H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
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Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
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3.9
Great
512 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You are Lying,lying,lying
You are Lying,lying,lying! You have answered to other unsatisfied clients that your Phone in România is working ! IT IS NOT WORKING ! I HAVE TRIED IT HUNDREDS OF TIMES !
29 July 2026
Unprompted review
Reply from Lumories
Dear customer,
Thank you for your feedback. We are sorry if you were unable to reach our operators. Our phone line in Romania is open during the hours displayed on our website, and we regret that you could not get through to our team.
For faster assistance, you can also contact us directly by email at info@lumories.ro, and our customer service will help you as quickly as possible.
Best regards,
Your Lumories Team
The products are to small
13 July 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback!
We’re sorry to hear that the products are too small. All product details and measurements are listed on the item page.
Please contact our customer service team so we can assist you with the free return process.
With respect,
Your Lumories Team
Everything perfect!
10 July 2026
Am comandat 2 plafoniere de exterior
Am comandat 2 plafoniere de exterior, una a venit sparta intr-un colt.
9 July 2026
Reply from Lumories
Bună ziua,
Vă mulțumim pentru feedback-ul oferit și ne pare sincer rău pentru neplăcerea cauzată de deteriorarea plafonierei în timpul transportului.
Dorim să vă asigurăm că situația dumneavoastră este o prioritate pentru noi. Echipa noastră de la Serviciul Clienți v-a transmis deja un e-mail cu detaliile necesare pentru a rezolva problema în cel mai scurt timp (înlocuirea produsului sau rambursarea sumei).
Vă rugăm să verificați căsuța de e-mail (inclusiv folderul Spam sau Junk).
Vă mulțumim pentru înțelegere și răbdare!
Cu stimă,
Echipa Lumories
the lamps are wonderful
the lamps are wonderful. modern, original and very easy to install.
21 May 2026
2 out of 4 appliances were already…
2 out of 4 appliances were already broken when they've arrived.
Lots of choices but, I don't know about transport or packaging something isn't quite right :(
7 July 2026
A very beautiful table lamp
A very beautiful table lamp, a little bit waiting and and excelent price
30 June 2026
delivery takes forever even if they say the products are on stock. check before ordering.
like always delivery takes forever
24 June 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we are truly sorry for the frustration caused by the delay in your delivery.
Even when items are in stock, carrier processing times can sometimes take longer than expected. We sincerely apologize for this inconvenience.
Our support team is closely monitoring your shipment with the courier service, and our agents will keep you updated as soon as we receive new tracking details from them.
Thank you for your patience and understanding.
Kind regards,
Your Lumories Team
Very coo experience.
17 June 2026
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