This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more
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Company details
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Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.
Contact info
182-184 Campden Hill Road, W8 7AS, London, United Kingdom
- 020 7851 5407
- bet@fitzdares.com
- www.fitzdares.com
Hasn’t replied to negative reviews
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Terrible game play bonuses hard to get
Terrible game play bonuses hard to get. If you do withdraw even a small amount you can’t get bonuses after that. They should be reported to gaming commission
Had to go through a one hour phone call…
Had to go through a one hour phone call with this lot after losing 200 in a month, just got to my 60th birthday. Two bets and two winners later I was shown the door with restrictions
Actually a really great site and I’ve…
Actually a really great site and I’ve been on every one you can think of.
Having a mobile number to text customer service is top tier and super quick with replies. Really happy
Biggest scam site going customer…
Biggest scam site going customer service is very poor over 8hrs for a reply no fair play rules over 100 depsited 80 pence back from 100 biggest con site going avoid it at all cost
A fantastic hidden gem of a site pays…
A fantastic hidden gem of a site pays out quick often within the hour.
Emailed twice regarding account…
Emailed twice regarding account reopening ,just ignored so be careful if you run in to issue they won't be in a hurry to get back to you
Very good customer service
Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.
The games are slow
The games are slow, the profits are minimal and he only knows how to eat money.
Worst site I’ve played
Worst site I’ve played. Played casino slots and zero features. Any wins were minimal at best. My advice would be stay well clear of this thieving site.
I been play a lot deposit the money…
I been play a lot deposit the money been taking from my account straight away.i been sending all my documents to verify my account already.try to make the complaint no one responds.when i will receive my withdraw this it so annoying
Used to be ok but they got awful dont…
Used to be ok but they got awful dont do withdrawal in time and do to card dont own and not card deposited on.
This site is an absolue joke
This site is an absolue joke! How do i make a serious complaint about them? Maybe if we all come together and complain. Spent 200e in under 20 mins, got bonuses paid nothing in one and next to nothing for the others... im so sick and tired of these casinos getting away with this! Please i need your help. I tried to contact them also but noone is answering me on livechat. Disgrace
Poor advertisement of the cheltenham…
Poor advertisement of the cheltenham £20 free bet back if loses 13.20 first race.
It was advertised as soon as you log in. Then when you click it, it took me to the horse selection so I picked my horse and placed the bet.
The free bet wasn't issued so I contacted them and they're saying you had to opt in on a separate bonus page which isn't even on the homescreen.
99% of bookmakers don't make you select the offer on a separate page, especially when your advertisement automatically takes you to the race selection.
Very poor
Very good customer service
Very good customer service, easy to get hold of in phone and answer emails promptly. They don't seem to have android app any more which annoying for online bookmaker.
Good betting site and great customer…
Good betting site and great customer service 👍
Current rating is 1 star as I’m…
Current rating is 1 star as I’m awaiting my withdrawal. Once I get it I will update it accordingly.
I started playing around 2 weeks ago and made a big withdrawal a week ago. I was asked to send in documents which I sent, I was asked for more documents as the withdrawal was quite big but a week later and I’m awaiting confirmation if the documents were accepted.
So far the experience has been good and hopefully the issue is resolved within the next few days so I can get back to playing.
Shocking customer experience
This bookie has gone from being quite good to totally the opposite. Today I played live blackjack, I went to take a card and the dealer failed to give a card, I highlighted this straight away in the live chat, the dealer then bust but my hand showed as a loser. I took a screenshot and sent it to Fitzdares as I didn’t want to deal with the live bot and they came back saying they had reviewed the hand and it was a loser. I highlighted that this couldn’t be the case as I had sent a screen shot of me only having two cards so couldn’t bust. As usual they didn’t listen and really didn’t care. I am disgusted.
Very happy very fast withdrawal we've…
Very happy very fast withdrawal we've in minutes was in account.
terrible they blocked my account for a…
terrible they blocked my account for a loss of 150 even though I was ahead 252 very strange service. Avoid
If any problems they will help you 100%.
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