H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.9
Great
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just the product I was looking for
Just the product I was looking for! I am super happy! Thank you!
5 August 2026
Beautiful products at good prices
7 August 2026
Products allined with the description
Products allined with the description. Fast delivery
7 August 2026
Excellent
The items I purchased are of high quality, they match the description given on the site and fulfil my expectations. The price is decent. I was also impressed by the quality and promptitude of the delivery service.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The product description on the website…
The product description on the website does not match the real product. On the website it says “glass” and I received a plastic lamp.
6 August 2026
Reply from Lumories
Dear customer,
Thank you for your feedback. We are very sorry to hear about the situation with the ordered product, which does not match the description on our website.
To verify this issue with the manufacturer and provide you with an appropriate solution, we kindly ask you to send us the invoice number by email at info@lumories.ro. Once we receive this information, our customer support team will review the case and get back to you as soon as possible.
Thank you again for bringing this to our attention.
Kind regards,
Lumories Team
They do not have any human at the…
They do not have any human at the support and they do not respond to messages. They work with DPD curier that is the worst in the world, DPD curier has one star on Trust Pilot. DPD driver lied that I refused the package and ship it back to Germany. He was sanctioned by his supervisor. DO NOT DO ANY ORDERS with this scammers !!!!
5 August 2026
Reply from Lumories
Dear customer,
Thank you for your review.
We are truly sorry to hear about your experience with both the delivery and the communication.
Please note that our company is based in Germany, and our system sends automated messages for order confirmation and status updates. Our support team manually processes all requests received at info@lumories.ro and does its best to respond as quickly as possible.
Regarding the delivery, we work with several international couriers, and any errors or misunderstandings are reviewed together with them to prevent similar situations in the future. Please send us your order number so our team can check the case in detail and provide the necessary assistance.
If you have any further questions, we remain at your disposal.
Kind regards,
Lumories Team
The skylight is working properly but…
The skylight is working properly but the remote is emptying the batteries in 2 days. They did not provide an option to change only the remote, nor an option to buy a new remote.
5 August 2026
Reply from Lumories
Dear customer,
Thank you for your feedback.
We are sorry to hear that the remote control drains the batteries so quickly and that no replacement option was available. We work with many different manufacturers, and some of them unfortunately do not provide separate components such as individual remotes. In such cases, we can assist you with a full product replacement or a complete refund of the order value.
Please contact us at info@lumories.ro with your order number so we can check the issue and offer the appropriate solution.
Kind regards,
Lumories Team
I have been waiting for more than 3…
I have been waiting for more than 3 weeks for some products which were in stock and were supposed to arrive immediately. I tried to contact, and they can not tell me a date for the delivery.
1 August 2026
Unprompted review
Reply from Lumories
Dear customer,
Thank you for your review.
We are sorry to hear that you have been waiting for more than three weeks for products that were shown as in stock. Our company works with several international manufacturers and couriers, and in some cases the availability or delivery dates may change unexpectedly.
Please contact our Customer Service department at info@lumories.ro with your order number so we can check the status of your shipment and provide you with an updated delivery estimate or an alternative solution.
Kind regards,
Lumories Team
Reply from Lumories
Dear Customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with the delivery service. Your comments are important to us and will be forwarded internally.
Kind regards,
Your Lumories Team
Very satisfied
16 July 2026
Very bad exprience
Very bad exprience, I won t order again and I will advice anyone not to place orders on this site. My ceilling light cannot be installed because came with a pice missing, number 4 from the manual instruction Lucande ceiling light. They gave me back only 10 per cent from the value of the product without calcullating the cost with the electrician I paid to install the light and the fact that It couldn t be installed because it was missing on piece of the light.
Bad experience!
16 July 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are truly sorry for the inconvenience caused by the missing part.
Please note that all our orders are dispatched directly from our warehouse in Germany, where our packaging process is fully automated.
Regarding your order, we initially offered you the legal right to return the item free of charge for a full refund or a replacement.
However, you chose to keep the product and accepted the partial discount offer instead. Unfortunately, we cannot cover third-party electrician costs.
If you would like to reconsider and return the item, please reach out to our Customer Service team, they are always here to help.
Best regards,
Your Lumories Team.
The whole experience was super
The whole experience was super. Various items, easy to choose, the delivery was in time.
20 July 2026
Don't correct their mistake
20 July 2026
Reply from Lumories
Dear Customer,
Thank you for your review.
Please contact our Customer Service team, as they remain at your full disposal and are in constant communication with you to explain the free return procedure.
Best regards,
Your Lumories Team
★☆☆☆☆
★☆☆☆☆
I rarely leave negative reviews, but my experience with Lumories was so disappointing that I feel other customers should be aware of it.
The biggest issue is the lack of communication. Updates were slow, unclear, and I often had to contact customer service myself to find out what was happening with my order.
Another major problem is that many products advertised on the website do not appear to be actually available. Some items have delivery times of more than a month, only for customers to be informed at the end of that waiting period that the products cannot be supplied after all. This is simply unacceptable.
To make matters worse, when I asked to replace the unavailable items with alternative products, I was told that this was not possible. After waiting for weeks, I expected a much more customer-oriented solution.
The payment process is also confusing and unusual, which only adds to the frustration.
Overall, the entire shopping experience was extremely poor. Between inaccurate stock availability, excessive delivery times, poor communication, and inflexible customer service, this is not a retailer I can recommend. I will not be purchasing from Lumories again.
13 July 2026
Reply from Lumories
Dear Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your shopping experience did not meet your expectations.
We deliver directly from Germany, and our system automatically sends all updated order information to you by email. Our customer support team is always available to check the status of your order, and we encourage you to contact us whenever you need assistance.
We sincerely apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our services.
Best regards,
Your Lumories Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.