i find the brand & quality of clothing very good, even though my last order was delivered to the wrong address, Lorenzo are willing to give me a full refund to resolve this matter. i like the clothes... See more
Company replied
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Review summary
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Originally I mistaking put the wrong postcode details leading to my item being sent back to Lorenzo. The people of Lorenzo email me at 10.31 am on 30th of Dec to ask for my correct address and no lie... See more
Company replied
I’ve been buying from Lorenzo for years now. Im constantly on the website every week searching for something new to buy or to save in my basket for later. Premium products as always, fittings are perf... See more
Company replied
Really good quality trainers for the price really happy, delivery came very quick all smooth. Should get a patent on those shoe laces, can keep them chunky or can tighten to make them thinner and bett... See more
Company replied
Company details
- Men's Clothing Store
- Clothing Store
- Jeans Shop
- Men's Tailor
- Outdoor Clothing and Equipment Shop
- Outerwear Store
Written by the company
Lorenzo is a luxury clothing brand based in the UK.
Contact info
United Kingdom
- lorenzoveratti.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lorenzo
We're happy to hear that you love our clothing and delivery service. We appreciate you taking the time to share your positive experience with us.
Reply from Lorenzo
Thank you for the positive feedback it is greatly appreciated!
Reply from Lorenzo
Thank you for the positive feedback it is greatly appreciated!
Reply from Lorenzo
We're happy to hear that you had a positive experience with our fast delivery and good communication. Thank you for your feedback!
Reply from Lorenzo
Thank you for the positive feedback it is greatly appreciated!
We haven’t received our parcel
We haven’t received our parcel. We have no idea where it is. I’ve been asked for an account number when I called DPD but I had no account number. I have paid for a product but not received it. Additionally, I have tried contacting you but am not getting any response back.
16 March 2026
Reply from Lorenzo
Good Morning
Please be advised we have received your order back into our warehouse due to a failed delivery.
Please confirm your full address details and i will re-ship your order.
Top quality and extremely reliable
Delivery was super quick literally got my item next day and quality of materials is top tier
19 March 2026
Reply from Lorenzo
Hi Jerome,
We're happy to hear that you received your item so quickly! We're also glad you appreciate the high quality of our materials. Thank you for your positive feedback.
Reply from Lorenzo
Hi Shane,
Thank you for the review, we're glad to hear that you received your order on time. Cheers!
10/10
Quality of the product absolutley insane! Delivery was the fastest ever! I have purhased 2 jeans a hoodie and a windbreaker and honestly very proud of them all. I had people asking me where I got it from. I got a size s my normal size is xs but it still fit great!
17 March 2026
Reply from Lorenzo
This made our day! So happy you’re loving the quality and that delivery was spot on. Amazing to hear the pieces are getting attention too. Thanks for trusting us — enjoy your new fits!
Reply from Lorenzo
Thank you for the positive feedback, it is greatly appreciated!
That’s great I love it do more like…
That’s great I love it do more like this then we can order
18 March 2026
Reply from Lorenzo
Thank you for the positive feedback, it is greatly appreciated!
Really good quality trainers for the…
Really good quality trainers for the price really happy, delivery came very quick all smooth. Should get a patent on those shoe laces, can keep them chunky or can tighten to make them thinner and better for smarter outfit, game changer
13 March 2026
Reply from Lorenzo
We're happy to hear that you're pleased with the trainers' quality and quick delivery. Thank you for your positive feedback!
Reply from Lorenzo
We're happy to hear that our reply was quick and effective for you. Thank you for your feedback; we appreciate it.
The return policy is not good when you…
The return policy is not good when you have a wrong size and the customersservice isn’t helping when you ask about sizes. They will send u a size chart that is not accurate. When you want to exchange sizes or return you need to pay £15. Overall the quality is good and the delivery is fast. But i wouldnt recommend it to try because you need to pay for returns.
17 March 2026
Reply from Lorenzo
Hi Pravin,
Thank you for your review. We’re sorry to hear that, despite the size chart and guidance provided by our customer service team, the fit wasn’t right for you. Please note that our sizing is based on UK standards, as indicated in the chart. While we do not currently offer free returns, the return shipping cost will be your responsibility. However, your exchange will be sent out at no additional cost, as we will cover the shipping for the replacement item. We truly appreciate your feedback and are continuously exploring ways to offer free returns in the future. If you have any questions regarding this matter, please do not hesitate to reach out to us again. We will be more than happy to assist you with your concerns.
Reply from Lorenzo
Hi Michael,
Thank you for the great review. We're glad your order arrived on time and you are happy with it. Cheers!
Nice fit!!!!!!!!!
13 March 2026
Reply from Lorenzo
Thank you for the positive feedback, it is greatly appreciated!
Reply from Lorenzo
We're happy you had a great experience with our product and fast shipping. Thank you for your positive feedback.
The slim Jean seems to vary in size
The slim Jean seems to vary in size. They’re both 32 and I can’t fit into the essential slim jeans. The bottom feels extremely tight. I also had another issue with another Dillon jean even though they’re the same style.
16 March 2026
Reply from Lorenzo
We appreciate you bringing the sizing inconsistencies to our attention. It's important that our jeans fit accurately, and we're sorry the slim jeans didn't meet your expectations. We'll investigate this issue with our production team. Thanks for your feedback.
Amazing overall brilliant quality its…
Amazing overall brilliant quality its comfy and fits nice
16 March 2026
Reply from Lorenzo
Thank you for the positive feedback, it is greatly appreciated!
Happy customer, used many times
Super quick delivery, always good website to use with special offers! Lorenzo has good style, sizes and offers.
10 March 2026
Reply from Lorenzo
Hi Stella,
Thank you so much for your kind words! We’re so happy to hear you’ve had great experiences with us. It truly means a lot that you keep coming back, glad you’re loving the style, sizing, and those special offers too. We can't wait to hear from you again!
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