Lottoland Reviews 

5,981
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be problematic, with some reporting issues where deposits were taken but not credited, or accounts were closed after winning. Reviewers also frequently encountered unhelpful and unresponsive customer service, experiencing long delays in email replies and difficulty getting direct answers to their queries. A significant number of people reported not receiving their withdrawals, facing considerable delays, or having their winnings withheld, often due to complex verification processes or account closures. Conversely, a small portion of people experienced quick withdrawals and found customer service helpful. Some reviewers also appreciated the website's stable games.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers reporting significant... See more

Website

Users describe negative interactions with the website, with many reviewers calling it unreliable and advising... See more

Customer service

People report negative experiences with customer service, often describing it as useless, slow, and... See more

Response time

Customers had negative experiences with response times, frequently reporting slow verification processes,... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that the company makes it difficult... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more

Company replied

Rated 2 out of 5 stars

Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more

Company replied

Rated 3 out of 5 stars

My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more

Company replied

Rated 3 out of 5 stars

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more

Company replied


Company details

  1. Lottery Vendor
  2. Online Casino or Bookmaker

Information provided by various external sources

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Contact info

2.2

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(5,981)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m not a big gambler

I’m not a big gambler, so I appreciate that Lottoland makes it easy to just play casually without spending too much. I can jump in, place a small lottery bet or try a couple spins on a slot, and I’m done. There’s no pressure and the minimum amounts are super low. The site is simple enough that even someone who doesn’t usually gamble can figure it out. It’s honestly perfect for people who just want something fun to do here and there.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely poor website

Absolutely poor website. I’ve played all the big gambling websites and all the other ones and this one is by far the worse. They say they are a legit gambling site but I can’t see how. Very rarely get a bonus on any game and when you do the most you get is a couple of quid nowt worth cashing out on and then in next breathe it’s gone! I’d stay well away!

27 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Brandon, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 1 out of 5 stars

Shitty company

Shitty company! If you place an acca bet, the matches stay in the betslip after the bet is placed. You make a new bet, accept it, and suddenly you see that the matches from the previous bet are on the new coupon. Some serious crap!

26 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi bolo sregwah, thanks for your review. I’m sorry to hear the betting experience didn’t meet your expectations. While our games and betting features are designed and tested by certified providers, I appreciate your feedback. If you contact our support, we’ll be happy to look into your concerns and provide guidance on using the site.

Rated 1 out of 5 stars

Do not waste your money...

Do not waste your money.... you have very little chance of getting a feature free spins win etc, bit of a joke really just take take take and no return certainly I am no where near rtp on any of the slots I have played.and I am 100s in on each.. not tens but multiple hundreds without even a feature or free spins. I think they need investigated for sure absolute joke... I play on other sites so know how they should play/ work...

24 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi r valvona, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 1 out of 5 stars

Be with this sites for years and now…

Be with this sites for years and now there talking the mick with my withdrawal be told to wait

22 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Courtney, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. I see you spoke with Heryc on the 22/12/2025. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 5 out of 5 stars

I’m not a hardcore bettor

I’m not a hardcore bettor, but I tried Lottoland’s sportsbook recently and was genuinely surprised by how smooth everything felt. The odds were competitive, especially on some of the outright bets, and the range of sports covered was bigger than expected. Placing bets on the mobile app felt quick and intuitive, and checking results or cashing out was always simple. For someone who likes to switch between lotteries, casino games, and sports betting without juggling multiple accounts, having everything in one place is super convenient. I came into it with low expectations since Lottoland is known mainly for lotteries, but the sports section genuinely exceeded what I thought it would be.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Total shock what a scam

What a crap site, im sorry but this scam needs to be removed from everywhere so after my first review they replied to it asked me to connect them privately I have been told they will look in to it haha yeah right made e deposits after that the last deposit I won £0.15 wth this is just unbelievable

21 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Jaras, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 5 out of 5 stars

Deposited £20

Deposited £20, took advantage of the free spins and made a profit.

It does take about 20 hours for withdrawal to be paid but it's genuine.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

You won't win with them if you've ever…

You won't win with them if you've ever managed to do it even once. In every slot game, the spins are simply empty; you won't win anything there. They'll take it down to zero.

21 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Marcin, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 1 out of 5 stars

Closed my account for no reason,

Closed my account for no reason,
Tried contacting them 3 times as I had £250 in my account,
They got back to my after 10 days and said they need some bits to verify my account,
Sent this off, and not heard nothing back again after 5 days!
Still waiting! Terrible company!
I will be taking this further as they have stolen my money.

23 November 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Lindsey, thanks for your honest review. I’m sorry to hear that our support was slow or unhelpful. That’s not the standard we aim for. I have reached out to you via email. If theres anything we can do in the meantime please reach out again by Live Chat and we can review this further for you.

Rated 5 out of 5 stars

Handsdown the most legit fairest Casino out there!! Been playing for many years online, so my words is my word

Lottoland is one of my favourite casinos to play at
I generally believe it’s one of the fairest casinos I’ve ever played at and I played a lot of casinos over the years

I wish it had my favourite game, which is thunderstruck
And I’d like to see them have the jackpot King jackpots added to the collection!!

I’d also like if it could have fast withdrawal

But the gameplay win ratio, etc even customer support

Even with the things I mentioned I like to see added to the casino iE

Thunderstruck ( slot game )
Fast withdrawal
Jackpot king ( jackpots )

I still give the site 10/10

The last agent I give a massive
10/10 for there services was extremely helpful

16 December 2025
Unprompted review
Rated 1 out of 5 stars

The site is getting worse and worse and…

The site is getting worse and worse and a lot more greedy !

You used to get 5 Friday that wasn't just 10 free spins but you would get multiple scratch cards and free spins .

The daily free wheel has gone .

The daily lottery you could do is gone .

It's very clear it doesn't want it's customers to stay so I will be closing my account

16 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Chris, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 3 out of 5 stars

i hit a big win withdrew £500 at about…

i hit a big win withdrew £500 at about 15:50 14/12/25 a bit worried as these reviews seem a bit dodgy will let you guys know if i receive

14 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Thank you for your feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Rated 5 out of 5 stars

I won 1600 I was paid exactly on time…

I won 1600 I was paid exactly on time very fair playing site without the big win no problem recommended

8 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Janet!

Thank you for your review.

We hope you enjoy your winnings!

Let us know if there is anything else we can assist you with.

The Lottoland team.

Rated 1 out of 5 stars

Please read reviews this is a scam site

12 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi David, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out by Live Chat and I’ll help you raise a review of your recent sessions.

Rated 1 out of 5 stars

Avoid - takes deposits without crediting account

Definitely avoid Lottoland. Things were fine at the beginning but eventually when I made deposits they were taking the money but not crediting my account. This happened multiple times in succession where the money had been debited but there was no record of it in my account's transaction history.

I emailed them numerous times but have received no response whatsoever. It's now been 3 months since my last email. Phone number doesn't work and live chat never goes through to a real person.

Will be doing chargebacks and closing my account.

10 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Connor, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 5 out of 5 stars

I’ve been on this site a while and play…

I’ve been on this site a while and play on and off and only deposit £5! Can say I’ve never won big until today and have withdrawn £200 off £5! Very shocked indeed! The only downside is you can’t see the progression of the withdrawal! Just waiting for money to be transferred and will come back with an update! Happy with a good win today. I do like this site

9 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Samantha, We are glad to hear that you are enjoying our site! Regarding your withdrawal, I see you spoke with my colleague Krisztian on 11/12/2025. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible if any issues occur.

Rated 1 out of 5 stars

Don’t waste your money this site is…

Don’t waste your money this site is abissmal. I regularly play Big Piggy Bank on lots of sites. No bonus on this site playing £20 at 10p per game, something seriously isn’t right. All they will say is the usual bullshit so a waste of time even commenting to them. Stay away from this robbing site

6 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Bernadette, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out by Live Chat and I’ll help you raise a review of your recent sessions.

Rated 1 out of 5 stars

Total scam...became verified

Total scam...became verified. Then when I withdrew 50 quid after losing loads they demand copies of everything they already had..for 50 quid! 10 days later still unresolved. Many better sites that don't fob you. Unibet, sky Vegas, Grosvenor are all amazing and fair sites. Avoid lottoland at all costs.

4 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hello,
Apologies to hear of your experience and feedback.

As this is a public domain we are unable to discuss account related queries, however, please feel free to contact our Customer Support Team through email at support@lottoland.co.uk or via Live Chat for an immediate response and one of our agents will only be to happy to assist you.

Liam- Lottoland Representative

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