Look Fabulous Forever Reviews 

9,622
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the makeup and skincare products, often highlighting their suitability for mature skin. People frequently commend long-lasting lipsticks, smooth eyeliners, and eyeshadows that blend easily and stay matte. Primers are also highly valued for providing an excellent base and keeping makeup in place. However, some customers also noted issues with certain product performances, such as eyeliner disappearing quickly, mascara wands drying out fast, or foundation not sitting well. A few other people also felt that the packaging could be improved, citing concerns about compact hinges breaking or excessive and wasteful plastic casing for some items.

What people talk about most

Product

People report positive experiences with products, with many reviewers loving items like compact concealer,... See more

Quality

Consumers find quality to be positive, with many praising products like compact concealer, lipstick, mascara,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was concerned that it may be too pale, given that it is... See more

Company replied

Rated 5 out of 5 stars

I am in the US and I love ordering from LFF. Always fast at processing the order, professional customer service when needed, products are top level. I recently ordered another lipstick (the long lasti... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 5 out of 5 stars

Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent a photo of the wrapping from my phone. It was r... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(9,622)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought two eyeliners

I bought two eyeliners. Nice colours, easy to apply but the point blunts quickly. I would like to be able to keep it more of a point for more precise definition along my eyes.

18 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Susan

Many thanks for taking the time to write a review, much appreciated.

As the eyeliners are lovely and soft the point of the eyeliner may be shaped by using a tissue to mould it into the required shape.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Not good!

Thought I would try this company for the first time recently so bought their Soft Eyeliner. They claim it is for mature women and stays in place. Within, literally 2 minutes the liner was 'bleeding' all over my eyes....the worst liner ever! A complete waste of money for me!!

22 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sylvia

Many thanks for taking the time to write a review and we are so sorry to hear the eye liner didn't suit.

We wondered whether you'd had a chance to view Sally's fabulous video tutorial about keeping eye liner in place? https://www.youtube.com/watch?v=IK73_3HMIvg&t=692s

If this doesn't help please visit the returns page on the home page of the website and follow the instructions to create your free returns label so you can send back the liner for a refund or exchange for something else.

Hope this helps.

Warmest wishes,

Caroline
LFF team

Rated 3 out of 5 stars

Nice eyeliner but…..

I received my order of an eyeliner today. I’m pleased with it but can’t believe the ridiculous amount of packaging it came in! A large box and loads of paper. This could have been sent in an envelope for the price of a stamp. I wondered why the delivery charge was expensive, now I know! You seriously need to reconsider your packing methods.

21 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jan

Thanks so much for taking the time to write a review and we are so sorry to hear this. A single eyeliner should have been sent in one of our small 'letter box' boxes so apologies if this was not the case with your order.

Maybe, if it is not too much trouble, you'd be so kind as to take a photograph of the box and email it to us at info@lookfabulousforever.com so we may follow up with the warehouse team - we are wondering whether they may have temporarily run out of the small boxes!

Thanks again and we look forward to hearing from you and are so sorry it sounds like your order was sent in the wrong box.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Professional Company

I received my new face palette which I am delighted with the colours are very natural it arrived very quickly and the post was free. I had to order by phone as my device was playing up and spoke to Sue who was very helpful at Customer Services. I think the company are very professional and I feel very confident to order again.

11 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Mrs Kaplan,

Thank you so much for your fabulous review. We really do appreciate it.

Warm regards

Julie

Customer Service
Look Fabulous Forever

Rated 5 out of 5 stars

Excellent customer service.Order went…

Excellent customer service.Order went to wrong addressQuery answered very quickly Replacement sent.Thank you

10 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Linda

For your much appreciated review.

Warmest wishes,

Caroline
LFF team

Rated 5 out of 5 stars

These products are marvelous

These products are marvelous. The foundation and primer do look and feel lovely on the skin. The lip prime is excellent - lipstick stays put and no feathering. I love the tutorials - very very helpful!!

27 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Connie

Thanks so much for your fabulous review. It is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Customer Service

It was easy to order the items I wanted to purchase. And they were delivered within a few days. I wanted to exchange an eye shadow color and contacted Look Fabulous Forever by email. A response was received the next day, and my new shadow color arrived several days later. You cannot ask for better customer service!
As far as the products, I love them. They make me feel so pretty. If you have not watched the "how to videos", I highly recommend them.

3 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear DIane

Thank you so much for taking the time and trouble to write a fabulous review. It is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Excellent product

Prompt delivery
Lovely packaging
After 60 years of using mascara I ordered this item in navy blue. I was already a fan of look fabulous forever but was sceptical about the claims because of the many times I had believed the hype for the perfect mascara only to be disappointed over and over again.The moment I first swept this item through my lashes WOW I knew my search was over. I have long lashes which have thinned over the years but thanks to this product no clumping no flaking no smudging.Thank you Look Fabulous Forever

22 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Mrs Wright

Thank you so much for this much appreciated fabulous endorsement.

Warmest wishes

Caroline
LFF Team

Rated 4 out of 5 stars

Top notch delivery

Ordered 1.19 on 26th October with free delivery and received 12.30 27th October
Look forward to using, just wanted to say how impressed with service I am.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered yesterday and received this afternoon! I have always found LFF very dependable company to buy from.

26 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Eirlys

Great to hear the Royal Mail are exceeding expectations!

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Well..where do I start

Well..where do I start? After having wasted so much money over the past few years, I have finally found a product that ticks all the boxes. LFF cleansers and moisturisers leave my skin feeling really clean and soft and a little goes a long way..the foundation and make up is so easy to apply and stays on so well. The foundation I bought was a little too light but I can make a free exchange (with free printed label.thankyou) So I'll be 101%satisfied with LFF products. I love the demonstrations too..so helpful to know how much to apply and how to apply it. I will definitely be recommending your products to ky family and friends as it makes me feel really happy with my new look. Kind regards Chris

15 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Chris

Wow! Thanks so much for your truly fabulous review which we appreciated hugely!

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Very disappointed in the company

Very disappointed in the company. I placed my order 1000375284 for eye primer and completed section for free serum using the code given.
Eye primer received on time but no serum.
I emailed on Thursday but as yet no acknowledgement received.
I've tried a couple of their eyeliners but was also disappointed as they started to fall out of the applicator very soon after first use.
I won't be placing any further orders

4 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lesley,

Thank you for taking the time to write a Trust Pilot review.

I am sorry to hear you are disappointed in LFF. We sincerely want to help all our customers who might be experiencing any problems and take our Trust Pilot scoring very seriously. It does upset us when we see we have been given a 1 star review.

Having looked at your order, I can see the code was not entered, which means the free gift would not have been added to your order, however we are happy to send a serum today.

If a product has malfunctioned, we would instantly have replaced as soon as we are aware of it.

So sorry, I have gone through all our emails on Thursday and cannot see any from you. Please let me know which email address you used? Our customer service email is info@lookfabulousforever.com

Your package has been sent and will be with you in a couple of days.

I look forward to hearing from you.

Julie Proctor

Customer Service Department

Rated 5 out of 5 stars

Love the new SPF50 face serum

Love the new SPF50 face serum, it sinks in well isn’t sticky & perfect under the LFF makeup.

30 September 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Carol,

This is fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 3 out of 5 stars

I’m disappointed with this

I’m disappointed with this. The colour that I was matched with is a bit on the orange side. I can manage this with using other products but what I don’t like is that after a few hours it settles in my lines.

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Happy Lady

Excellent service ordered yesterday afternoon arrived by Royal Mail this morning.
2 different eye liners purchased and the best I’ve ever used easy to apply.
I’ve spent so much money on eye liners over the years these are the best ever and an unbeatable price.
Not only for the older lady but perfect for the young.
Will recommend this company to my friends.
Helpful to have a video on this eye liner and how to apply.
Will order another product feeling confident it will be good.

15 September 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sheila

Thanks so much for your truly fabulous review, it is much appreciated.

Was not sure whether you have seen the eye liner video or wanted to see one - we have a fabulous video here https://www.youtube.com/watch?v=X7ugFirTb_8&t=11s

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I purchased the eyebrow definer in…

I purchased the eyebrow definer in brown, a brown eyeshadow, the make up primer and a lipstick. They are all wonderful, thank you so much. I'm 72 years old and these are perfect. Seem to be made for me.

1 September 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jane

Thank you for your lovely Trustpilot review. We are delighted that you are happy with your purchases and yes you are correct they have been made specially for an older skin.

Thanks again and best regards

Sue

Customer Services Executive

Rated 4 out of 5 stars

I ordered the foundation

I ordered the foundation, eyebrow brush, eyebrow shaper and eyeliner and bronzer
Foundation I returned. I found small granules and it made my skin dry and didn’t go on smooth even over my primer. It didn’t absorb or blend on my face. I had an immediate response from customer service supplying a mailing label for return
I absolutely love all the other products. Couldn’t believe how easy the eyebrow shaper is and looks great. Very satisfied with these products

1 September 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jean,

Many thanks for taking the time to write a Trust Pilot review.

Sorry to hear the foundation did not suit. Sounds like 'pilling' which can be down to an incompatibility with moisturiser?

It's lovely to hear you are very satisfied with the other products.

Stay fabulous

Julie
Customer Service

Rated 5 out of 5 stars

I purchased a trio eye shadow which…

I purchased a trio eye shadow which seemed to blend into the colours easily. Upon contacting LFF they immediately said they would despatch another trio and to not send back the original. Unfortunately our post person tried to deliver the package to an incorrect address and it was refused and returned to LFF. When I spoke to them about this, they immediately resent me another trio. Fantastic service and the extra expense they were put to caused by an inefficient post person was absorbed by them. Unheard of in these times. Well done Tricia and the LFF team.

18 August 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Ann

Many thanks indeed for your fabulous review, it is very much appreciated and I am glad we got there in the end!

Royal Mail is usually very good but as with all things in life there is the occasional hiccup.

Warmest wishes,

Caroline
LFF Team

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