Look Fabulous Forever Reviews 

9,622
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the makeup and skincare products, often highlighting their suitability for mature skin. People frequently commend long-lasting lipsticks, smooth eyeliners, and eyeshadows that blend easily and stay matte. Primers are also highly valued for providing an excellent base and keeping makeup in place. However, some customers also noted issues with certain product performances, such as eyeliner disappearing quickly, mascara wands drying out fast, or foundation not sitting well. A few other people also felt that the packaging could be improved, citing concerns about compact hinges breaking or excessive and wasteful plastic casing for some items.

What people talk about most

Product

People report positive experiences with products, with many reviewers loving items like compact concealer,... See more

Quality

Consumers find quality to be positive, with many praising products like compact concealer, lipstick, mascara,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was concerned that it may be too pale, given that it is... See more

Company replied

Rated 5 out of 5 stars

I am in the US and I love ordering from LFF. Always fast at processing the order, professional customer service when needed, products are top level. I recently ordered another lipstick (the long lasti... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 5 out of 5 stars

Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent a photo of the wrapping from my phone. It was r... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9,622)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love all products

Love all products.

All products highly rated. Fantastic prompt and favourable after sales service

1 February 2025
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Mary

Fabulous to hear.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Look Your Best With Fabulous Forever

Fabulous Forever has some great products, from makeup to skin care. I recently tried their night cream and I like it a lot. I'm out hiking in cold and wind often and my face needs more moisturizer. This cream is already helping . This company has excellent customer service and return policy, which is very important too.

17 January 2025
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks so much Mary Jo

We really appreciate your fabulous review!

Warmest wishes,

Caroline
LFF Team x

Rated 3 out of 5 stars

Disappointed

I have used LFF eyeshadows and eyeliners for a few years and love them. The colours are lovely - soft and gentle to apply and can be subtle or have more depth. I also use the concealer and have a few of the lipsticks - all are good quality, great colour choices and easy, successful application.

However, I recently ordered the Colour Balance Neutraliser in Coral/Peach hoping that it would help with two brown age spots and my dark circles. I had high hopes but am so disappointed. The Coral is a really deep colour on my skin, making the age spots look far worse. It was slightly better for the dark circles but nothing like the pictures/videos. I previously tried the same product in the Green for the odd red patch but again it just didn't work.

I apply foundation and powder with a fairly light touch as I don't want to pile on thick layers of makeup, but I would have to start using a lot more just to cover up the Neutraliser, so I wouldn't recommend it to anyone who feels the same. LFF's concealer works so much better.

I have given this 3 stars as it is only the Colour Neutraliser that doesn't work for me, in either colour. The other products I use from LFF are great.

9 January 2025
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Joanna

Thanks for taking the time to write a review and we are so sorry the colour balance neutraliser didn't suit you.

As with all our products if something doesn't suit it may be returned, used or unused, within 30 days of purchase for a refund or exchange and you can find all the details on our returns website page.

Warmest wishes,

Caroline

LFF Team

Rated 3 out of 5 stars

Disappointing lipstick

Looked forward to receiving my lipstick but very disappointed when it arrived. The colour, true coral, bears no resemblence to the illustration and it is very poor quality.

1 January 2025
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Pauline

Thanks for taking the time to write a review and we were sorry to hear that you were disappointed with the listick.

As with all our products, if you are not happy with them they may be returned within 30 days of purchase, used or unused, for a refund or exchange so please do visit the returns page on the website for full details.

Kind regards,

Caroline
LFF Team

Rated 5 out of 5 stars

Superb eyeliner and lipstick

Superb eyeliner and lipstick. The lipstick is great and really does stay on. The eyeliner is brilliant too not smudging and looking good all day

23 December 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jean

Thanks so much for taking the time to write a fabulous review, it is very much appreciated.

Warmest wishes

Caroline
LFF team

Rated 1 out of 5 stars

Very Disappointing seeing that the…

Very Disappointing seeing that the reviews are Very good!! I did not like the lipstick had a cheap lipstick taste, and the eye shadow lasted about half an hour on the eye's! So my starter kit is on the way back! So Disappointed! 😩

14 December 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Janice,

Thanks for taking the time to write a review and we are so sorry to hear you were disappointed. We will of course refund your order the second we receive it back.

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

A class act ....

I have been using the Look Fabulous Forever make up, skin and hair care products for a number of years and am so glad that I took the plunge to buy on line. I have only ever needed to return a couple of items as they didn't suit me and there was absolutely no quibble with doing so. The products are absolutely great, do what they say and are well priced. There are tutorials on line, or the customer service ladies are trained in giving expert advice. In fact, the customer service is top rate and many larger companies could learn a lot from them. Enquiries by email or phone are dealt with extremely promptly, items arrive on time. I just cannot fault this company in any way. The founder, Tricia Cusden, is a marvel in my view and her team are likewise!

20 November 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Carol

Wow! What a truly fabulous review, thank you so much - you've made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I love the make up and tutorials

I love the make up and tutorials. I love the presentations by Tricia Cusden and her ambassadors because they are real people and they do, indeed, look fabulous. I now have a good idea of how to put on eye make up which I have been struggling with for some time. I just need practice. I had an issue with the company and Caroline called me from the UK and was very kind. She fixed things and I no longer have any issues. I will continue on my quest to throw out all of my old make up and replace it with Look Fabulous Forever products. Thank you!

19 November 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Candice,

It was fabulous to speak with you yesterday and we really appreciate your review, thank you..

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Amazing products and tutorials!

I have recently discovered Look Fabulous Forever. Amazing quality products with really informative tutorials on how to apply them. I love the way Tricia, Sally and all the other lovely ambassadors draw you into the world of LFF with their enthusiasm and positivity. Thank you. Bonnie .

17 October 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Yvonne

Thanks so much for your heart-warming review which is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

These products are marvelous the…

These products are marvelous the foundation and primer do look and feel lovely on the skin.
The lip prime is excellent - lipstick stays put and no feathering I think the company are very professional and I feel very confident to order again.

27 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Eve

Thanks so much for taking the time to write such a fabulus review. It is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Refill???

I love the large blusher compact but would prefer to have a refill instead of buying another piece of plastic of throw away.

1 October 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Hi Julie

Many thanks for your review and you'll be pleased know these will hopefully be coming later this year!

In the meantime please do visit our recycling page on the website.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Very happy customer

I only found LFF recently and am delighted that I did. I have ordered several products over the last few months and am delighted with them - particularly the eye shadows. I am enjoying experimenting with the different colours and am tempted to buy more.

29 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Ann

Many thanks indeed for taking the time to write a fabulous review and we are thrilled you love our eye shades as much as we do!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Very good cosmetics

Very good cosmetics. I’d especially recommend the primers as they do give a great base for your makeup.
First time purchase but pleased with both products. 😊

12 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Julie

Thank you so much for taking the time and effort to write such a fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Dissatisfied

I was very excited to find makeup for older skin .. so purchased Primer, eye primer,eye liner in brown and mascara ..
I was so disappointed:(
The eyeliner as soft as it may be didn’t stay on !!
The mascara was so light it did nothing !!
The eye primer wasn’t any good !!
The face primer was ‘ok’ nothing special…
The translucent pressed powder (which was a gift) did absolutely nothing !!
So glad I kept my original make up !!

16 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Kathy

Thanks for taking the time to write a review and we were so sad to hear our makeup didn't suit.

As with all our products if you are not happy with them they may be returned within 30 days of purchase for a refund or exchange and you will find all the details and access to a free returns label on the returns page on the website.

Kind regards

Caroline
LFF Team

Rated 5 out of 5 stars

So kind and helpful

I had an issue with my order of lip balm and it was dealt with quickly and warmly. I don’t know if I was more pleased with that or with the actual lip balm itself!
I’s just what I needed. Thank you LFF

3 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Bridget

Thanks so much for your kind words which are much appreciated.

Kind regards,

Caroline
LFF Team

Rated 5 out of 5 stars

Just loving the new Neck Cream

Just loving the new Neck Cream it’s so smooth light and easy to apply plus it has a lovely aroma.and far outweighs any other brand that I’ve tried. Just wish it had been out longer.

5 August 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Susie

Thanks so much for your fabulous review, we are thrilled you love it as much as we do!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

An overall review covering masses of products

I didn't really wear makeup, partly because I tended to be allergic to so many products and partly because I could get away without it. I'm 64 now and saw a picture of myself recently - oh dear. Nervously, I set about finding products my skin wouldn't react to and would be suitable for my age. I've had no negative reactions at all and am sending back products only because I selected the wrong colours. A huge thank you from a nervous buyer. Also thanks for your useful tips and advice.

1 August 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Cherry

Thanks you so much for taking the time to write such a heart-warming review, we are thrilled to have helped.

Warmest regards

Caroline
LFF Team

Rated 1 out of 5 stars

No stars as one item came no…

No stars as one item came no explanation and i paid £75 for 3 items!! Have asked for this to be sorted…

12 July 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Debs,

We are so very sorry that your parcel was damaged in transit and some items were missing. We will arrange to send the missing items today, once we have confirmed which items these were.

We hope you have seen our email too in response to yours and we look forward to getting the missing items resent asap.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I’m having trouble with the highlighter…

I’m having trouble with the highlighter stick, it doesn’t come out evenly. It’s all or Nothing. The blush that I was sent based on my skin tone is hard to apply and too light. I I love the eyeliner sticks, they go on smooth and stay as long as I have primer on my eyelids

8 July 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Tanya

Many thanks for taking the time to leave a review and we are sorry to hear you are not happy with the highlighter or blusher.

With the highlighter do give it a good shake before clicking and click just twice. If the blusher is not right for you then do return it for an exchange or refund and details may be found on the returns page on the website here. https://www.lookfabulousforever.com/returns

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I cannot quite believe it but my order…

I cannot quite believe it but my order of two items placed Sunday morning 7th July was delivered by my postman
at 9am this morning Monday 8th July !!
What efficiency ! Amazing, well done. I continue to enjoy your products too.....

8 July 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear 'custoamer 2'

Many thanks for letting us know that Royal Mail and our lovely warehouse team have excelled themselves - fabulous to hear!

Warmest wishes,

Caroline
LFF Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look