Look Fabulous Forever Reviews 

9,623
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the makeup and skincare products, often highlighting their suitability for mature skin. People frequently commend long-lasting lipsticks, smooth eyeliners, and eyeshadows that blend easily and stay matte. Primers are also highly valued for providing an excellent base and keeping makeup in place. However, some customers also noted issues with certain product performances, such as eyeliner disappearing quickly, mascara wands drying out fast, or foundation not sitting well. A few other people also felt that the packaging could be improved, citing concerns about compact hinges breaking or excessive and wasteful plastic casing for some items.

What people talk about most

Product

People report positive experiences with products, with many reviewers loving items like compact concealer,... See more

Quality

Consumers find quality to be positive, with many praising products like compact concealer, lipstick, mascara,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was concerned that it may be too pale, given that it is... See more

Company replied

Rated 5 out of 5 stars

I am in the US and I love ordering from LFF. Always fast at processing the order, professional customer service when needed, products are top level. I recently ordered another lipstick (the long lasti... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 5 out of 5 stars

Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent a photo of the wrapping from my phone. It was r... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(9,623)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a trio eye shadow which…

I purchased a trio eye shadow which seemed to blend into the colours easily. Upon contacting LFF they immediately said they would despatch another trio and to not send back the original. Unfortunately our post person tried to deliver the package to an incorrect address and it was refused and returned to LFF. When I spoke to them about this, they immediately resent me another trio. Fantastic service and the extra expense they were put to caused by an inefficient post person was absorbed by them. Unheard of in these times. Well done Tricia and the LFF team.

18 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Ann

Many thanks indeed for your fabulous review, it is very much appreciated and I am glad we got there in the end!

Royal Mail is usually very good but as with all things in life there is the occasional hiccup.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Soft Eyeliner pencil disappointing

Purchased Soft Eyeliner propelling pencil, in soft grey. Really disappointed. After an hour there is no definition of the liner at all, just a smudge of grey and a tired look about my eyes.
Will revert to my liquid eye liner that lasts most of the day.
Unfortunately, this purchase was a waste of money and does not do the job it is supposed to do.

27 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Carol

Thanks for taking the time to write a review and we are so sorry to hear you are not happy with the eyeliner.

As with all our products if you are not happy with them they may be returned within 30 days of purchase for a refund or exchange. Please visit the returns page on the website for details and to create your free returns label.

We also have a great video which may help https://www.youtube.com/watch?v=IK73_3HMIvg&t=651s. We will also email you the details.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great product and customer service

I received my order quickly. The bespoke packaging showed that you are a company that cares, thank you!
I bought the no shimmer eye shade trio in soft neutral. It is natural, great quality, and the tips on how to apply it were brilliant.
One very happy customer!

5 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Janet,

Thank you so much for your fabulous 5 star review.

We really do appreciate it when we get such feedback.

Stay Fabulous!

Julie Proctor
Look Fabulous Forever

Rated 5 out of 5 stars

Fabulous products

Fabulous products, does what it says. No hassle returns delivered by return of post, no questions asked. A pleasure to deal with.

10 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Trish

Fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great products

Quick delivery, lovely colourscof lipstick and eye shadow. The application is smooth and gives great coverage. Will definitely be looking to buy different colours of both.

8 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Amanda

Thank you so much for taking the time to write a fabulous review, much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

The service was great

The service was great, came quickly. I love the eye shadow, exactly what I was hoping for. No more shimmer and it stays on!!

21 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Joanne

We really appreciate your review and this is fabulous to hear! Thank you.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Fabulous By Name, Fabulous By Nature

I am fairly new to Look Fabulous Forever so have only tried a few products as yet but am pleased with those that I have.

I needed to contact their customer service about a minor problem when placing my first order and I was impressed that their reply was both speedy and helpful.

I have placed two orders so far and, again, the speed of delivery from point of order to arrival at my address was unbelievably fast. The items were well packed in sturdy little cardboard boxes and protective tissue paper and delivered by Royal Mail.

My experience of Look Fabulous Forever so far has been very good. The website is easy to use and there are are lots of very helpful video tutorials to watch which demonstrate how to use their products to best advantage.

They are friendly and helpful and I will certainly have no hesitation about ordering from them again.

20 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sandra

Many thanks indeed for your truly fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

This company really do go above and…

This company really do go above and beyond with their customer service. I highly recommend them.
Top marks!

27 July 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Nancy for your fabulous review which is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

New customer experience

I am a new customer and feel the need to share my experience .
The products are excellent, well packaged and prompt delivery.

You are an amazing team that offers support in navigating my way to the right products : knowing the returns policy is excellent

25 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Glenis

Thanks for your fabulous review and hopefully with all the advice and guidance you'll get the right products first time and will not have a need to return them.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

High Recommend

Excellent website that stocks good quality products. Have not been disappointed with order. In fact delighted!
Delivery was swift and arrived beautifully packaged. Will definitely use again.

5 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Stephanie

Many thanks indeed for your fabulous endorsement which is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Makeup brush cleaner

Makeup brush cleaner. I have had this over a year and it just lasts and lasts. I use it every 10/14 days. It cleans brushes well. I really would recommend it

21 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Emma

This is fabulous to hear.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I have been a LFF customer for some…

I have been a LFF customer for some time and I love the Smooth Like Silk face primer Because it is SO good I assumed it was fine for my eyes and lips too How wrong I was !
Having watched a tutorial from Tricia I purchased the Smooth Out eye primer and yesterday my Never Feather lip primer arrived Wow!
They both have made such a positive impact My eye make up looked amazing all day and I only reapplied my lipstick once in the evening before I went out ( not because it was needed , more out of habit if I’m honest)
Thank you LFF Your products are fabulous x

13 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jane

Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Just discovered LFF and made my first…

Just discovered LFF and made my first purchase. I'm 69 yrs old and have been struggling to find cosmetics to suit me in recent years. I love the eyebrow make up in grey and the mascara in black. I will definitely be ordering more products soon. Well packaged and fast free delivery. Excellent tutorials too.

11 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear JW

Many thanks indeed for taking the time to write a fabulous review, it is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Website & Great Products

The website is user friendly & the tutorial links are very interesting & helpful offering great suggestions. I have ordered all primer products & concealer which I’ve been delighted with, especially the Smooth Like Silk face primer which is so light & makes the skin feel really soft. Delivery was very prompt & packaged beautifully & carefully … a great touch. I will be ordering more products soon & have no hesitation in recommending… give LFF a try, you won’t be disappointed.

1 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Maureen

What a fabulous review, you've made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Lip Primer

My first time purchasing from LFF . The lip primer is fantastic and held my lipstick in place all day . Haven’t tried the mascara yet but will definitely be ordering again

23 June 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Caroline

This is fabulous to know. Many thanks.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Excellent service from LFF

Recently placed two orders with LFF, both arrived promptly, neat packaging - excellent service and products.

4 July 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Elizabeth

This is great to hear. Thanks so much.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Ordered 2 eye shadows and also received…

Ordered 2 eye shadows and also received a free mascara, order arrived promptly.
I am very happy with the eye shadows, colour exactly as shown in the promotion and slightly bigger than expected! I must say the mascara was the star of the show, best mascara I've had in a while I will certainly be using this company again! Thank you

8 June 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks so much Yvonne

This is fabulous to hear and much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I have only recently found this company…

I have only recently found this company & am very impressed. I have stage 4 cancer & am presently on a gruelling trial of chemotherapy where everything has been adversely affected including my skin. The products have been great and giving me back a bit of confidence. My daughter came yesterday & the first thing she said was how good my makeup looked!
I only had one issue and that was with the eyebrow filler ( having lost mine).Unfortunately, the packaging was faulty & the top broken off meaning when I took it out of the box it went all over me. As I am bed bound just now happily it was just my PJs & bedding affected and the stains came out after a few goes in the washing machine! Had it not been for that I would have been giving this a five star review. I will certainly be telling other women in my position about this company. McMillan do recommend products but I’m not
impressed by what I’ve had.
Customer service responded promptly to me complaint & are looking into now.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

An amazing website

An amazing website
I love the tutorials
Great items and price pretty cool too.

12 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Ms Greenway

Great to hear and much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

I never received my order

I never received my order. It has been over 3 weeks.

2 June 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Shirley

Thanks for your review and we are so sorry to hear this. Please email us at info@lookfabulousforever.com with your order number so we can investigate and ensure you receive your order.

Many thanks and we look forward to hearing from you.

Warmest wishes,

Caroline
LFF Team

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