Luckinwish Reviews 

2,066
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with their orders, often not receiving items or experiencing long delays. Many found that products received did not match descriptions or images, with some items being faulty or of poor quality. People also consistently struggled with customer service, noting a lack of communication and no responses to emails regarding their concerns. Delivery services were often unreliable, and obtaining refunds proved difficult for many. However, some customers were satisfied with specific products, finding them effective and of good quality. Certain kitchen utensils were described as very sharp and useful, and other items like a phone/speaker stand or razors worked well and were surprisingly good.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, with many reporting that items ordered... See more

Product

Clients share negative opinions on product quality, frequently reporting that items are not as described or... See more

Response time

Reviewers express significant dissatisfaction with the company's response time, particularly regarding email... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that their orders never arrived... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting that refunds are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(2,066)

270 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers!!!

Item was ordered on 7th December and has never arrived (31/12). Tried to contact them many times but zero response. SCAMMERS DO NOT BUY FROM THEM!!!!

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Actually pleasantly surprised

Actually pleasantly surprised at how nice the item was
I bought a phone /speaker stand and it works really well
Fast postage, I thought for the price it was going to be cheap and nasty , but it was bang on

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

After i hadnt heard anything after 2 weeks of placing my order and getting no reply from emails sent i looked a reviews and did then wonder if i would ever receive my item but a week later got a tracking email and item arrived today.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Ordered a hover ball for Christmas for my child which did not work. No means of communicating with them other than an email address that they won’t answer.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

This is company is a scam

This is company is a scam. They automate messages when you make a query where your item is. They must save their replies.

Scam scam scam scam don’t do it! I knew of this risk before committing so I put it to my credit card to claim it back.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not order goods from this site

Do not order goods from this site, a total waste of time and money. I bought 5 ultrasonic de-icer gizmos. Hoping that they would at least do half or what is claimed. Alas not. An expensive flashing LED. That’s it!!!!

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, billed for twice what I ordered. Asked for a refund of difference and no response.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order through an advert on…

Placed an order through an advert on TikTok which took me to the luckiwish website, received a confirmation email, never received my order, sent multiple emails to them with no response at all. Terrible, avoid at all costs

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Very very poor site,ordered something…

Very very poor site,ordered something for a Christmas present on the 9th Dec and did not get an order number,delivery date absolutely nothing. Emailed the company and heard nothing,luckily went through karna and got a full refund. Stay away from this company.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

Nothing but a scam. Goods ordered, next to no communication, request for a despatch or delivery date was met with a link to a 'customer service' dept with a completely different company name. Second request for info and I was directed to yet another differently named place. It was only now I decided to search for some reviews, and the overwhelming response was that the company never deliver. Thankfully I'd payed with PayPal so I raised a chargeback request which was completed within a couple of hours, so I suspect they've dealt with this bunch of sharks before.
This one star review is one star more than they deserve!

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered some car defrosters never arrived 5 weeks later still waiting
No reply to emails
Do not buy from this company of scammers
Gave one star as I couldn't give less but not even worth one star

16 November 2025
Unprompted review

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