Lucky247 Casino Reviews 216

Reply from Lucky247 Casino

Aug 9, 2018

Hi Logan,

Thanks for the review, we really value your opinion.

This subject is one that we can’t openly discuss on a public forum. Anything that we can discuss on Trustpilot, we do.
Should you wish to talk to us about your issue further, please contact our support team who are there to help 24/7.

Thanks again for your comment,

Team L247

Reply from Lucky247 Casino

Jul 16, 2018

Hi Jo,

We're sorry you haven't enjoyed your experience with us at Lucky 247. For the record all our games our audited by independent bodies regularly to make sure that everyone has fair chance of winning. If you have any further questions please don't hesitate to get in contact with us on support@lucky247.com

Thanks,

Lucky 247.

Reply from Lucky247 Casino

Jul 9, 2018

Hi Simon,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Reply from Lucky247 Casino

Jun 28, 2018

Hi Lewis,

Thanks for your post. We do appreciate all feedback.

This is a matter that we can’t discuss on a public forum. Anything that we feel can be addressed on Trust Pilot we do so, as can be seen by all our previous responses.

Thanks again for your comment.

Team L247

Reply from Lucky247 Casino

Jun 22, 2018

Hi Per,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your banking experience caused some problems. It’s our aim to get customers their money as quickly as possible. We know this makes for a better customer experience. It’s quite often that the first cashout is the most difficult.

We are always thinking about ways to make this are more pain free process for the customer. We certainly don’t want people to get stressed or distrust our service.

We’d love to see you back on the site soon.

Team L247

Reply from Lucky247 Casino

Jun 22, 2018

Hi Carnen,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Reply from Lucky247 Casino

Jun 20, 2018

Hi Yvonne,

Thanks for your post. We do appreciate all feedback.

This is a matter that we can’t discuss on a public forum. Anything that we feel can be addressed on Trust Pilot we do so, as can be seen by all our previous responses.

A member of our support team will contact you directly through Trustpilot.

Thanks again for your comment.

Team L247

Reply from Lucky247 Casino

Jun 18, 2018

Hi Thomas,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Reply from Lucky247 Casino

May 28, 2018

Hi Elaine,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Reply from Lucky247 Casino

May 16, 2018

Hi Steve,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Reply from Lucky247 Casino

May 16, 2018

Hi Shantell,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your cashout experience caused some problems. It’s our aim to get customers their money as quickly as possible. We know this makes for a better customer experience. It’s quite often that the first cashout is the most difficult.

There are a huge amount of validation and verification requirements placed on Gambling Sites in the UK. In order to keep crime and money laundering out of gambling and protect vulnerable groups such as minors and problem gamblers, we need to ensure;

• People are who they say they are.
• People are over 18.
• People can afford to gamble.


We are always thinking about ways to make this are more pain free process for the customer. We certainly don’t want people to get stressed or distrust our service.

We’d love to see you back on the site soon. Pop over to chat and we will get you started with a treat.

Thanks,

Team L247

Reply from Lucky247 Casino

May 16, 2018

Hi Jack,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your cashout experience caused some problems. It’s our aim to get customers their money as quickly as possible. We know this makes for a better customer experience. It’s quite often that the first cashout is the most difficult.

There are a huge amount of validation and verification requirements placed on Gambling Sites in the UK. In order to keep crime and money laundering out of gambling and protect vulnerable groups such as minors and problem gamblers, we need to ensure;

• People are who they say they are.
• People are over 18.
• People can afford to gamble.


We are always thinking about ways to make this are more pain free process for the customer. We certainly don’t want people to get stressed or distrust our service.

We’d love to see you back on the site soon. Pop over to chat and we will get you started with a treat.

Thanks,

Team L247