Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
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Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
2.8
Average
216 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
jack seems very helpful i like the site…
jack seems very helpful i like the site so far have tried a few but yours seem quite fast and easy to use
5 September 2018
Unprompted review
Spoke with Rachael today who was very…
Spoke with Rachael today who was very helpful, as are all the other agents I will spoken with.
Unfortunately there seems to be an issue with being able to deposit whilst a pending withdrawal is in place but they are looking into for me.
I love this site, great games and I have had some really decent wins. Withdrawas are always processed quickly too.
4 September 2018
Unprompted review
I love playing at lucky247 they are…
I love playing at lucky247 they are very fair and the chat staff goes above and beyond to ensure their players are happy. Thank you Jack!
2 September 2018
Unprompted review
Just take money and don't pay one pence
31 August 2018
Unprompted review
Good customer service from James
Good customer service from James, added a bonus via live chat as a gesture of goodwill even though the offer had expired
31 August 2018
Unprompted review
Great offers great games and good…
Great offers great games and good bonus’s
31 August 2018
Unprompted review
Rachael was a huge help.
Rachael was a huge help.. very pleasant to deal with!! Thanks mirandasalvidge
28 August 2018
Unprompted review
Poor game choice
Poor game choice. Almost impossible to win anything ( very lucky if you get your money back). Not processing withdraws over the weekends. Waist of money.
27 August 2018
Unprompted review
Reply from Lucky247 Casino
Hi Pawlick,
Thanks for your post. We do appreciate all feedback.
We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.
Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.
We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.
What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.
Feel free to pop onto chat and reference this review and we’ll see what we can do.
Thanks,
Team L247
Awesomeness
21 August 2018
Unprompted review
I did miss my start up Promo
I did miss my start up Promo, The bank I deal with, shut down for evening for upgrades or repairs. Having fun and Thank you...
19 August 2018
Unprompted review
It’s the best casino I played and it…
It’s the best casino I played and it has lots off game to play
17 August 2018
Unprompted review
Once You try it - You will love it!
Great system, games and bonuses! Fast support and vacuous banking.
16 August 2018
Unprompted review
Spoke to Rachael
Spoke to Rachael, fantastic quick response and resolution to my query
14 August 2018
Unprompted review
Really friendly team very helpful and I…
Really friendly team very helpful and I got my withdrawal in the time that was stated to me great site would 100%recommend to a friend.
13 August 2018
Unprompted review
Lots of old games
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you deposit and adding them to your account.
Better sites out there
11 August 2018
Unprompted review
Reply from Lucky247 Casino
Hi Paul,
Thanks for getting in touch, we really appreciate all feedback.
We’re sorry to hear that you haven’t enjoyed our site.
Our games are updated multiple times throughout the month and they are provided by Microgaming and Evolution Gaming, two of the most reputable providers in the industry and all games are audited regularly.
We cannot promise you a big win, but we our support team is available 24/7 to help any customers who feel they haven’t gotten value for their money.
We hope that helps and we’ll see you again on site soon!
Thanks,
Team L247
Very fast efficient and nice!!
Very fast efficient and nice!!! Great customer service!!
10 August 2018
Unprompted review
Very good representive quick very good
8 August 2018
Unprompted review
rachael so helpful.x
2 August 2018
Unprompted review
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