Trailberg Reviews 3,067

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like clothing and tracksuits are well-made, comfortable, and stylish. Many consumers also highlight the excellent service, describing it as brilliant and efficient, with quick responses and helpful support. The delivery service is frequently commended for its speed and punctuality, with many orders arriving on time or even earlier than expected. However, some customers also noted issues with their orders, including instances where items were out of stock after purchase, leading to delays or the need for replacements. A few people experienced problems with product durability, such as logos peeling off after washing or issues with jacket zips and inconsistent padding. There were also occasional complaints about delivery, with some orders being significantly delayed or not arriving as tracked, and a small number of people received items that did not match the color or description ordered online.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the excellent quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the quality of items,... See more

Delivery service

Customers generally had positive experiences with delivery service, frequently praising its speed and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering from... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and top-notch service,... See more

Based on these reviews

Rated 5 out of 5 stars

TRAILBERG ARE A BRILLIANT Company to buy from . There styles and designs are beautiful, my Son who bought nearly £500 worth of clothes is extremely happy . The Customer Service is at the top the be... See more

Company replied

Rated 5 out of 5 stars

Purchased items for my teenager. Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model). Website is easy t... See more

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Rated 5 out of 5 stars

Every item of Trailberg clothing we have received has been such high quality. Not only does it look good, it feels good, every tracksuit we have bought is so comfortable. Customer service is amazing a... See more

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Rated 5 out of 5 stars

Amazing, I washed my partners trailberg tracksuit in washing machine on 30 degree wash.. as stated. The logo had come off.. I used 0 heat or anything. I emailed trailberg… which was absolutely amazing... See more

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Rated 5 out of 5 stars

Couldn’t fault Trailberg customer services after I had an issue with a coat I purchased. Was offered a replacement at no extra cost as the one I was returning was out of stock. Prompt replies when ask... See more

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Rated 5 out of 5 stars

Amazing customer service. The item we originally ordered was out of stock when being packed, great comms and a smooth replacement meant my son still had his birthday gifts on time. Very pleased and lo... See more

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Rated 2 out of 5 stars

DPD haven’t tried to deliver this parcel, not Trailberg fault but now it’s gone back to sender. No slip no ring door notification but DPD said can’t deliver due to unforeseen circumstances. Really... See more

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Rated 5 out of 5 stars

I brought my son 2 tracksuits for Xmas. Unfortunately they did not fit so I sent back and asked for larger size, they were sold out of the larger size so as a good gesture they told me to pick other i... See more

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Rated 5 out of 5 stars

I ordered the items I wanted, unfortunately, they ran out of the size I wanted. This caused a delay in my items being sent out, however, the support team emailed me quickly and allowed me to pick anot... See more

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Rated 5 out of 5 stars

Brilliant service as always. Quality clothing and fit. Had an issue with one item which was returned and replaced with an alternative item at no extra cost. Will definitely recommend trailberg to all... See more

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Rated 5 out of 5 stars

Really impressed. Coat had an issue with a zip. Emailed customer services and spoke to Shane who sent details to return faulty jacket and a replacement was sent out swiftly after the return was proces... See more

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Rated 5 out of 5 stars

Easy to order. Good quality product. I had to return 1 item which was a simple process, was too small. Products were all well packaged very professional looking bags with the items rather than a ta... See more

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Rated 5 out of 5 stars

Amazing as always with Trailberg. I’m forever ordering for my sons! Love the points/rewards element that really makes a difference for discount. If I do ever need to exchange sizes the process... See more

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Rated 5 out of 5 stars

The website was easy to follow and I received a discount code for first time purchase. I was able to track my delivery and it also arrived a day early. The coat is great quality, well worth the price... See more

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Rated 5 out of 5 stars

Quality clothes, 5⭐️ service, prompt delivery and easy returns, also the way the clothes come packaged is very smart, it’s the little things that make you go back and buy again, faultless 👌🏻

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Rated 5 out of 5 stars

I used the items for an extended run , with zero issues in their design and feel . Designed and manufactured to a standard hoped for but not expected. And i looked half decent too .

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Rated 3 out of 5 stars

The delivery was supposed to be 1 working day, ordered on a Wednesday it was not even dispatched until the Monday after! This was a birthday present that was almost too late! Delivery was on the Tuesd... See more

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Rated 5 out of 5 stars

I ordered a jacket and fleece on the 28th November 2025. It was my sons Christmas present and I was waiting on tracking details on email. I never got anything but when I tracked it said it was deliver... See more

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Rated 5 out of 5 stars

Brilliant customer Service. Ordered 2 tracksuits which were a size too big before Xmas for my grandson. (He insisted on trying them on, and as I am a bit of a softie, I let him. Good job too as... See more

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Rated 5 out of 5 stars

Trailberg always delivers super fast, the clothes are brilliant quality and sized well. The odd time I've had an issue it's been sorted quickly.

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Rated 5 out of 5 stars

Ordered a t-shirt for my husband in the sale. Easy process online. Updated with delivery slot and delivered on date stated. Very happy again with Trailberg. Definitely recommend.

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Rated 2 out of 5 stars

Clothing, fit and quality seem and feel great. Lettering peeled of shorts (back and front) after a couple of washes. As I didn’t buy direct from Trailberg they advised nothing could be done. As it was... See more

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Rated 5 out of 5 stars

I ordered a tracksuit for my son’s birthday. It arrived the following day with precise updates on the delivery time which was really helpful. The tracksuit is really smart and excellent value for mone... See more

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Rated 5 out of 5 stars

Super fast delivery worth every penny quality of product is amazing second time I’ve ordered for my son and he loves everything from here

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Rated 5 out of 5 stars

Really happy with the speed that my order was delivered. Upon trying on my pants which I purchased I was blown away by the comfort and quality of them. I'll certainly be purchasing more in the future.... See more

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Rated 5 out of 5 stars

I ordered to my old address and didn’t notice til the day after, I notified trailberg support and they were quick and helpful with resolving the problem, recieved my goods today with no problem! Satis... See more

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Rated 5 out of 5 stars

Amazing clothes that last and I am a repeat customer on behalf of my eldest son. Great quality, service and delivery. And a bonus is that it is a UK business, which I am pleased to support.

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Rated 5 out of 5 stars

Brilliant company with outstanding customer service - had an issue with a refund going out of stock after I placed order. The issue was dealt with right away and I was able to pick a replacement track... See more

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Rated 5 out of 5 stars

I never leave reviews but felt i should as the service i received was excellent,i ordered my son a tracksuit for Christmas but i ordered the wrong one so when we released this i submitted a return wi... See more

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Rated 5 out of 5 stars

Ordering was easy , but the quality of Trailberg’s clothing is second to none and the fit is perfect , it’s just GOOD STUFF , FOR SURE !!nothing better

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Rated 5 out of 5 stars

I placed an order for my partner but unfortunately ordered the incorrect tracksuit due to a small glitch on the site (or me not double checking). I then reordered the correct tracksuit but was unable... See more

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Rated 5 out of 5 stars

The product is very good quality. It was a good price.. it came very quickly. I ordered two cause I wasn’t sure which size was needed. The return process was easy. I am now just waiting Would definite... See more

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Rated 5 out of 5 stars

Item damaged and late for arrival. Not getting anywhere with customer services either ISSUE NOW RESOLVED PROMPTLY - thank you customer services team.

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Rated 1 out of 5 stars

Ordered a Faltenjura 2.0 tracksuit Black/Volcano Grey clearly showing on pictures the jacket and pants 2 tone. When receiving the items they are all black yet labels state colours what I ordered. Sinc... See more

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Rated 1 out of 5 stars

Terrible quality. Logos peeled off after one wash, was washed correctly as per institutions in label. Customer service is was shocking and don’t even want to acknowledge it’s their fault

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Rated 5 out of 5 stars

All good as a first experience of ordering online from Trailberg. An easy to negotiate website, and quick & efficient delivery. The item I purchased was fine as well - so I’d definitely order again.

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Rated 1 out of 5 stars

I ordered 2 pairs of shorts and paid £4:99 postage they arrived but were 2 small so I had to pay another £4 to send them back trailberg said that’s our policy so I paid £9 for shorts that don’t fit wh... See more

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Rated 1 out of 5 stars

Still not received my order yet over a week later and needed it as a birthday present so won’t be ordering again

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Rated 1 out of 5 stars

Had to wait longer than expected to recieve the jacket. When jacket arrived the left arm around the elbow and bicep has very weird/irregular filling. Customer service have been fine thus far, howe... See more

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Rated 5 out of 5 stars

My son loves Trailberg products so I have got him this order for Xmas. I must admit it's good quality. If you have any free products available please could you make me aware as I'm sure my son would... See more

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Rated 5 out of 5 stars

Fabulous as usual! Fast delivery and great quality product. Made my son’s Christmas - thank you. I love the added bonuses too.

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Rated 1 out of 5 stars

Heard so many amazing things about this companies products that I thought I would try them, wish I hadn't. Bought a jacket initially before Christmas only for it to burst open on the 27th Decembe... See more

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Rated 5 out of 5 stars

I’ve bought lots off items from trailberg. From tops to shorts to jackets and even bags, the quality,price and customer service is second to none! My go to brand for anything. Can’t praise them enough... See more

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Rated 5 out of 5 stars

My son was belated over this product n said it’s very comfortable n well made tracksuit wants more

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Rated 5 out of 5 stars

I ordered two so I wasn’t sure of a size. The quality was good. The ordering was easy. The price was good too. I returned one back and on the third day I got a full refund. I would definitely recommen... See more

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Rated 5 out of 5 stars

The Highland parka is worth every penny! Looks amazing, super warm and great quality for my €195 euro. They had to send it too holland, only took 5 days and arrived in nice packaging 👌🏼 Got it in... See more

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Rated 5 out of 5 stars

Ordered a Tracksuit arrived within 3 working days, good quality, fit, correct sizing and value for money

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Rated 5 out of 5 stars

Brilliant quality material used with trailberg. Great coat, fits well. Delivered quickly

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Rated 4 out of 5 stars

Order came through on time and the quality is excellent. I still find it to be very expensive for what it is. This is one of my sons favourite brands and I would purchase more regularly if it wasn't f... See more

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Rated 5 out of 5 stars

Definitely buy again Delivery so fast Quality of clothes were lovely

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Rated 5 out of 5 stars

Really good customer service. Very quickly dealt with an issue that I had. I would definitely buy from here again.

Company replied


Company details

  1. Activewear Store
  2. Sportswear Store
  3. Sportwear Manufacturer

Written by the company

Our clothing is designed with the needs of mountain runners in mind, providing you with the freedom of movement, breathability, and durability you need to tackle even the toughest trails. Whether you're running through the high alpine meadows or climbing steep ascents, our gear is built to keep up with you every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Fast delivery excellent communication…

Fast delivery excellent communication concerning my order. Love the quality of the products.

15 March 2026
Trailberg logo

Reply from Trailberg

We're happy to hear you received your order quickly and that our communication was helpful! We appreciate your kind words about the products' quality. Thank you!

Rated 5 out of 5 stars

Great product

Great product good value for money

13 March 2026
Trailberg logo

Reply from Trailberg

We're happy to hear that you find our product a great value. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

I never received the parcel dpd said…

I never received the parcel dpd said they couldn't find address and sent it back

13 March 2026
Trailberg logo

Reply from Trailberg

Hi Mark,

Hope you are well

Thank you for your review and we are sorry to hear about the issue with the delivery of your parcel. Based on record, the courier decided to initiate a return to sender because they could not complete the delivery due to the lack of house number. It appears that you forgot to include your house number. Would you like us to reship the parcel once we receive it back at the warehouse? Please provide your complete address. We would really appreciate it also, if you can remove the review since it is not the company's fault that the delivery failed. Its due to the incomplete address. You can also just update the review to reflect the resolution provided by our team. If you need help on how to update the review, please visit this link: Update my review. We look forward to your response.


Regards,
Shane

Rated 5 out of 5 stars

Trailberg shopping…

It was my first time of shopping with you,
I was very pleased with the quality of the items I bought. I received them in 2 days. Thank you, I will shop with you again.

12 March 2026
Trailberg logo

Reply from Trailberg

We're happy to hear that you were pleased with the quality of your items and the quick delivery. Thank you for your positive feedback; we appreciate your shopping experience with us and look forward to your next visit!

Rated 3 out of 5 stars

Robbery to charge for returns

In today's online shopping age and the fact that you charge for delivery it is not right you then charge for returns. No big online firms do this. It is a disgrace

8 March 2026
Trailberg logo

Reply from Trailberg

Hi Heather,
Thank you for your review. Regarding your concern about the delivery fee, just like any other brands, we do offer free shipping within the UK, unfortunately your order did not meet the minimum amount required. We completely understand how helpful free returns can be. At the moment, as outlined in our return and exchange policy, we’re not yet able to offer free returns. That said, it’s something we’re actively exploring as the brand continue to grow, and we truly hope to be able to offer this in the near future.

Rated 5 out of 5 stars

TRAILBERG ARE A BRILLIANT Company to…

TRAILBERG ARE A BRILLIANT Company to buy from . There styles and designs are beautiful, my Son who bought nearly £500 worth of clothes is extremely happy . The Customer Service is at the top the best of best, they assisted me 10 out of 10 . I emailed them on a Sunday morning to my surprise they emailed me immediately, WOOW most companies don’t get back to you until days later. I can’t recommend enough. All I want to say , a massive thank you to you all for making my experience a memorable one .
Ms Williams from Nottingham

18 March 2026
Unprompted review
Trailberg logo

Reply from Trailberg

Hi Ms. Williams,
Thank you so much! This truly means a lot to us. We’re absolutely delighted to hear how happy your son is with his pieces, and it’s wonderful to know his experience felt just as special as it should. It also means the world to our team that you noticed the care and support we aim to give every customer, especially your kind words about our response time. Your feedback is incredibly appreciated, and we’re so grateful you chose Trailberg. Thank you for trusting us and for taking the time to share such a thoughtful message, it genuinely made our day. We can't wait to hear from you again soon!

Rated 5 out of 5 stars

Marathon training

I used the items for an extended run , with zero issues in their design and feel . Designed and manufactured to a standard hoped for but not expected.

And i looked half decent too .

11 March 2026
Trailberg logo

Reply from Trailberg

Hi Steve,
We're happy to hear that our product met your expectations for your run! We appreciate your positive feedback regarding their design and feel, and that you looked good on them too. Thanks!

Rated 5 out of 5 stars

Definitely buy again

Definitely buy again
Delivery so fast
Quality of clothes were lovely

10 March 2026
Trailberg logo

Reply from Trailberg

We're happy to hear that you enjoyed the fast delivery and the quality of the clothes. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars
Trailberg logo

Reply from Trailberg

We're happy to hear that you received your item quickly and that you are pleased with it. Thanks for your feedback!

Rated 5 out of 5 stars

Good service

Good service

8 March 2026
Trailberg logo

Reply from Trailberg

Hi Luke,
Thank you for letting us know that you are happy and satisfied with the good service. We really appreciate it. Cheers!

Rated 5 out of 5 stars

Very fast and efficient service and…

Very fast and efficient service and very happy with the coat

28 November 2025
Trailberg logo

Reply from Trailberg

We're happy to hear that you received fast, efficient service and are very pleased with the coat. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery

28 February 2026
Trailberg logo

Reply from Trailberg

Thank you for the positive feedback, it is greatly appreciated!

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality material used with trailberg. Great coat, fits well. Delivered quickly

27 February 2026
Trailberg logo

Reply from Trailberg

We're happy to hear that you're pleased with the brilliant quality and fit of your new coat! We appreciate your positive feedback and are glad it was delivered quickly.

Rated 5 out of 5 stars

Purchased items for my teenager

Purchased items for my teenager.
Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model).
Website is easy to order from & I received my delivery quickly.
Also really helps us mum's being able to split the bill into 3 payments.

8 February 2026
Trailberg logo

Reply from Trailberg

Hi Donna,
Thank you so much for your lovely feedback! We are delighted to hear that your teenager enjoys Trailberg and feels confident and on trend wearing our pieces. It is also great to know that you found the website easy to use and that your order arrived quickly. And we are glad the you also appreciate the customer-friendly payment options. We truly appreciate your support, and we can't wait to hear from you again. Cheers!

Rated 5 out of 5 stars

I love the quality of this jacket

I love the quality of this jacket. Looks awesome. Many compliments on the style.

25 February 2026
Trailberg logo

Reply from Trailberg

We're happy to hear that you love the jacket's quality and style! It's great to know you've received compliments. Thank you for your positive feedback!

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