overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
Company replied
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I did face scan which yielded the exact…
I did face scan which yielded the exact results. I am also satisfied with the product recommendation I’m getting in order to clear my skin
7 February 2026
Reply from Lovi
Hi,
Thanks so much for taking the time to leave this, we’re really happy to hear the analysis felt spot-on and that the suggestions you’re getting are supporting your skin goals. That’s exactly what we’re aiming for!
If there’s anything you’d like us to fine-tune or improve, we are a message away at care@lovi.care 💜
Margarita and the Lóvi Team
Scam I was made to feel I would be…
Scam I was made to feel I would be receiving skin care products not products that they would suggest I buy. Then there was some sort of upgrade through all these questions very confusing . Just trying to get your money .
5 February 2026
Unprompted review
Reply from Lovi
Hi Stacey,
We’re really sorry this didn’t land the way it should have. We can see how the experience felt confusing.
Lóvi is meant to help with personalized skincare guidance and product recommendations, but we understand that what you expected wasn’t what you received, and we never want you to feel misled.
We’re ready to issue your refund right away. Just let us know the best email to reach you, or send it to care@lovi.care, and we’ll handle it promptly.
We hope you can give us the chance to make this right! 💜
Margarita and the Lóvi Team
Money not free
2 February 2026
Reply from Lovi
Hey! Sorry to hear you didn't like our initial offer. We'll get in touch with you to see if we can find a better option for you :)
Thank you,
Alexey & the Lovi Team
I bough it but when I downloaded the…
I bough it but when I downloaded the app is asking me to purchase the subscription again
4 February 2026
Reply from Lovi
Hey! Sorry for that! This might happen when, for example, you used a different e-mail when making a purchase on our website. We'll reach out to you and fix your subscription situation, as well as provide a refund if necessary. Thank you!
Alexey and the Lovi Team
Reply from Lovi
Hey!
We're sorry you didn't like the product. If you didn't find it a good fit, we'd be happy to issue a refund. Please let us know which subscription you have, and we'll check whether we can help in your case. Unfortunately, I was unable to identify a subscription associated with your e-mail in our system.
We'd also appreciate it a lot if you could share what it is that you didn't like about the product, that would help us make it better for everyone!
Thank you,
Alexey
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy we did a good job for you :) Please reach out to us at care@lovi.care if there's anything else we can do for you!
Alexey and the Lovi team
Great service
Great service, i like how diverse the questions are to know and understand your skin before giving any recommendations.
30 January 2026
Unprompted review
Reply from Lovi
Hi Lizzy,
This is really nice to read, thanks so much for highlighting the details! We put a lot of our experience into those questions, and hearing that you noticed the variety tells us we’re on the right track! 💜️
Thanks for taking a moment to share your feedback, it genuinely means a lot to us!
Warm regards,
Margarita and the Lóvi Team.
Good approach
AI scans everything and gives personalization solution on how to take care of skin
30 January 2026
Reply from Lovi
Hi Victor,
Thank you for taking a moment to leave us a review. Our team puts a lot of care into ensuring the app is genuinely helpful, so knowing you're delighted means a lot to us!
If you ever need help or want to share ideas on how we can make things even better, we're always on hand at care@lovi.care 💜️
Margarita and the Lóvi Team.
Reply from Lovi
Hi,
Love seeing this, thanks so much for sharing! It’s always great to know we’re on the right track!
If you ever need us, we’re just an email away at care@lovi.care 💜️
Margarita and the Lóvi Team.
well, interesting idea imo
AI guided skin routine?..hmm, idk.
but for sure convenience is there
28 January 2026
Reply from Lovi
Dear Jack,
Thanks so much for sharing! We're glad you found our app convenient, and we hope it'll bring a lot of value to you as well ☺️
If you ever need assistance or have questions, we're right here at care@lovi.care 💜️
Alexey and the Lovi Team
The idea and concept is very good
The idea and concept is very good, however the app itself needs to be reviewed and corrected. Has a lot of bugs and sometimes closes itself or updates the page during loading and does not show any result.
26 January 2026
Reply from Lovi
Hi,
We really appreciate you calling out both the idea behind the app and the issues you ran into!
What you’re describing isn’t something we want anyone to experience, and it’s important for us to understand exactly where things broke down. We’d love to learn a bit more details to investigate and fix them internally.
Our management team will reach out to you today to follow up directly, look into what happened, and make sure this gets the attention it deserves 💜️
Margarita and the Lovi Team.
I have emailed 4 times asking for my…
I have emailed 4 times asking for my subscription to be cancelled and refunded as per their instructions and have not even heard back. I very much suspect this company is a scam and should be avoided completely. I have a large Instagram following that will be hearing about this awful experience.
22 January 2026
Unprompted review
Reply from Lovi
We're really sorry to hear about this experience — that's absolutely not the standard we aim for.
To resolve this as quickly as possible, we requested your details via Trustpilot, but unfortunately, we didn't receive any identifying information. We also searched our app and subscription systems and couldn't find an account or any recent support requests matching your message, so at the moment we're unable to locate your case or help you directly.
If you still need assistance, please email us at care@lovi.care with the email you used to sign up (or any receipt/subscription confirmation), and we'll personally investigate and resolve it as soon as possible.
Thank you,
Alexey and the Lovi Team 💜️
This app has a nice guidance
I didn’t expect this app to be so effective. Its advice on how to use retinol. I used it in the morning, but it turned out that I had to use only in the evening.
27 January 2026
Reply from Lovi
Dear Lucas,
Thanks so much for sharing your experience, it genuinely made our day! We're glad the recommendations and advice felt on point and that the app has been useful for you ☺️
If you ever need assistance or have questions, we're right here at care@lovi.care 💜️
Alexey and the Lovi Team
I didn’t realize you need to pay a…
I didn’t realize you need to pay a subscription without even know if the app will work for you
24 January 2026
Reply from Lovi
Hi,
We totally get why that can feel uncomfortable, but we would like to restore your trust!
There is a way to explore how the app works and see what it offers before deciding whether it’s right for you, and we’d be happy to show you exactly how.
If you’re open to it, please share the email you signed up with at care@lovi.care. We’ll reach out personally to walk you through the app or will refund any charges if they have been processed 💜️
Margarita and the Lovi Team.
An amazing and help full app
An amazing and help full app, excellent recommendations and I hope when I get my skincare routine, the results are as good as prometed. ✨
26 January 2026
Reply from Lovi
Hi Jarlein,
Thanks so much for sharing your experience, it genuinely made our day! We’re glad the recommendations felt on point and that the app has been useful for you.
If you ever need assistance or have questions, we’re right here at care@lovi.care 💜️
Margarita and the Lovi Team.
Amazing this app helped me a lot⭐️⭐️⭐️⭐️⭐️
25 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
I shopped before love it but this time…
I shopped before love it but this time delivery was very late
24 January 2026
Reply from Lovi
We're very sorry for that! We're doing our best to offer the best possible options for purchasing the recommended products. Unfortunately, some deliveries still might be late. If that happens again, please let us know at care@lovi.care so we can keep an eye on potentially problematic offers.
Thank you!
Alexey
I like how detailed the app is and the variety of product choices
I like how detailed the app is and the multiple option suggestions, helps us choose from a variety of choices, i don’t feel limited. I’m looking forward to the results of the routine the app has suggested for me.
25 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you so far! Please let us know at care@lovi.care how the program will perform for you :)
Alexey and the Lovi team
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
Easy app
Pure convenience to use this app. Information was organized and easy to reach, no porblem
24 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
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