overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
Company replied
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
199 reviews
Asks customers to review
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Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
Easy app
Pure convenience to use this app. Information was organized and easy to reach, no porblem
24 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
Good but expensive
I think it’s absolutely amazing it scans your face etc and tells what you need. But doesn’t tell you about eye creams… which is a must! Regarding the products they recommend are very expensive compared to what’s online. I’ve just saved half what they wanted me to spend.
23 January 2026
Reply from Lovi
Thank you so much for your feedback! ❤️ Please note that you can always change your price setting in the routine preferences; that way, you can get more expensive or cheaper options depending on what you prefer. We're updating the prices based on local e-commerce stores (Amazon, Mercado Libre, etc.), so they should be up to date. If you found online offers that are much better than what we offer in the app, we'd really appreciate if you could share the details with us at care@lovi.care so that we can potentially improve the pricing information for all of our users!
Thank you again,
Alexey & the Lovi team
some recommendations are good
some recommendations are good, some are basic, Iwouldn't say it's a bad app tho.
23 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We do not shy from recommending "basic" products, since those, in many cases, are a very good choice, especially from the "value for money" perspective. If you're interested, please try selecting a higher target price range for your program; that way, you'll get more luxurious brands and non-trivial formulations.
Thank you again!
Alexey and the Lovi team
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you!
Alexey and the Lovi team
It was a very good outcome of my review…
It was a very good outcome of my review thank u
20 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you!
Alexey and the Lovi team
Its was a good info on these app and…
Its was a good info on these app and also very genuine . Who can afford that subscription its was little price but it’s worth it..its help to choose right products for according to skin type
They are veryy quick reply back your questions …
21 January 2026
Unprompted review
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you, and our team is able to help!
Alexey and the Lovi team
Improved skin quality
The application is rly cool! It gives insights on skin and how to take care of it in the right way. I'm follow all the advice and saw the changes for the better only.
21 January 2026
Reply from Lovi
Thank you so much for sharing this! We're very happy to know the app works well for you ☺️
We'll do our best to make it even better!
Thank you again!
Alexey and the Lovi team
Awesome app
Under one month of using this app to scan my face and I bought the Korean skin care products that were recommended, I am getting a lot of compliments from my colleagues.
I stopped breaking out, my dark sports are fading gradually , my facial skin is glowing and looks brighter 🤗
20 January 2026
Reply from Lovi
Wow! That's incredible to know we worked so well for you! Thank you so much for sharing this. This means the world to us! ❤️
We'll do our best to make the app even better!
Thank you again!
Alexey and the Lovi team
convenience that is what is about this…
convenience that is what is about this app... it knows my skin better than me :D
19 January 2026
Unprompted review
Reply from Lovi
Thank you so much for your feedback ❤️❤️❤️
We're really happy the app works for you, and we promise to make it even better! :)
Thanks! Alexey
personalization spot on
they say to me and give me consultation it was right clear for me its amazing. I im interested really good service
17 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you!
Alexey and the Lovi team
Read the screen properly before you click on links in the app
The sign up process with Lovi is extremely confusing. I selected the USD19.99 and pressed continue and at automatically (in my mind) added an additional USD 39.99 AI subscription. The UX is NOT smooth and now I sit with no refund or reply from them except to say they've cancelled the subscription but I can still use it for a month. I don't want the USD39.99. It feels like I've been scammed into buying a product I didn't want.
I will update my review inlu when the refunds reflect in my accounts. As a result of this, it has cost me an additional USD7 in bank charges, which may not seem a lot to most people but with currency fluctuations, it is a lot here.
15 January 2026
Unprompted review
Reply from Lovi
Dear Sharon,
We're very sorry for the currency fluctuations you encountered. Unfortunately, there's no way to cover that from our side. We issued the highest possible amount allowed by the payment systems, which limit issuance to amounts originally credited to our accounts. We understand that's disappointing, but that's the most we can do.
To at least partially compensate you for that, we issued a 3-month promo code so you can use the app and take advantage of its features. It brings a lot of value to our users, and we hope it can bring it to you as well.
Please accept our apologies. We'll do our best to avoid such confusion in the future, and we're grateful to you for highlighting the issue.
Thank you,
Alexey
To acess their app first of all they…
To acess their app first of all they dont provide otp with several attempts, now every month they are deducting 80 dollar with zero service i encourage people not to give card information or even pay by apple pay they just deduct from your card be aware
15 January 2026
Unprompted review
Reply from Lovi
Dear Tina,
We can see that our emails with login codes were blocked by your email provider — this isn’t directly related to the app itself, but we’re really sorry if it affected your experience ❤️🩹
All payments have now been refunded!
Could you kindly confirm if you’ve received the confirmation emails? We’ve just sent them 🚀🚀🚀
With love,
Sofia from the Lovi Skincare Team
I thought I had cancelled my…
I thought I had cancelled my subscription but they booked off another 12 weeks. Support sorted this out and refunded my money within hours of me contacting them
13 January 2026
Unprompted review
Reply from Lovi
Thank you so much for sharing this! I'm really glad your team managed to help you :)
Thanks! Alexey
App with advices
I appreciate the advice given by the app. It helps me with my skincare decisions.
13 January 2026
Reply from Lovi
Hey!
Thank you SO MUCH for your warm feedback! ❤️❤️❤️
We're super-happy the app works well for you! I can promise you the product will get even better! Please contact us at care@lovi.care in case anything doesn't work quite as well as you'd expect, or if you need any help ☺️
Thank you again!
Alexey and the Lovi team
Support team is efficient and fast…
Support team is efficient and fast resolving issues
10 January 2026
Unprompted review
Reply from Lovi
Thank you so much! Happy to know our team helped you promptly ☺️
Alexey
Subscription
Edit: Lovi has taken care of the problem and transferred my money back. Thanks so much for resolving this!
__________________________________
This is one of the most frustrating subscription experiences I have ever had.
I accidentally subscribed via the Lovi website, but access to the subscription is only possible through the app. From the very beginning, I was unable to log into the app. I reported this issue immediately and repeatedly via email.
While I initially received generic troubleshooting advice, it never resolved the problem. Despite clearly requesting multiple times that my account be closed and my subscription canceled, nothing happened. I cannot cancel the subscription myself because this is only possible via the app — which I cannot access.
As a result, my subscription has been automatically renewed for months, and I have been charged 40€ per month for a service I have never been able to use.
What is especially concerning is that my recent emails are being completely ignored. Preventing customers from canceling by restricting access to the only cancellation method, combined with a lack of customer support, feels highly unprofessional and raises serious concerns about consumer fairness.
I have documented my requests in writing since October and expect Lovi to finally take responsibility:
– cancel my subscription immediately
– deactivate my account
– and refund the charges for a service that was never accessible
I strongly advise potential customers to be cautious.
14 October 2025
Unprompted review
Reply from Lovi
We are very happy to know that your problem was resolved! We're again very sorry for the confusion and frustration we caused. We'll do our best to avoid that in the future.
Thank you!
Alexey
This app has to many ads and you have…
This app has to many ads and you have to wait to long for a refill to just watch something
6 January 2026
Reply from Lovi
Hey! Thank you for providing this feedback! We'll try to reach out and see what's not working properly in your case. I'd really appreciate it if you could share that with our support team, so that we can figure out and prepare a fix for you!
Thank you,
Alexey & The Lovi Team
It great but it’s not for me
It great but it’s not for me. I have mentioned it to them why and I don’t want to write it again. Customer service is top notch. Reply back in a timely manner.
1 January 2026
Unprompted review
Reply from Lovi
Thank you so much for your feedback! We value your feedback and will try our best to make our app interesting to you at some point. Also, I'm happy to know our support team helped you!
Thank you again!
Alexey and the Lovi team
Sorry i’m not enough to write english…
Sorry i’m not enough to write english BUT i really hope this app to be famous
Because it's hard to find a place like this these days that genuinely wants to help people with skin problems. If you've lost faith and are suffering from skin problems, trust Lovi one last time.🩷
2 January 2026
Unprompted review
Reply from Lovi
Thank you SO MUCH for your warm feedback! This means the world to us ❤️❤️❤️
We're super-happy our app works well for you! We put a lot of effort into developing it, and it's so great to know it works :) I can also promise it'll get even better! :)
Thank you again!
Alexey and the Lovi team
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