Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more
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Review summary
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Well from an excellent speedy delivery to the perfect packaging to the quality of my necklace was totally super! I shall definitely be buying something else.
The website is organized well, checkout was flawless and shipping was super fast. I'm extremely happy with my bracelets and necklace, I'll be back for more!
A very lovely necklace, bracelet and a ring. Bought these at 3 for the price of 2. Great buy and excellent delivery. less than a week after my order. Will highly recommend them.
4.7
Excellent
1K reviews
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Replied to 95% of negative reviews
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I never get the product I think…
I never get the product I think somebody stole it from my mailbox
24 May 2026
Unprompted review
Reply from LOST GEN CLUB
Hi Alex,
Thank you for reaching out, and we’re really sorry to hear about this situation. We understand how frustrating it must be to believe your package may have been stolen.
We also want to clarify that we haven’t been able to locate any order under the name shown on this review. To help you properly, please contact us directly with your order number or the email used at checkout so we can look into this for you.
If your tracking shows the package as delivered but you haven’t received it, we can also help investigate this with the carrier and explore possible solutions, such as a reshipment if eligible.
Please message us so we can assist you further and resolve this as quickly as possible.
Kind regards,
Lost Gen Club Customer Support.
Great customer service
Great customer service! Ordered quite a few things from them over the past couple months and was only unhappy with one item, but this was a personal style decision. Returns can be slightly complicated. Overall happy with the quality.
7 May 2026
Unprompted review
Reply from LOST GEN CLUB
Hi Diangelo,
Thank you for taking the time to share your feedback. We really appreciate your honesty.
We’re glad to hear that you liked two of the three items you received, though we’re sorry the overall experience, especially regarding the return process and shipping time, was frustrating for you.
We understand that international returns can feel inconvenient. Our return process and return center information are outlined in our return policy on the website, but we completely understand your feedback regarding shipping labels and return shipping logistics. Comments like yours genuinely help us identify areas where we can improve the customer experience.
We also weren’t able to locate an order under the name shown on this review, so please feel free to message us directly with your order number or the email used at checkout. We’d be happy to check the shipment issue further and see if we can provide any other possible options or resolutions for you.
Thank you again for sharing your experience with us.
Kind regards,
Lost Gen Club Customer Support.
Very cheap and not as advertised!!
Very cheap and not as advertised!!! Disappointed and returning the 2 necklaces i bought.
Best regards,
Shawn
22 May 2026
Unprompted review
Reply from LOST GEN CLUB
Hi Shawn,
Thank you for taking the time to share your feedback, and we’re really sorry to hear that the necklaces didn’t meet your expectations.
We understand how disappointing it must feel when a product doesn’t match what you had in mind, especially when you were excited about your order. We always aim to represent our products as accurately as possible on our website through clear photos and descriptions, so it’s concerning to hear your experience was different.
We’ve also noted that you’re returning the items, and once they arrive and are processed, our team will handle the return according to our policy.
If you need any help with the return process or would like us to look into anything further for you, please feel free to contact us directly with your order details so we can assist you right away.
We really appreciate your feedback, as it helps us continue improving both our products and customer experience.
Kind regards,
Lost Gen Club Customer Support
Great product
Well made product, with a nice pouch for storage. Would happily buy again.
21 May 2026
Unprompted review
Great chain at a great price
Great chain at a great price! Will be ordering more.
29 April 2026
Unprompted review
Nusa Bracelet
My bracelet came in a decent amount of time and it’s exactly as it was pictured online. It fits just right, I love it a lot. I will definitely order again in the future!
18 May 2026
Unprompted review
Great quality
Great quality, very solid and aesthetic jewelry. Will definitely be buying from again.
15 May 2026
Unprompted review
I love the quality!
18 May 2026
Unprompted review
Good Quality Products for a Good price
15 May 2026
Unprompted review
Incredible product and fast shipping!
13 May 2026
Unprompted review
I love my new necklaces
I love my new necklaces, they fit perfectly and look so great!! I am so happy with Lost Gen Club, delivered fast and I would definitely recommend to anyone.
16 May 2026
Unprompted review
Loved the necklace I bought
Loved the necklace I bought. Wasn’t sure if it was masculine enough or fit my persona, but it did both.
14 May 2026
Unprompted review
The website made it easy to find what I…
The website made it easy to find what I was looking for. I also received the necklace quicker than I expected. I really like the quality of the necklace. Thanks!
16 May 2026
Unprompted review
Everything I ordered came beautifully…
Everything I ordered came beautifully packed and each peace seems to have quality, very well made. Satisfied and I recommend it.
1 May 2026
Unprompted review
Items are really nice and very well…
Items are really nice and very well made. The only issue was the delivery time. However, they’ve arrived and look amazing so far. Let’s see how they go during the time.
16 May 2026
Unprompted review
Nice brand
Nice brand, it's been few month with the goods and still they look mint.
15 May 2026
Unprompted review
I am beyond disappointed with my…
I am beyond disappointed with my experience purchasing jewelry from Lost Gen Club.
I was genuinely excited to order from this company after seeing their products advertised all over Instagram. The jewelry looked beautiful online, and based on the price point and marketing, I expected quality gold-plated pieces. Unfortunately, what I received was the complete opposite.
I ordered three necklaces and two bracelets, and the moment I opened the package, I was immediately disappointed. Every single piece varied in color, and only one pendant was even remotely acceptable. The chains and bracelets did not look gold-plated at all. Instead, they looked brassy, tarnished, cheap, and honestly like costume jewelry you would buy for a fraction of the price.
I contacted customer service hoping they would make things right. After days of back-and-forth communication, they first attempted to offer me a partial refund of around $87, then later changed it to only $50 after I had already agreed. To be clear, I never wanted a discount in the first place. I simply wanted the quality jewelry they advertise on social media and what I believed I was paying for.
Eventually, I decided it was best to just request a full refund and part ways with the company entirely. That’s when things became even more frustrating. They require customers to pay return shipping WITH tracking to Spain — despite the package originally arriving labeled from Hong Kong. The cost to return these items from Florida to Spain is nearly $50.
So let’s be honest about what this means: this company sends out low-quality jewelry that looks tarnished and cheap, and if you want your money back, you’re forced to spend almost half the purchase price just to return it.
At this point, I feel like I wasted more time, money, and energy trying to resolve this issue than the jewelry was ever worth. The entire experience has been exhausting and incredibly disappointing.
Please save your money and shop elsewhere. The products do not match the advertising, the quality is unacceptable for the price, and the return process feels designed to discourage customers from getting refunds.
14 May 2026
Unprompted review
Reply from LOST GEN CLUB
Hi Christie,
Thank you for taking the time to share your experience, and we’re really sorry to hear how disappointed you’ve been. We understand how frustrating it must feel when the items don’t meet your expectations, especially after being excited about your order.
We’ve checked our records and can confirm that your order has already been fully refunded as a gesture of goodwill. We hope this helps bring some closure to the situation, even though we’re sorry things didn’t work out as expected.
Just to clarify, our return policy is clearly stated on our website, including all return conditions and the process. We also aim to be transparent on each product page, with photos and descriptions showing the design and finish as accurately as possible. When you first reached out to us, our support team was in contact with you and did their best to assist and work through the issue with you until it was resolved.
We really appreciate you sharing your feedback - it genuinely helps us reflect and improve both our products and customer experience moving forward.
If there’s anything else you need, we’re here to help.
Kind regards,
Lost Gen Club Customer Support.
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