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Lords & Labradors Reviews 

3,926
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,085 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the products, often highlighting their excellent appearance and premium feel. Many people are also impressed with the fast and efficient delivery, frequently receiving orders quickly with good communication and an easy ordering process. However, some customers noted occasional issues with product quality upon arrival, such as minor damage or items not fully meeting expectations. A few people also felt that customer service was lacking, citing communication difficulties and slow responses. Additionally, some reviewers experienced delivery delays, particularly for personalized items, or found that ordered products did not arrive.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as excellent, sturdy, and... See more

Quality

Customers consistently note positive experiences with quality, praising products as excellent, sturdy, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Consumers find order experiences to be ambiguous, with some praising the easy ordering process, efficient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more

Rated 4 out of 5 stars

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more

Rated 5 out of 5 stars

Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitor... See more

Rated 5 out of 5 stars

Love the barn door crate. Much more streamlined and I don't constantly walk into a swing door :D Sturdy, well made and quick delivery. I found a bed at another retailer online that fit perfectly, an... See more



Company details

  1. Pet Store

Written by the company

Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,926)

972 reviews in the last 12 months

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Rated 1 out of 5 stars

Gone bust??? AVOID!


Nothing is ever in stock.
Ordered on 17th March- 2 items.
Then received an email saying it was delayed- until a date in the past.
Then it transpired that they hadn’t updated the stock expected date on the website.
Asked to cancel. Part of my order was cancelled, but not the other part which I still haven’t received. I’m £27 out of pocket. Unable to get any response. Rather ominously, their phone number no longer works, and nor does their live chat. DO NOT RISK LOSING YOUR MONEY! Very very poor indeed. Avoid.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Dog crate.

Excellent Dog crate.
My Springer loves it, using for travel in vehicle.
Very sturdy, metal base is much better than plastic and aesthetically, the colour is lovely, silvery grey.
Really good price for the quality and arrived within 3 days.
Highly recommend.⭐️⭐️⭐️⭐️⭐️

6 May 2026
Rated 5 out of 5 stars

Superb quality

Dog Crate Cover in Duck Egg Spot Cotton - Superb quality, excellent fit and looks fabulous!!! Easy to order and excellent communications. Delivery was also very quick. Would highly recommend.

6 May 2026
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed! This is my 8 years old whippet’s 1st bed- she preferred sofas and our bed🫣 She absolutely loves it, sleeps in it all day long and at night, which is new to us, but also proves that the bed is an excellent quality and of great comfort to my dog☺️ Thank you

6 May 2026
Rated 1 out of 5 stars

Awful customer service

They sent the wrong item, and it arrived damaged. Several days later, I am still being ignored by its non-existent customer service.

6 May 2026
Rated 5 out of 5 stars

Wonderful bed

Wonderful bed. My dog adores her new bed. Never seen her so comfortable.

Amazing quality, beautiful presentation.
Best dog bed our dog has ever had.

6 May 2026
Rated 5 out of 5 stars

Highly recommend

Plenty of pet products to choose from. I ordered new puppy toyS! Our little puppa loves them all, I think her favourite is the crinkly crocodile. Ordering was simple and the delivery was fairly quick. I would happily order from you again.

23 April 2026

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