While on New Year’s Eve evening emergency expert plumber got sent in less than thirty minutes . Very polite , professional clean and efficient. identified the reason of the leak under my sink a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Idris was excellent!! Very prompt arrival, very clear on what needed to do done to resolve a blocked stack, demonstrated the before and after (and sent me the video) all while being very courteous and... See more
Company replied
Excellent service from Idris today. He arrived on site exactly when he said he would, conducted a thorough survey, and produced a report within 20 minutes following his survey. The price was extremely... See more
Company replied
GREAT draiange engineers. Mikel arrived so quickly and was able to unblock my drain outside super quick. Frankly, fastest and mosy reliable drainage service I ever used.
Company replied
Company details
Written by the company
Being a quality service provider, we offer our customers a wide range of plumbing and drainage services including emergency, residential and commercial plumbing facilities. With the help of our efficient team, which is available for your help 24/7 and 365 days, we are ready you help you wherever you are in London or surrounding areas. For detailed information, to see the list of full service areas. So, whether your problem is as simple as a leaking tap or enormous as an installation of a water system, no worries at all as we are just one call way to set up all for you. Having qualified technicians and experienced professionals’ pipe leakage, Sink blockage, toilet repair, clogged drainage systems, is not a big deal anymore, as our expert team is all in one solution to your problems. Our certified and highly trained professional plumbers possess equipment with the latest technology to make your plumbing experience more reliable and up to the mark without any flaws. Fast response and actions in plumbing incidents are paramount and London Emergency Plumbing fully understands this. This is why we have a 40 minute response time for emergency plumbing issues and drainage problems. Small Plumbing issues can evolve huge problems when left delayed. So, whether it’s a blocked or clogged toilet, repairing gas leaks in heating systems, or a detailed CCTV drain survey we will handle it all while you sit back relax. With a long list of plumbing and drainage service, we offer you a tremendous variety of services including all emergency plumbing services and electrical plumbing services. So, there is no such plumbing issue in London that our technicians are not aware of.
Contact info
144 Labdroke Grove, W10 5NE, London, United Kingdom
- 020 8064 1046
- info@londonemergencyplumbing.co.uk
- londonemergencyplumbing.co.uk
4.4
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
**Title:** Exceptional Plumbing service by ibrahim
**Title:** Exceptional Plumbing and Drainage Service by Ibrahim
I recently had the pleasure of using Ibrahim's plumbing and drainage cleaning service, and I couldn't be more satisfied with the results. From the moment I contacted him, Ibrahim was professional, courteous, and prompt in addressing my concerns.
The main gutter line at my property was overflowing, causing significant worry about potential water damage. Ibrahim arrived on time, equipped with all the necessary tools, and quickly assessed the situation. His expertise and attention to detail were evident as he efficiently cleared the blockage and ensured the gutter system was functioning perfectly.
What impressed me the most was Ibrahim's dedication to providing top-notch service. He took the time to explain the issue, the steps he was taking to resolve it, and offered valuable advice on maintaining the gutter system to prevent future problems. His friendly demeanor and willingness to go the extra mile made the entire experience stress-free and enjoyable.
I highly recommend Ibrahim's plumbing and drainage cleaning service to anyone in need of reliable, efficient, and professional assistance. Thank you, Ibrahim, for your outstanding work!
23 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Himal,
Thank you so much for your kind and detailed review! We are delighted to hear that Ibrahim was able to address your concerns and provide a thorough, professional service. It's great to know that his expertise and dedication made the experience stress-free for you. We truly appreciate your recommendation, and we’ll be sure to pass along your feedback to Ibrahim. If you ever need assistance again, don’t hesitate to reach out!
Best Regards,
LEP
Idris is the best tradesman you can…
Idris is the best tradesman you can ever get!! I’ve used him twice now and both times the nicest person to deal with.
Would highly recommend him.
22 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Alejandro,
Thank you so much for your kind words! We're thrilled to hear that Idris has been able to help you on multiple occasions and that you’ve had such a positive experience. We truly appreciate your recommendation, and we’re glad to have him on our team. If you ever need assistance again, don’t hesitate to reach out!
Best Regards,
LEP
Outstanding service from Idris from London Emergency Plumbing…
Outstanding service from Idris our plumber. As well as being incredibly experienced, professional and an excellent plumber, he was a real gentleman too. He carried out the work swiftly and corrected the bad work previously done by a different plumbing company in no time. We will only ever use Idris from London Emergency Plumbing going forward. 5 gold stars and a massive thumbs up 👍😊. Excellent value too.
20 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Bonnie,
Thank you so much for your kind words! We’re thrilled to hear that Idris provided such outstanding service. It’s great to know that he not only delivered top-notch plumbing work but also did so with professionalism and courtesy. We truly appreciate your trust in London Emergency Plumbing, and we’re so glad you’ll be relying on us in the future. 5 gold stars and a big thumbs up right back to you! 👍😊
Best Regards,
LEP
LEP gets my highest recommendation…
LEP gets my highest recommendation possible. Prompt response to call out - with excellent communications. Idris arrived one hour later - he was polite, knowledgeable and able to resolve the problem with a minimum of fuss giving full explanation as to the work he planned to do. Not the cheapest but more than excellent value in comparison to their competitors!!
19 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi John,
Thank you so much for the fantastic review and recommendation! We’re so happy to hear that Idris was able to resolve the issue quickly and efficiently while keeping you informed every step of the way. We always aim to deliver excellent value and top-notch service, and it’s great to know we’ve met your expectations. We truly appreciate your trust and will always be here for any future needs!
Best Regards,
LEP
Iliyas the plumber did a great job…
Iliyas the plumber did a great job unblocking my toilet this morning. He arrived on time, was friendly, and quickly figured out the problem. He worked fast and made sure everything was clean when he finished. I really appreciated his helpful tips to avoid future issues. I’d definitely recommend him to anyone who needs plumbing help!
19 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Steve,
Thank you for the fantastic review! We’re so glad to hear that Iliyas provided great service and was able to sort out the issue quickly. It’s wonderful that he not only fixed the problem but also took the time to offer helpful tips for the future. We truly appreciate your recommendation and are happy to know you were satisfied with his work. We'll be sure to pass along your kind words to Iliyas!
Best Regards,
LEP
Quick and efficient
On time, quick and reliable service. The engineer explained in detail the problem and advice me how to prevent it in the future.
18 February 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Leo,
Thank you for your positive feedback! We're glad to hear that you experienced quick, efficient, and reliable service. It’s great that the engineer took the time to explain the issue and offer advice for the future. We always aim to provide top-notch service and helpful solutions, so we really appreciate your kind words!
Best Regards,
LEP
Impeccable efficiency
Impeccable efficiency, and on a Sunday afternoon!
Many thanks again!
Emma
16 February 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Emma,
Thank you for your kind words! We take pride in providing efficient service, even on a Sunday afternoon. Your appreciation means a lot to us.
Best Regards,
LEP
Best regards,
I think they are the best company in…
I think they are the best company in London. I had a blocked manhole and also a boiler with no hot water And heating due to frozen pipes they were very quick and efficient They wasted no time into fixing my issues and I had my water and heating within the hour
14 February 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Diana,
Thank you for your generous feedback! We are thrilled to hear that our team promptly addressed your blocked manhole and resolved the heating and hot water issues caused by frozen pipes. Ensuring your comfort and satisfaction is our top priority, and we're glad we could restore your water and heating within the hour.
Best regards,
LEP
Super fast service and great…
Super fast service and great communication.
Idris was able to fix the problem very quick
14 February 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Customer,
Thank you for your positive feedback! We're delighted to hear that Idris was able to resolve your issue quickly and that you were satisfied with our service.
Best regards,
LEP
Called out in an emergency for drains
Called out in an emergency for drains. Arrived promptly to the site. Idris was very polite and courteous. Spent time on making sure the drains were fully cleared. Jet washed the drain and cleared the area fully before leaving. Would definitely use them again and very happy to recommend.
14 February 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Aneela,
Thank you for your detailed and positive feedback! We're pleased to hear that Idris provided prompt and courteous service during your emergency drain issue. His thoroughness in clearing and jet washing the drain, as well as ensuring the area was left clean, reflects our commitment to quality. We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
LEP
Worst and unprofessional plumber i paid…
Worst and unprofessional plumber i paid 180 pound for telling that professional to where to start . And he came back when I complained but he still couldn't fix it because i paid him already . And i showed this professional what is issue and i got all on video will be posting soon . And they try to get cash to avoid vat ( will be sending all info and messages to hmrc )
Not happy at all coz i have to look for better
13 February 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Amira ,
Thank you for your positive feedback! We're glad to hear that Idris provided quick and efficient service.
Best regards,
LEP
10/10
10/10.
Idris was professional and efficient.
Highly recommend.
18 January 2025
Unprompted review
Reply from London Emergency Plumbing
Dear Archie,
Thank you for your outstanding 10/10 rating! We're thrilled to hear that Idris provided professional and efficient service. Your high recommendation means a lot to us.
Best regards,
LEP
The plumber
The plumber, Ilyias, was very efficient, knew what he was doing and clearly explained what he was doing and the whole process. He arrived on time and made no mess.
18 January 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Siegfried,
"Thank you for your great feedback! We're so glad to hear that Ilyas was able to provide efficient and clear service while keeping things tidy. It’s always our goal to ensure that you have a smooth and professional experience. We truly appreciate your kind words and are here whenever you need us!
Best Regards,
LEP
cowboy plumbers
Very expensive, dishonest, total let down, required emergency call out for leaking boiler and they did not explain the hourly rate when asked about their charges over the telephone, on arrival of the plumber quoted £195 per hour and on top of the initial call out charge of £69, very unprofessional, greedy, I should have explored other avenues and used another plumber to solve the leaking boiler issue, they did not trace the source of the leak but charged me £195 + £69 + VAT
Had to call my usual plumber the next day to resolve the leak
12 January 2025
Unprompted review
Great fast professional service from…
Great fast professional service from Iliyas.
17 December 2024
Unprompted review
Reply from London Emergency Plumbing
Hi KunleBarker TV,
Thank you for your fantastic feedback! We’re so glad to hear that Ilias was able to resolve your emergency . It’s wonderful to know that his responsiveness and support made a positive impact. We truly appreciate your feedbaclk and would be happy to assist you again in the future!
Best regards,
LEP
Excellent service
Excellent service. Called at night for an emergency unblocking. Plumber arrived within 35 minutes and fixed the problem within 10 minutes. All sorted. Very pleased and would highly recommend Iliyas!
11 December 2024
Unprompted review
Reply from London Emergency Plumbing
Hi Jamie,
Thank you for your fantastic feedback! We’re so glad to hear that Ilias was able to resolve the bloackage quickly and efficiently, and that he went the extra mile to ensure everything was safe and secure. It’s wonderful to know that his responsiveness and support made a positive impact. We truly appreciate your recommendation and would be happy to assist you again in the future!
Best regards,
LEP
100% excellent CCTV survey service from Adris…
I received plumbing services from Adris in September for a CCTV survey, and I couldn’t be more pleased with the experience. He is courteous, knowledgeable, and took the time to patiently answer all of my questions. One of the key differences that set him apart is his tidiness—he left no mess behind, unlike a previous plumber who left me with a lot to clean up. Adris made the entire process smooth and hassle-free.
Today, followed up with him three months later for a report, and he promptly responded, working with his admin/back office to ensure it was sent to me. I will definitely be hiring him for any future plumbing needs and highly recommend his services to others.
Thanks so much, Adris. You don’t understand your work means so much to me and I’m sure I can speak for others who are lucky to have you as their appointed person to help them.
10 September 2024
Unprompted review
Reply from London Emergency Plumbing
Hi Patty JC,
Thank you for your thoughtful review! We’re pleased to hear that your experience with us was quick and easy, and that Adris’s politeness, tidiness, and quality of work stood out. We appreciate your feedback regarding the plumber and admin. Your recommendation means a lot to us, and we look forward to assisting you again in the future!.
Best regards,
LEP
I want to commend Iliyas for the…
I want to commend Iliyas for the excellent plumbing service he provided yesterday. He was professional, efficient, and completed the job in just 15 minutes! His expertise and quick problem-solving skills made the entire process smooth and hassle-free. Highly recommended!
8 December 2024
Unprompted review
Reply from London Emergency Plumbing
Dear TING,
Thank you for your kind and thoughtful review. We are delighted to hear that Iliyas was able to resolve your plumbing issue with such efficiency and professionalism. It is always our goal at LEP to deliver service of the highest standard, and it is wonderful to know that Iliyas exemplified this during his visit.
At LEP , we value feedback such as yours as it highlights the commitment of our team to provide excellent service. Please do not hesitate to contact us should you require assistance in the future.
Thank you once again for choosing LEP.
Kind regards,
LEP Team
Excellent service
Excellent service. Very prompt, plumber phoned to explain everything. Very happy.
7 December 2024
Unprompted review
Reply from London Emergency Plumbing
Dear Matt,
Thank you so much for your fantastic feedback!
We're delighted to hear that you had such a positive experience with us and that the plumber was able to resolve your issue efficiently. It’s great to know that you found his service knowledgeable and helpful.
We truly appreciate your kind words and look forward to working with you again in the future. We are always here to help!
Best wishes,
LEP Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.