LumiMeds Reviews 

1,012
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 866 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and knowledgeable during all of their medical and scheduling interactions. Consumer support teams respond rapidly through online chat and phone calls, making the overall ordering and delivery tracking process smooth and efficient for everyone. Though some customers experienced notable issues with medication efficacy or delays in receiving their ordered items, leading to significant personal frustration. A few reviewers were also dissatisfied, specifically mentioning difficulties with getting pharmacist responses regarding product quality or successfully obtaining proper financial refunds.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the team's exceptional... See more

Customer service

Consumers find customer service to be positive, frequently praising the quick response times and... See more

Response time

Reviewers mention positive feedback about response time, noting that the care team is exceptionally swift and... See more

Product

Customers had ambiguous experiences with product, as many reviewers reported successfully losing significant... See more

Service

Customers consistently note positive experiences with service, highlighting prompt responses and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I owe Jay, Lumimeds, and the support team for impacting my life in such a strong and positive way. Take today: After not being as responsible as I should have been, I ran out of my medicine. I sh... See more

Company replied

Rated 5 out of 5 stars

I am so impressed with the customer service at LumiMeds! First, I should mention I received my order within 48 hours of being approved. When I opened my package, one of the vials was cracked. I sent a... See more

Company replied

Rated 5 out of 5 stars

Jay on staff worked with me to accommodate my changing needs. Put a plan in place that will help me reach my goals. I had extensive travel plans then unexpected surgery. My plan was place on hold unt... See more

Company replied

Rated 5 out of 5 stars

I use the online portal and find it easy to navigate. My questions are answered with in a 24 hr timeframe. I had a question about switching medications and had an informative response. When I plac... See more

Company replied


Company details

  1. Weight Loss Service
  2. Health Consultant

Written by the company

Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,012)

864 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lumi meds team always responds…

Lumi meds team always responds promptly. I have not had an issue at with my subscription.

7 August 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad our team responds promptly and that your subscription experience has been smooth. We appreciate your trust! ✨

Rated 5 out of 5 stars

Appreciate ALL that the Lumimeds team…

Appreciate ALL that the Lumimeds team has done to support my adventure in weight loss….down 75lbs and maintaining 3 weeks since my last injection! Thus I asked to place my subscription on hold for now! Also, I have shared my adventure/ success with others who are looking into opportunities!

7 August 2026
LumiMeds logo

Reply from LumiMeds

Congratulations on your 75-pound milestone! We’re honored to have supported your journey and are glad we could place your subscription on hold. Thank you for sharing your experience with others! ✨

Rated 5 out of 5 stars

Care team member Gregory

Care team member Gregory, helped me out through the whole process. I'm very appreciative of the help he brought. Ty

5 August 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad Gregory guided you through the entire process. We’ll pass along your appreciation! ✨

Rated 2 out of 5 stars

Wasn’t impressed

Wasn’t impressed. Quick to charge but SLOW TO GET THE MEDS!

20 July 2026
Unprompted review
LumiMeds logo

Reply from LumiMeds

We’re sorry your order took longer than expected. We understand how frustrating that can be, and our team will reach out to review your experience. ✨

Rated 5 out of 5 stars

I have lost 70 pounds on a compound Tirzepatide in 1 year!!

I have lost 70 pounds on compound Tirzepatide. I found that Lumi meds was probably so far out of three online places I have tried , it was the best. I made sure that I only got the 3 months and paused so I did not get charged for a subscription. I paid $599 to start on my 15mg dosage and I actually stretched my 3 months worth to 6 months. I am at the weight I am comfortable down from size 16 to an 8 and my chest size went from 40DD back to a 36D instead of C so I have curves in all the right places. I will not lie and say I went to the gym
It worked out. I did none of that but I did take vitamin D from my doc every week with my injection. Sometimes I did mine every two weeks or 10 days. I will say you need a stool softener or find something that helps you stay regular because my only side effect was severe consolation since I’m on an opiate program that I am weening off of biweekly now so hopefully that will really help me get back to a regular digestion. I am now starting to do squats, a full body strength class and lower body strength class for free to try at orange theory, I got a 7 day free pass to try anytime fitness. And I will most likely stick with them
Or the cheap route back in planet fitness to build me glute muscles back up because I lost so much fat my butt is so small. I need to tone and strengthen my body. I wish I did that the whole time I was losing the weight but I lost it sitting on my hutt working online. I ate whatever I wanted too. My weight gain was due to hormonal issues and I was 230 at 5’7 and I used to be a professional ballet dancer. I was out of my comfort zone and I was injured and then I was always in pain and being heavy was causing my knees and all joints to hurt. I am so glad this compound Tirzepatide has changed my life. Semiglutide had too many side effects that made me feel sick and just gross. I highly recommend Lumi meds as well as the Tirzepatide. I am looking into trying other products offered as an injectable as well. My meds came 2 days after my order that was approved the same day I ordered it. I honestly love lumimeds and love that I’m looking thin and young again! I can share clothes with my 14 and 21 yr old! That’s awesome!

1 August 2026
Unprompted review
LumiMeds logo

Reply from LumiMeds

Congratulations on your incredible progress! We’re honored LumiMeds supported your journey and appreciate your heartfelt recommendation. Please continue following your provider’s dosing guidance and discussing any side effects with your care team. ✨

Rated 3 out of 5 stars

Bait and switch dosage

The ordering of my meds was easy but confusing. I wanted a certain dose and they would not authorize it. When I attempted to cancel they said it is too late.

So basically you expect to get something and it seems like it will work out, and then last second you get a different dose with no recourse.

Ultimately I took more than prescribed to get what I wanted and then switched providers.

1 May 2026
Unprompted review
LumiMeds logo

Reply from LumiMeds

We’re sorry the process felt confusing and frustrating. Dosage decisions are made by licensed providers based on each patient’s medical information and safety. Please take medication only as prescribed. Our team will reach out directly to review your experience.

Rated 5 out of 5 stars

Lots of Patience and Clarity

They really broke down the answers to my questions in the simplest form until I had a full understanding of the directions. Their patience was phenomenal.

6 June 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad our team explained everything clearly and patiently until you felt confident with the directions. ✨

Rated 5 out of 5 stars

Julius has been so helpful

Julius has been so helpful! He is swift to respond, listens to my concerns and is caring in his communication. His customer service is top notch!

30 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad Julius responded quickly, listened carefully, and provided caring, top-notch service. We’ll pass along your kind words! ✨

Rated 5 out of 5 stars

Hannah was kind and prompt with her…

Hannah was kind and prompt with her help when supporting me with intake forms.

26 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad Hannah provided kind and prompt support with your intake forms. We’ll pass along your appreciation! ✨

Rated 5 out of 5 stars

Cara was excellent and very helpful

Cara was excellent and very helpful
Thank you
Michael

27 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you! We’re glad Cara provided excellent and helpful support. We’ll share your kind words with her! ✨

Rated 5 out of 5 stars

They made the ordering process so very…

They made the ordering process so very easy talked to me about the product answered my questions that I had since this was my first time ordering from them . Looking forward to seeing the results

24 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for your wonderful review! We’re glad your first ordering experience was easy and that our team answered your questions. We appreciate your trust and look forward to supporting your journey! ✨

Rated 5 out of 5 stars

Cara has been phenomenal throughout my…

Cara has been phenomenal throughout my entire process. She was so patient and able to answer all my questions and soothe my anxiety as I start my new journey!!

26 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for your kind words! We’re thrilled Cara’s patience and support helped ease your concerns. We’re excited to support your new journey! ✨

Rated 5 out of 5 stars

Hannah was really really great to work…

Hannah was really really great to work with and super receptive to my messages

26 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad Hannah was responsive and wonderful to work with. We’ll be sure to pass along your kind words! ✨

Rated 5 out of 5 stars

Kevin

Kevin, was very knowledgeable with his products and he helped me change from one medication to another. He stayed on the line and helped me with the forms that I needed to fill out online. He was extremely polite and extremely helpful.

26 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for your kind review! We’re glad Kevin’s knowledge, patience, and guidance made changing treatments and completing your forms easier. We’ll gladly share your praise with him! ✨

Rated 5 out of 5 stars

Quick followup on my order that i…

Quick followup on my order that i mistakenly didn't add glycine that i had on a previous order and quick update with the correct information. And Cara was super friendly 😊

25 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for sharing! We’re glad Cara quickly updated your order with the correct information and made the experience friendly and easy. ✨

Rated 5 out of 5 stars

Tim listened

Tim listened, was kind, and made sure my request got completed. Wonderful costumer experience!!

24 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for your kind words! We’re glad Tim listened carefully and ensured your request was completed. We truly appreciate your support! ✨

Rated 5 out of 5 stars

You were patient and kind

You were patient and kind. You helped make the technical stuff easier for me to handle. You also have a very kind and understanding voice that put me at ease. If I could, I'd give you 5 more stars!! Thank you

24 July 2026
LumiMeds logo

Reply from LumiMeds

Thank you for your heartfelt review! We’re so glad our patience and guidance made everything easier and helped put you at ease. Your extra five stars mean so much to us! ✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look