Lords & Labradors Reviews 

The dog bed is very well made my daughters dog loves it ,

The cat tree is so luxurious and strong enough for my large Maine coons , one is 14.5 kg

Absolutely obsessed with the quality and look of these products. The Opal Minerals collection is stunning — cosy, luxurious and perfect for our home décor. The champagne gold crate is beautiful and feels really sturdy, while the blankets and bed are incredibly soft and calming for our puppy. Everything looks even better in person and feels premium quality throughout. Highly recommend!

I ordered a bed from this company in the Black Friday sale back in November. It arrived the next day. It was decent quality for the price (40% off) although it did have a wonky logo on the front.

I then ordered a second bed on the 7th May. On the 13th May I had to chase it up as it hadn’t been sent out yet, I received a prompt response advising me it was scheduled to be sent out by the next day.

The bed wasn’t sent out the next day, and since then all communication from myself has been ignored by L&L despite the fact they keep posting on their social media. I have tried contacting them via email, whatsapp & instagram, the number listed on here doesn’t work. I also advised them if they did not dispatch this week I wanted to cancel the order which they have ignored.

Whilst the quality of the first bed was good, their customer service is shocking, as many other reviews have said. I don’t know how a company that treats customers like this is still going.

I’ve now got to try and get my money back so I can order my old dog a bed from elsewhere.

Soft, comfy exactly what I wanted, might get another

The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part back together as some pieces were separated - nailed together rather than screwed and so came apart in transit. Happy with the product but it wasn’t worth £300.

I finally purchased the XL crate in powder coated metal with sliding doors replacing my year old Labrador puppy’s L crate which was too small for her. This crate is brilliant, easy to put up( heavy though) looks very well made, sliding doors are a godsend as this crate takes up less room than a metal gate permanently open and getting in my way. Great company , excellent next free day delivery .

Very expensive bed so I’m disappointed my dog won’t go near it. Also I enquired about getting a replacement cushion cover if I ever needed to wash the one provided and they don’t sell them. With the price of the beds I would have thought they would have sold extra covers.

Great quality and comfortable beds. Fast delivery.

So I ordered the easy traveller and it arrived really quick , unfortunately it was too small so I reordered the double easy traveller but in haste , sent it to the wrong address . I contacted L&L several times and eventually got a response to say that they would recall the misdirected order and resend it out to the new address, and refund my original purchase. Great I thought , unfortunately it took over a week and no one replied to any of my attempted contacts . Such lovely products but customer service is awful . Get this right and it would be 5⭐️ every time !
I finally did get the product and it is lovely .

Beautiful beds my spaniels love them. Great customer service when I had a small problem dealt with quickly

My dog loves her new bed

A little discount is always good and delivery was really quick. The product (cat tree) was extremely well packaged and the quality of the product was just fantastic.

My daughters labrador absolutely loves these blankets. I bought one for her last Christmas and once she lies on it, she's so contented and quickly falls asleep. When she is poorly she snuggles into it and says there. She is an anxious dog, but your blanket really helps. My last order arrived very quickly and were received with a lot of tail wagging from Hope. Thank you

Bought the crate and the play pen as they can be attached together. The parts that link the play pen to the crate are faulty so I couldn't link them together.
Wrote an email to the sales team, no one acknowledged it. Messaged on WhatsApp, also with no response. Submitted an information request on the website, also with no response.
In the website contact section, there is no direct number for costumer service calls so I had no other way to get in touch with the Lords & Labradors Team.

I'm updating this review (previously 1 star) as I received a response a week later, where they promptly confirmed replacement parts would be sent.
Received the parts today, both in good conditio, so I can now say I'm happy with the two products I bought. However, for the price we pay for L&L products, I'm still disappointed with the overall shopping experience.

Great fast and efficient delivery of ramp and steps for my dachshunds,love your range of products for pets

Zero customer service, the online chat doesn't exist.
The WhatsApp message I sent today hasn't been read.
No response at all to my emails.
The online request for help has not been answered.
Their T&C's do not comply with UK Consumer Contract Regulations

Fantastic products really impressed with the quality. prompt deliver, if there was any suggestion for improvement it would be additional stock of alternative colours