Luxe Cheshire Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of items, noting they are exactly as described and often in pristine condition. The team is frequently highlighted for being extremely helpful, knowledgeable, and providing excellent communication. Many people appreciate the fast and well-packaged delivery, with items often arriving promptly or even next day. Consumers consistently describe their overall experience as exceptional, finding the purchasing process easy and expressing high satisfaction with their luxury items. Many would confidently recommend the company and plan to make future purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as pristine,... See more

Quality

Clients share positive opinions on quality, consistently describing items as top-quality, pristine, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting excellent and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

User experience

People report positive experiences with the user experience, with many describing it as perfect from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Excellent customer service couldn’t do enough to help when I went to collect my purchases. Items are top quality and as described very pleased with everything

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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4.9

All reviews

(382)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought an LV bag for the wife last week…

Bought an LV bag for the wife last week as a secret gift and really kept my fingers crossed that the item will arrive as per the description as i hadn't used this company before.....
It was faultless and i now have serveral brownie points, thanks to Luxe Cheshire :)

22 March 2023
Rated 5 out of 5 stars

Perfection

Absolutely love my new Chanel 😍 quick delivery, packaged perfectly, great communication. Hardest part was waiting for it to ‘drop’ on the Monday.
😘 until next time
Thank you x

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Classic CHANEL flap Lambskin in Silver hardware

I bought the classic Chanel flap with silver hardware in the size Medium. I’ve been looking for the gold hardware for a very long time but when I came across this bag I knew I had to buy it. It looks brand new, all description on the website was exact to what the bag looks like, Luxe Cheshire we’re so helpful and very quick at answering my questions. Payment was easy and the website was very easy to use. Deffo will be buying again.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

A very personalised and efficient…

A very personalised and efficient service that made for an enjoyable experience. From the telephone call to check details, confirmation messages and personalised postcard, communication was clear and highly responsive. I received my gorgeous bag before expected and it was exactly as described. I would highly recommend Luxe Cheshire and will cherish my preloved handbag.

24 February 2023
Unprompted review
Rated 4 out of 5 stars

The ordering process was easy.

The ordering process was easy.
I would have given them 5 stars but their courier let them down. And it’s all part of the customer experience. Although not entirely their fault.
The item arrived in excellent condition. I don’t think it had been used at all.
The hand written card was a lovely touch. The customer service I received and the timely responses to my queries throughout was worth 5 stars.

22 February 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Yes unfortunately we don’t have control over the drivers that the courier service use, everything goes out next day nationwide so we can’t control the drivers! We’re glad you love your beautiful bag xx

Rated 4 out of 5 stars

Wonderful bag, delayed shipping

I ordered a Bottega Veneta bag and I must say the bag itself is perfect.
However, I was at first sent a wrong bag by accident and I had to return it & pay for the extra return shipping myself (was promised to be refunded but that didn’t happen). It delayed the delivery of the bag I ordered, and after many unanswered emails I had to find a phone number and ring them up. Once we spoke on the phone, Luxe Cheshire arranged a super speedy delivery, and I’ve finally received my bag two weeks later.

15 January 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re glad you love your bag, unfortunately we had two very similar bags and the wrong bag was sent in error, we had to wait for your bag to be sent back before we could send yours out which caused the delay. All our items are sent out next day. Apologies you haven’t received your postage we will be in touch to make sure this is paid.

Rated 5 out of 5 stars

Selling

I have recently sold a Louis Vuitton handbag with Luxe-Cheshire and can’t praise them enough for being so professional throughout the process i would highly recommend them and will be definitely using their excellent services again

17 February 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad you’re happy with the service you’ve received and we look forward to working with you again Alison.

Rated 5 out of 5 stars

Stress free selling with Luxe Cheshire

I would highly recommend Rebeka and the team at Luxe Cheshire.
I have sold a few bags with them and they have been so helpful and informed me along the way as to how things are going.
Very easy process and nice to get funds transferred into my account when a sale is complete.
Would highly recommend for a stress free process if you’re thinking of selling

17 February 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future.

Rated 5 out of 5 stars

5 stars to luxe cheshire

Was recommended to Luxe Cheshire by a friend.
There service and communication has been 5 star from the beginning.
They have sold most if my items I sent and will definitely use again.
Would highly recommend.

17 February 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future Sally.

Rated 5 out of 5 stars

Superior Service

I have used Luxe Cheshire several times to sell my items. They are easy to deal with and reply quickly to messages. My items have sold quickly at competitive prices with fair commissions and I have been paid promptly. Experience is exemplary from start to finish

29 January 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future Becky.

Rated 5 out of 5 stars

Fantastic service!

I have bought 2 bags and sold 2 through Luxe Cheshire, I couldn’t be happier with my experience! The bags are excellent quality, accurately described and great value. The service I received was brilliant, Rebeka went above and beyond to ensure I could purchase my dream Chanel bag! Even opening the showroom for an evening appointment. 10/10 would recommend this company!

25 January 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so happy to have sold you your dream bag Katie.

Rated 5 out of 5 stars

Amazing !

I used this company for the first time and i can not recommend them enough! the whole process was so easy and the customer service was amazing. I was kept well informed the whole way through and my bag sold in a day ! the best luxury selling platform i have ever used ! Thank you

17 January 2023
Unprompted review

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