Luxipaws Reviews 71

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Shortly after my order was placed they told me they didn't have the stock so issued a partial refund via Paypal. The refund was then cancelled a week later. Email was unresponsive. Don't waste your ti... See more

Rated 1 out of 5 stars

Do not buy!! They did not refund , returned on time but since I lost tracking number receipt from post office and they have no inventory to check the item number and name we clearly wrote out on packa... See more

Rated 5 out of 5 stars

Luxipaws customer service is fantastic. Our remote suddenly started flashing and when I reached out they were quick to respond, helpful and professional. They gave us some strategies to try and fix i... See more

Rated 2 out of 5 stars

As others have said their return policy is just awful. They made me send videos, pictures, and several emails before they would even permit the return of their product which took weeks to arrive and d... See more

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2.0

Poor

TrustScore 2 out of 5

71 reviews

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Rated 5 out of 5 stars

It works well on the my labrador

I bought the 2 in 1 wireless dog fence and training collar on April 6 and I received it on April 9, which is super fast. It works on my labrador! After 3 days training, she knows the boundaries. Happiest purchase

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Lifesaver for me and my dog

The dog training collar from this company has been a lifesaver for me and my dog. It's helped me correct some of her bad habits and has made training sessions much more effective. Highly recommend!

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Effective shock collar

I recently purchased a shock collar from Luxipaws and it’s been incredibly effective for training my dog. It’s a bit of tough love, but it’s definitely working. Thanks for providing such a quality product! I have already recommended this to my sisters

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product, super satisfied!

The dog training collar from Luxipaws has been a lifesaver! My dog was very stubborn and would not respond to traditional training methods, but with the collar, she has become a completely different dog. The customer support team was also very helpful in explaining how to use the collar properly and answering all of my questions.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Great product!

The wireless fence from Luxipaws has given me peace of mind knowing that my dog is safe and secure in our yard. It was easy to set up and the customer support team was very helpful in guiding me through the installation process. I highly recommend this product to any pet owner.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Good Product, Very Helpful

The dog bark collar from Luxipaws has been a game-changer for my household. My dog used to bark non-stop and it was becoming a major issue. Since using the collar, my dog has significantly reduced her barking and we are all much happier. The customer support team was also fantastic in helping me, super easy communication.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

A company that stands behind their product

I had an issue with my shock collar shortly after purchasing it, but the customer support team at Luxipaws was amazing in handling the situation. They promptly sent me a replacement unit and even followed up with me to ensure that everything was working properly. I am now a loyal customer of Luxipaws and will continue to recommend them to others.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Great product! Effective on my dog

I was hesitant about using a shock collar on my dog, but after consulting with the customer support team at Luxipaws, I decided to give it a try. I am so gladI did! The collar has been incrediblyeffective in training my dog and I have noticed a significant improvement in her behavior. Thankyou, Luxipaws, for providing quality products that work!

22 March 2023
Unprompted review
Rated 2 out of 5 stars

Just received this but can't use…

Just received this but can't use because no collar was sent with my unit. The receiver cannot be attached to the dogs collar because it needs to be threaded on, and the dog collar has clasps on both ends, not allowing to attach. The guide shows a strap collar pictured as a component, but is missing. Has anyone had this problem?
I reached out to customer service thru email and they responded quickly to correct the issue and send the collar asap.

3 April 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy this piece of junk

Don't buy this piece of junk! Just bought one and it will not make a perimeter. It is all over the place. I have a Golden Retriever and I tried for 5 days to make a perimeter and the Luxipaws cannot do it no matter what you do. I even tried Luxipaws outside as the instructions said you could, and the system is waterproof. The same thing happened as above. I'm going to purchase a PetSafe also, the charge on the batteries does not hold a charge very long. Maybe one day or less. I'm going to purchase a PetSafe as I had one in the past and had it 10 years with NO Problems..

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Junk

I've started use this luxi paws wireless fence the last month. I have to charge the collar up twice a day. I only put on my dog when I let him out. He's only out for 30 minutes at a time 4 times a day. This collar is junk.

14 February 2023
Unprompted review
Rated 2 out of 5 stars

This collar scored way lower than what I hoped

This collar scored way lower than what I was hoping for. The controller part beeps so loud every time you hit the button in training mode. I’ve also had to pair the collar to the controller at least 3 times. They aren’t staying synced. Pretty annoying. The controller also only stays charged for about a day so being in training mode I have to keep plugging it in. Once in fence mode it probably won’t be as much of an issue but right now it is. I planned on returning it after 1.5 weeks bc of these issues but the company charges you restocking fees, processing fees and you have to pay to ship it back so at that point I figured I’d just keep it and save myself some hassle. I would not recommend this collar. I’m pretty bummed it wasn’t as expected considering the price.

19 December 2022
Unprompted review
Rated 3 out of 5 stars

So far so good ,the only thing I don’t…

So far so good ,the only thing I don’t like is collar that made of plastic and kind annoying to put and remove .they should make it like regular collar ( clothes) and a snap connection .so you don’t have to check the fittings on your dog neck.also the remote is slippery on hands .why not make it like a rubbery frame.

24 November 2022
Unprompted review
Rated 1 out of 5 stars

Shuts off after 3 mins

The collar did not work well; it kept shutting off after 3 mins. I tested it. The distance is not what was claimed and if you have it for more than 30 days, no refund. Not a good purchase.

18 November 2022
Unprompted review
Rated 1 out of 5 stars

I purchased this set with 3 units and…

I purchased this set with 3 units and WOULD NOT RECOMMEND it to anyone, the quality is very poor especially the design of the collars provided. My dogs have pulled all 3 units off the collars loosing the rubber tips that prevent the dogs getting burned when using the shock method.
Luxipaws website has not answered my email asking if I can purchase replacement tips

2 October 2022
Unprompted review

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