i find the brand & quality of clothing very good, even though my last order was delivered to the wrong address, Lorenzo are willing to give me a full refund to resolve this matter. i like the clothes... See more
Company replied
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Review summary
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Originally I mistaking put the wrong postcode details leading to my item being sent back to Lorenzo. The people of Lorenzo email me at 10.31 am on 30th of Dec to ask for my correct address and no lie... See more
Company replied
I’ve been buying from Lorenzo for years now. Im constantly on the website every week searching for something new to buy or to save in my basket for later. Premium products as always, fittings are perf... See more
Company replied
Really good quality trainers for the price really happy, delivery came very quick all smooth. Should get a patent on those shoe laces, can keep them chunky or can tighten to make them thinner and bett... See more
Company replied
Company details
- Men's Clothing Store
- Clothing Store
- Jeans Shop
- Men's Tailor
- Outdoor Clothing and Equipment Shop
- Outerwear Store
Written by the company
Lorenzo is a luxury clothing brand based in the UK.
Contact info
United Kingdom
- lorenzoveratti.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lorenzo
Thank you for the positive feedback it is greatly appreciated!
Reply from Lorenzo
We're happy to hear that you had a positive experience with our fast delivery and returns. Thank you for your feedback!
It arrived really really late bad…
It arrived really really late bad quality and not the right size and to return it or get a new you have to pay 40 dollars bunch if scammers
25 February 2026
Reply from Lorenzo
Hi Askander,
Thank you for your review. We are sorry to hear about your concern regarding the cost of returning the product. We understand that the amount may feel quite high. As stated on our website, we do not offer free returns. Since this is an international order, duties and taxes may also apply when returning the item. We understand that the size you received may not be the best fit. If you prefer an exchange, we would be happy to send the replacement item to you without any additional shipping charge. For future orders, we recommend reviewing the store’s return and exchange policy before placing an international order. This can help avoid any unexpected costs in the event that a return is needed. Our team also reached out to you via email regarding this matter just incase you have additional questions. Feel free to respond and they will get back to you right away.
Bought these jeans for My Son is not…
Bought these jeans for My Son is not one that takes pictures but in the picture they look really nice on
23 February 2026
Reply from Lorenzo
We're happy to hear that the jeans look nice on your son! Thank you for taking the time to share this positive feedback with us; we appreciate it.
Reply from Lorenzo
Hi Jose,
Thank you so much for your lovely feedback. We are delighted to hear that you love the design and that the fit was true to size. That is exactly what we aim for, both in style and comfort. We truly appreciate your support and hope you continue enjoying your Inferno Jean - Black Stone. Cheers!
The quality is not good
23 February 2026
Reply from Lorenzo
Hi Elisha,
Thank you for your review. We are truly sorry to hear that you were not satisfied with the quality of the items. We have checked our records and were unable to find any previous message from you regarding this concern. We would have been more than happy to assist you right away. If you would like to return the items, you can easily initiate the process through our return portal on the website, where you can generate a return label. We would also appreciate it if you could share more details about what you did not like, as your feedback helps us improve. Our sincere apologies for the inconvenience, and we look forward to resolving this for you.
Very quick shipping and the quality of…
Very quick shipping and the quality of the jeans are amazing! Would recommended.
18 February 2026
Reply from Lorenzo
Hi Michelle,
Thank you so much for your lovely review. We are thrilled to hear that your order arrived quickly and that you are impressed with the quality of our Oasis 2.0 Jean - Light Grey. That truly means a lot to us. Thank you as well for the recommendation. We really appreciate your support. Cheers!
Reply from Lorenzo
We're so happy you like it! Thank you for your positive feedback; we appreciate it a lot.
Reply from Lorenzo
Hello,
Thanks for reaching out, our team will get back to you soon regarding the following request:
Subject:
Track Order
Message:
#322233
The Lorenzo Customer Service team
The Lorenzo Customer Service team
10/10 rlly love that i got some fine…
10/10 rlly love that i got some fine shi with that fit
11 February 2026
Reply from Lorenzo
We're happy to hear that you had such a fantastic experience with your fit! Thank you for sharing your positive feedback; it means a lot to us.
Very happy with my purchase
12 February 2026
Reply from Lorenzo
Hi Damien,
We’re so happy to hear that you’re pleased with your purchase! If there’s anything we could improve to earn a 5-star review next time, we’d truly love to hear your thoughts. Thank you again for your kind feedback and support, we really appreciate it.
Great products and swift service
17 February 2026
Reply from Lorenzo
We're happy to hear that you had a great experience with our products and service. Thank you for your positive feedback!
Reply from Lorenzo
We're glad you find the updates and tracking helpful! Thank you for sharing your positive experience with us; we appreciate it.
Reply from Lorenzo
We're happy to hear that you received your product quickly! Thank you for your positive feedback; we appreciate it.
Not suitable
16 February 2026
Reply from Lorenzo
Hi David,
Thank you for taking the time to share your review. We’re truly sorry to hear that the products you purchased did not meet your expectations. We’d really appreciate it if you could let us know which specific item in your order you’re referring to. Your feedback means a lot to us, and understanding the details will help us improve our products and overall experience. If you’re happy to share more, please feel free to email us at support@lorenzoveratti.com. We genuinely value every review we receive and use them to guide future improvements. You can initiate a return through our portal if you like to return the order for an exchange or refund.
The jeans fit really nice and look amazing
16 February 2026
Reply from Lorenzo
We're happy to hear that our jeans fit nicely and you find them amazing. Thank you for your positive feedback; it means a lot to us.
Reply from Lorenzo
We're glad you enjoyed our service and appreciate your positive feedback! Thank you for sharing your experience with us.
It was my first trying y’all product
It was my first trying y’all product, but I can assure y’all this far, it is beyond my expectations, the quality and the style is out of this world 💖💖💖💖💖💖
16 February 2026
Reply from Lorenzo
We're happy to hear that your first experience with our product exceeded your expectations! We truly appreciate your positive feedback regarding the quality and style. Thank you!
Clothings really comfy
Clothings really comfy, got mine on sale for a good price, fits well as well and it came incredibly fast, the only thing i would change personally is the shape of the hood but i think that’s a personal preference but apart from that it’s an excellent design, fit and comfort and i will be buying again, this brand caught my eyes and i’ve been wanting more clothes from here for a while.
21 February 2026
Unprompted review
Reply from Lorenzo
Hi Trustpilot,
This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.
Thank you for your patience!
Reply from Lorenzo
We're happy to hear that you are pleased with the fit of the jeans and the delivery service. Thank you for your positive feedback!
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