We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
Company replied
Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more
Company replied
Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more
Company replied
Company details
About Locauto Group
Written by the company
🚙 Locauto Group: la mobilità su misura, 100% italiana
Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.
Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.
Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:
- ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
- 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
- 🧑🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente
In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.
Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.
🚙 Locauto Group: tailor-made mobility, 100% Italian
For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.
We are a 100% Italian group, with a network of around 110 rental offices located in major airports ✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.
We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:
- ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
- 🐾 BAU THE WAY, to travel with your four-legged friend
- 🧑🎓 LOCAUTO YOUNG, designed for new drivers
Plus, with our MYLOCAUTO FRIENDS 🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.
Whether you’re a private individual 👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙
Contact info
Unisciti a MyLocauto Friends
4.7
Excellent
221K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience! The car was new and performed very well, and I picked it up in Cagliari without any long waits. The staff at the airport were friendly, professional, and well-prepared. Everything went smoothly from start to finish.
9 August 2026
Reply from Locauto Group
Many thanks, see you soon! Erika
Everything was very smooth
Everything was very smooth, the employees took care of my reservation very quickly, the car was in perfect condition and also the return process was done in 2 min. Overall the best renting experience so far.
12 August 2026
Reply from Locauto Group
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group
Thank you for the great review! Stefania
I recommend 100% …
I recommend 100% very good fast welcome and do not force your hand for additional insurance, clean car, and on the return I had the opportunity to extend the rental of 12 hours (without any additional cost). Very nice staff, very fast return.
10 August 2026
Reply from Locauto Group
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Good prices and pleasant service
As the title says, the prices are very good. The lady that both handled the pickup and return was very pleasant. Also my car was almost brand new which was nice as well.
10 August 2026
Reply from Locauto Group
Hello, so glad you enjoyed the trip with us, Fabio
Fantastic Service
Fantastic Service, speedy handling, friendly Agent at Airport, will continue to be a loyal Customer
12 August 2026
Reply from Locauto Group
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Despite having a reservation
Despite having a reservation, I had to wait almost three hours in the heat with about 15 other people for a car. And then the car with automatic transmission, which was important to me and for which I paid extra, wasn't available. For three weeks, they couldn't provide me with the car I wanted! All they offered me was a €50 discount for those three weeks. Never again!
18 August 2026
Reply from Locauto Group
Hello Ute, thank you for sharing your experience with Locauto. We are sorry to hear we didn't meet your expectation and we apologize for the troubles that affected you, your family and your vacation. We are reviewing your case and we will update you as soon as the investigation is completed. We apologize again and we thank you for your patience.
Anna
Reply from Locauto Group
Thank you for your feedback! Fausto
Very good experience with this Company
Very good experience with this Company, no any issues faced during their service
11 August 2026
Reply from Locauto Group
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Quick and polite service
Quick and polite service. Easy pick up and drop off. Car was great.everything went smoothly.
12 August 2026
Reply from Locauto Group
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group
We are so happy about your all-out stressless experience. Lucrezia
Very nice
Everything went good and fast, car pick up as well as return 😊 Maybe you could only improve the information about return location in Bergamo, becouse we had a little trouble finding the place
18 August 2026
Reply from Locauto Group
Hello, so glad you enjoyed the trip with us, Fabio
Fast for check in and out
Fast for check in and out
Good human relation with staff
Nice car
18 August 2026
Reply from Locauto Group
Thank you for your feedback! Fausto
Easy checkin and check out
Easy checkin and check out, employees are kind and supportive.
Locauto is always my first choice whenever visiting Italy.
18 August 2026
Reply from Locauto Group
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Central rental location in Trieste
Central rental location in Trieste with enough cars but you need to know which size car you require for your luggage. Also oil indicator lamp camp on even though we had only done 250km into our trip.
10 August 2026
Reply from Locauto Group
Hello Michael, thank you for taking the time to share your feedback regarding our service in Trieste. We highly value your insights, as they are essential in helping us continuously improve.
Thank you for renting with Locauto, we hope to welcome you again soon.
Sara
Reply from Locauto Group
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Staff 5 starts
The check-in service was very professional and attentive. They explained everything to us, and we left without any doubts. The vehicles provided were in very good and reliable condition. The check-out process was equally professional, quick, and without much bureaucracy. Staff 5 starts.
17 August 2026
Reply from Locauto Group
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group
Many thanks, see you soon! Erika
They were quite nice but did not help…
They were quite nice but did not help installing a child seat
10 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.