Londonsupplements Reviews 148

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and the wide selection of products available, often finding what they need at good value. Several people also report fast and prompt delivery, with some receiving their orders quickly and being kept informed throughout the process. The quality of the products is often praised, with many expressing satisfaction and a willingness to reorder. However, some customers experienced significant issues with delivery, including long delays, missing parcels, and poor handling by couriers, leading to damaged or lost items. There are also reports of receiving incorrect or visibly damaged products, with some items appearing used or having passed their best-before date. A few people were dissatisfied with the customer service, citing unresponsiveness to emails and difficulties in resolving issues or obtaining refunds for faulty products.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction, noting products... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt and fast delivery, often... See more

Order

People report ambiguous experiences with order, with some customers praising prompt delivery and ease of... See more

Price

Users describe positive interactions with price, consistently finding products to be the least expensive or... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the great quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 3 out of 5 stars

-1 star for delivery experience. Driver (from Yodel) decided not to knock on the door but to hide the package in the most unexpected spot (in a communal area behind a bin) which caused me to think... See more

Rated 3 out of 5 stars

You sent and email asking for a TrustPilot review so here it is. Ordered 02/10, meant to be here within approx 48 hours, nothing was searchable by Royal Mail and nothing arrived so emailed them an... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

148 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

London Supplements motivates me

I like the friendly service, the chats and their honesty. is not a shop that will just sell you stuff for sake of selling, but instead they sell you items as per your like and needs and they give good advise. the team is so much more clued up on supps. and accessories than Im. Glad to be going to London Supplements for shopping (and when items not in stock they happily refund...how lovely :-)

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Delayed delivery.

I ordered products over one week ago and it still haven't been sent. I sent email with advice when it gonna be sent - no respond. I needed ASAP, I still don't know when it gonna be sent.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Ordered protein powder on 19th February. Missed connection with courier and so has never been delivered. There has been no apology made and communication has been incredibly slow with no replacement or refund received. I would never order from this company again!

19 February 2024
Unprompted review
Rated 5 out of 5 stars

I have been using this company since July 2022

I have been using this company since July 2022 buying Optimum Nutrition Whey 4.5kg. I notice they don't have too many good reviews here but I must say I have not experienced any issues during my time ordering with this company. I continue to use them for this product which I order every two to three months.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! I ordered £150 worth of protein, BCAA and pre work out - the full order was delivered later than promised, and then the pre work out was missing from delivery. It’s been over a month now, despite several emails from me, London supplements have done nothing to help.

31 July 2023
Unprompted review
Rated 1 out of 5 stars

damaged goods received - would not buy from them again

bought a box of 12 Grenade protein bars from their online store, hoping they could be my new source for these (I buy a box a month online). received a damaged - crushed, torn - box containing squashed bars; they had been sent in only a jiffy bag - any other seller would send these fragile items in a sturdy box to withstand handling in the post. I contacted seller but they would not replace or refund saying they could not be held responsible (for the condition of goods a customer receives), even in knowledge they would lose my future custom and incur bad reviews. avoid this store - plenty of other places to buy these online.

19 May 2021
Unprompted review
Show reviews in all languages. (148 reviews)

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