Luckinwish Reviews 

2,068
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 288 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with their orders, often not receiving items or experiencing long delays. Many found that products received did not match descriptions or images, with some items being faulty or of poor quality. People also consistently struggled with customer service, noting a lack of communication and no responses to emails regarding their concerns. Delivery services were often unreliable, and obtaining refunds proved difficult for many. However, some customers were satisfied with specific products, finding them effective and of good quality. Certain kitchen utensils were described as very sharp and useful, and other items like a phone/speaker stand or razors worked well and were surprisingly good.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, with many reporting that items ordered... See more

Product

Clients share negative opinions on product quality, frequently reporting that items are not as described or... See more

Response time

Reviewers express significant dissatisfaction with the company's response time, particularly regarding email... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that their orders never arrived... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting that refunds are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(2,068)

272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I received a cat toy

I received a cat toy. It was advertised as flying around. It doesn’t. It just lays on the ground waving its arms. I can’t get my money back.
I want a refund. I emailed but was told undeliverable.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

No star

No star, total rip off , I wish I would have read feedback first, you will not get what you think you are ordering

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Take payment but don’t send goods

Received an email to say goods had been delivered which they hadn’t!! No referral to which company actually delivered the items and no replies to my emails so in all absolutely appalling and possibly a scam yet again through Facebook !!! Be careful!!

4 December 2025
Unprompted review
Rated 1 out of 5 stars

i made a purchase 4th Dec

i made a purchase 4th Dec, money taken but no order confirmation, looked on here seen the reviews so know im never going to get the item, disputed the payment on my banking app 20 mins ago and ive been refunded already.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service no confirmation for delivery will not return my messages definitely a scam. DO NOT ORDER FROM THIS COMPANY BE WARNED

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Orderd an item on the 21 st November…

Orderd an item on the 21 st November still not received item or tracking number. Have emailed 3 times with no reply’s. I paid by a company does instalments they taking my money each time. Wish I had read the reviews on this company have orderd of other unknown companies never had this problem.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service!

Appalling customer service!! No reply to emails requesting not to post the order in the first place as I wanted it cancelled. Posted order that took weeks to arrive. Now struggling to get a refund as ignoring my emails! Please DO NOT order from here!!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

So far i cannot give an honest review

ORDER 5141096
So far i cannot give an honest review as i am still waiting for my sleep masks to arrive, but on reading the reviews on this Company have got to say i'm not very hopefull. I have found out now that there customer service is rubbish, i keep asking for a tracking or reference number, & they certainly seem not to want to give me one.
BEWARE OF THIS COMPANY

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Huge disappointment with Service

I still have not received my items. They are quick to take the money from your account but not respond to the four emails I have sent over the past month. Absolutely shocked at this so called online company. Its a disgrace that they feel they can take money from hard working people and have no correspondence with the customer. Luckin-4850052

1 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE.

No response from customer service,3 emails sent, no update on order,
ORDER luckin-4867146
DO NOT USE THIS SITE, there's a reason they have comments disabled on all social media ads

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered some cat toys from this company 4 weeks ago, the money was taken immediately. I have emailed several times to ask when I can expect to recieve the goods without reply. Today I received an email to say they had been delivered -God knows where because I havent got them! Like many others I think I have been scammed.

2 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look