five star is that the system went down and I ha... See more

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Rated 5 out of 5 stars
Invited

Brooke was great and kept responding positively while we must have annoyed her with our "what if we did it this way" questions. Wouldn't bother looking elsewhere next time. Very pleasant and profess... See more

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Rated 4 out of 5 stars
Invited

The whole process what straight forward and easy. Sarah was so nice, very informative and helpful with any questions I had. Sarah found me accommodation close to where I needed to go.

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Rated 5 out of 5 stars
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Peter (FC Miranda store) was fantastic to work with—professional, knowledgeable, and incredibly attentive. He made planning our NYC and Tokyo trip completely seamless, tailoring every detail to suit o... See more

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Rated 5 out of 5 stars

Joy from Flight centre Carlingford Court, gave enthusiastic and attentive service and sold me on the cheapest flight options through Virgin and arranged car hire from Adelaide airport at my request ev... See more

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Rated 5 out of 5 stars
Invited

Holly was interested and excited to help plan our trip, providing good information and options for travel and hotels. She made it all so easy!

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Rated 5 out of 5 stars
Invited

My Flight Centre Travel experience was first-class at Tamworth NSW. The young lady was very friendly, helpful and courteous. The Customer Support Service was professional and enthusiastic. Well done y... See more

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Rated 5 out of 5 stars
Invited

I travel regularly to Croatia and Bryce at Flight Centre Miranda is always my consultant of choice when it comes to booking travel. Always great service. Bryce goes over and above in his efforts to se... See more

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Rated 5 out of 5 stars
Invited

I have booked two back to back tours and flights through Flight Centre recently. My travel consultant helped me to find the hotel and flights which are not only good prices but also the best options f... See more

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Rated 5 out of 5 stars
Invited

Amber Cassidy is certainly an asset to Flight Centre. Totally focused on the needs and wants of her customers. Amber delivers her brand of customer service effortlessly with outstanding knowledge a... See more

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Rated 5 out of 5 stars
Invited

We had an amazing experience with Anthony while booking a months holiday in Ireland. His knowledge and help with our booking was first class.

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Rated 5 out of 5 stars
Invited

The staff was very knowledgeable, went out of her way to get in touch with gthe supplier to confirm we were getting best value for pour money.

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Rated 5 out of 5 stars

In our dealings with Diana Chan, we found her to be Very Professional in the knowledge of her business, communication skills including at all times a prompt response to our calls and emails. Diana... See more

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Rated 5 out of 5 stars

When we decided to organize our trip we had no hesitation in using Katrina Murphy at FC Kotara. As we expected Katrina was fantastic in her approach to meeting all our needs. From booking the trip,... See more

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Rated 5 out of 5 stars
Invited

I find dealing with flight centre very professional easy and knowledgeable with great staff and been using the same consultant for many years

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Rated 5 out of 5 stars
Invited

Jacqui (Middle st Cleveland branch) covered all the details better than we could have by ourselves.

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Rated 5 out of 5 stars
Invited

The staff member, I dealt with Mitch, has helped me many times, to help with my travel plans, a most caring individual 😊

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Rated 5 out of 5 stars
Invited

The service was very good; prompt and professional. I made suggestions for the flight and the staff member was very supportive and helpful.

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Rated 5 out of 5 stars
Invited

We are extremely happy with Steven as our travel agent at Flight Centre, his attention to detail is fantastic and his manners and personal style is definitely to our liking when dealing with such a la... See more

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Rated 5 out of 5 stars
Invited

Great service by Hollie Jones always goes above and beyond to find your perfect holiday

Company replied

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Company details

  1. #13 of 24 best companies in Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Invited

Very helpful

Very helpful! Great communication. Patient with our time differences :)

15 October 2025
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Sanket at Woden was extremely helpful…

Sanket at Woden was extremely helpful in booking my first overseas holiday as a solo traveller. The tour of the UK that he recommended was as described and was brilliant and all flights and transfers that I booked after discussions with Sanket worked in with my schedule perfectly. Thanks Sanket.

31 August 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars
Invited

Seamus was outstanding

Seamus was outstanding. When the tour we wanted to book was unavailable, he went over and beyond finding an even better one AND booking us into fantastic hotels as well. Highly recommend him and his colleague Andie at Flight Centre Southland!

13 October 2025
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 1 out of 5 stars

More like Flight Scammers

This review is more applicable for Flight Centre Online as my previous experience in-store was actually a positive one however this most recent experience has completely changed my opinion of the company. Spent over $4,500 on tickets and realised the next morning (the date of the actual flights was 2 months away) that I needed to make some changes and was basically told bad luck we can't help you because you needed to make the changes by 11:59pm on the same day of your booking....mind you I booked the tickets are approximately 10:30pm.
The real kicker is that if I had of booked with the airline directly I would have been given a full refund with no penalty...BUT because I booked with Flight Centre I am stuck having to pay another $1000+ to make any changes to my booking!!
BEWARE OF THE FINE PRINT BECAUSE THEY WILL SCAM YOU!!!!
Got bounced from the off shore call centre to their Customer Relations Team and then couldn't even speak to anyone in the Online Team, had to resort to sending emails which got me nowhere.
Absolute disgrace of a company!!!!
Would actually give zero stars if I could

17 October 2025
Unprompted review
Rated 4 out of 5 stars
Invited

Peace of mind overseas trip

Adam Cronk (Maroochydore), was very professional and bent over backwards to provide a cost effective and practical overseas trip. I won’t however deal with Covermore Insurance following an unfortunate experience while in Africa. Aside from that, Flight Centre has generally done a good job sorting out overseas flights.

14 October 2025
Rated 1 out of 5 stars

Terrible phone service

Terrible phone service. I am still on hold (1 hour, 1 minute) with a customer service operator who 1) has misunderstood my questions twice and 2) still has not resolved an incredibly basic issue (like finding my seat number), yet has put me on hold no less than 4 times.
Terrible. Terrible. Terrible.

17 October 2025
Unprompted review
Rated 3 out of 5 stars

Pushy and unpleasant experience

Whilst initially pleasant and responsive, unfortunately a pushy travel consultants makes the experience unpleasant. Constantly chasing and following up while we were thinking about whether to proceed with trip.

I enquired about flights only - the quote provided by FC was about $800 or so more expensive than direct booking via Emirates. They wouldn’t price match and when I intended to book this reply was provided:

‘Just understand that if anything changes or there are any errors, you will be responsible.’

This left a sour taste in my mouth. I also thought flight centre price matched.

16 October 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi there, we're sorry to hear about your experience, this is not the level of service we aim to provide. Your feedback is invaluable and will be shared with our team to help us improve and ensure a smoother, more seamless experience for all our travellers moving forward. We appreciate you taking the time to let us know and will be sure to manage this feedback with our team.

Rated 5 out of 5 stars

Christine

Christine, Was amazing at suggesting some ideas we had never thought of. While we didn't book direct with her, she was amazing to work with :)

17 October 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars
Invited

Flight centre at Corrimal is the best !

Flight centre at Corrimal is the best !
I have discussed my travel requirements with both Jesse and Tara and at all times have had the best experience
See you again soon

14 October 2025
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

I got a good deal and reasonable prices. I have no hesitation in bookng another trip with your company.

Another great trip to Scotland.
Kelly at Bega Flight Centre provided me with the information on flights, accommodation etc. with easy to follow paperwork, very satisfactory.

30 September 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Everything I needed for a fabulous holiday

Everything I needed for a fabulous holiday was organised for me, flights, tour, accommodation, train booking and car hire. Had no issues and always had prompt reliable replies to any query. Thank you to Kathryn at Armadale

18 September 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Travel Agent Katrina was very helpful…

Travel Agent Katrina was very helpful everything worked out without any issues.She definatly knew how to look after us.

1 August 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Ashley from colonnades flight centre…

Ashley from colonnades flight centre went out of her way to help us so much- even spending time on a Sunday night when she was definitely not meant to be working! She's a fantastic representative of your organisation and should be rewarded for her work ethic and communication with me!!

16 October 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Pleasant, Prompt and Efficient

The agent was prompt with responses to my numerous queries and followed through efficiently and patiently with quotes and requotes.

16 October 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars
Invited

Amazing service

Amazing service. Lovely friendly staff.

15 October 2025
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars
Invited

My travel agent gives the best advice…

My travel agent Alan Rigney from Hornsby is so helpful and informative. He makes the booking process so easy and gives really good advice.

10 October 2025
Flight Centre Australia logo

Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us ! 😍

Rated 5 out of 5 stars

Travel London to Scotland by Train. Don't fly.

Thankyou

Gayle Damico: Sunbury store Travel Consultant
I thought I would catch a plane from London to Edinburgh,then return Glascow to London by plane. Gayle suggested to travel by train to Scotland.
It was so convenient to go from Pancras station , then return to Euston.The scenery up and back was just beautiful. Spent the 4 hour journeys in comfortable seats, food on train and a lot cheaper than plane prices.

15 September 2025
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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