Luxe Cheshire Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of items, noting they are exactly as described and often in pristine condition. The team is frequently highlighted for being extremely helpful, knowledgeable, and providing excellent communication. Many people appreciate the fast and well-packaged delivery, with items often arriving promptly or even next day. Consumers consistently describe their overall experience as exceptional, finding the purchasing process easy and expressing high satisfaction with their luxury items. Many would confidently recommend the company and plan to make future purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as pristine,... See more

Quality

Clients share positive opinions on quality, consistently describing items as top-quality, pristine, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting excellent and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

User experience

People report positive experiences with the user experience, with many describing it as perfect from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Excellent customer service couldn’t do enough to help when I went to collect my purchases. Items are top quality and as described very pleased with everything

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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1-star

Asks customers to review

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4.9

All reviews

(382)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time ordering and will be back

This was my first time ordering and I was so impressed! Item as described, perfectly packaged in all original package and box! Excellent delivery and communication of when it was out for delivery! Couldn’t recommend enough and will definitely be purchasing again after this experience! Also good payment options too

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience ..nice people and excellent purchase

11 June 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so pleased that you love your pre loved purchase

Rated 5 out of 5 stars

Excellent service

Good communication, good service and reasonable price for Preloved designer items. This is my second purchase and am completely hooked!

14 May 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re happy that you’re enjoying your pre loved shopping experience with us.

Rated 5 out of 5 stars

Absolutely amazing service form start…

Absolutely amazing service form start to finish. They way they showcased my items was exceptional and they sold super quick as a result. Definitely will be selling more with you 😊

24 May 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Thank you for choosing us to sell your beautiful items, we look forward to selling more in the future for you.

Rated 5 out of 5 stars

I would 100% recommend Luxe Cheshire

I would 100% recommend Luxe Cheshire - I have been following them for ages and always keep an eye on new items for sale.
I brought a gorgeous YSL bag, which is in excellent condition and I am so pleased with it. The team are great at replying and I received the bag so quickly.
I am now in the process of selling some of my items with Luxe Cheshire.

24 April 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We're so pleased you love your YSL bag and we are happy that you have chosen us to sell your items.

Rated 5 out of 5 stars

Clear, quiet and efficient!

The team at Luxe Cheshire were very welcoming at their boutique. We arranged a suitable date and time to bring my items in. The whole process was explained in person and via email. I was updated with an email that included pricing. My items went on for sale one week later, sold really quickly and within one week, I received payment.

Overall it was an efficient and flawless process which saved me a lot of time trying to sell items myself.

Thanks team luxe Cheshire!

8 April 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Thank you for choosing Luxe Cheshire to sell your beautiful items for you.

Rated 5 out of 5 stars

Brilliant!

I ordered a pair of pre-loved designer trainers. The packaging was great with a cute hand written compliments card inside. The trainers were immaculate, I am absolutely in love with them!!!
The website was easy to use and my ordered was posted out to me within 48 hours.
Will definitely order from them again.
Thanks you, Luxe Cheshire

1 May 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We're so happy that you love your pre loved trainers.

Rated 5 out of 5 stars

The whole experience was easy

The whole experience was easy. Rebecca and Georgina are lovely and took me through step by step. 2 items sold straight away. Would highly recommend as they are so professional and really care for your items.

25 April 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We're so glad you have found the process easy and effective.

Rated 5 out of 5 stars

Would highly recommend selling with Luxe Cheshire

I have now sold 4 bags over the last two months with Luxe Cheshire. One selling within an hour!
Selling was easy, the photographs taken were professional and the social media coverage was consistent.
⭐️⭐️⭐️⭐️⭐️
I have also purchased from Luxe as when I went to deliver my bags to the shop I couldn’t resist the beautiful shoes they had in stock x

5 May 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We really appreciate your feedback and thank you for choosing Luxe Cheshire to sell your beautiful pre loved items.

Rated 5 out of 5 stars

Stress free selling and buying with…

Stress free selling and buying with Luxe Cheshire all the time - had been clearing out my wardrobe from time to time and Luxe Cheshire had always been excellent in helping consign my beautiful bags. I’ve consigned one bag to another reseller before and it didn’t get sold for 5-6 months, but got sold in 1 day after I sent it to Luxe Cheshire! Also bought from them before for a Chanel brooch and all excellent and as described. Communication has always been prompt and clear, plus payment has always been on time, and the whole team have been friendly and lovely. Highly recommend this company for rotating your luxury items!

6 May 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We're so happy that you have found our service easy and efficient, we do pride ourselves on our service.

Rated 1 out of 5 stars

Received bag damaged but they’re not interested

I sent a designer bag here to be sold, despite the fact that they would take 40% of the sale price. It didn’t sell and so I had it returned, it has arrived back with a broken buckle. Contacted them and they’ve denied any involvement, offered me no support and are now just ignoring my messages. Awful

26 April 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Carly, we're sorry you felt the need to leave a one star review. The bag in question was sent back to you after the 12 week period (under our FAQ's) as sadly it didn't sell, your Chloe bag wasn't in the best condition and therefore it was put up at a lower value and our rates for selling are based on a sliding scale from 10%-35% so we're not sure where you get the 40% from? As for the damage as we have explained the bag was not damaged when we sent it back to you and we have taken this up with our courier company and have been awaiting a response. We did ask that you return the bag to us so we can see the damage, we have never denied any involvement we only pointed out that the bag was not damaged whilst it was in our showroom. We have communicated with you and feel that leaving a review like this is only for the purpose of damaging our impeccable reputation.

Rated 5 out of 5 stars

Excellent

Excellent professional, friendly service.
Good prompt communication.
Would use them again.

24 April 2023
Unprompted review
Rated 1 out of 5 stars

After purchasing an item At £1,100 I…

After purchasing an item At £1,100 I noticed there was a 10% discount code.. I emailed them straight away explaining that I didn’t know the deal was on & could they acknowledge it.. & I didn’t even receive a reply.. this was my 4th purchase from this company & was saddened with this poor service.

Having read the response from Luxe… I can confirm that I sent the email to them on the 18th April at 21:32. This was sent immediately after I made my purchase. I cannot be held responsible if they don’t read their emails.
I believe their response to my review on trust pilot to be very poor.

18 April 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Jackie, We’re sorry you felt the need to leave a 1 star review. Firstly the discount was not 10%, we had an offer on that ran for a few days whereby if you purchased an item for over the value of £1,000 you could use the code TAKE100 at checkout for £100 off any item over that value. However we can’t be held responsible if people don’t use the code, it can’t be reversed but it could have been used up to the expiry date. We did not receive an email from you either? It’s a shame that you feel this lead you to leave a 1 star review when we have sent the item out to you as described on a next day service. The code only works at the time of purchase. Thanks, The Luxe Team

Rated 5 out of 5 stars

Such a lovely experience from choosing…

Such a lovely experience from choosing which bag, so many gorgeous ones to choose from, to arranging delivery on time . When it arrived it was packaged so beautifully. It was an absolute delight. Can’t recommend luxe Cheshire enough.

13 April 2023

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