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Locauto Group - Brindisi Aeroporto Reviews 

8,273
TrustScore 5 out of 5

4.9

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

No problem at all car was new and clean all process goes well and I returned car in same condition. I think full insurance is a bit pricy but is required in this part of Italy for your own relax if so... See more

Company replied

Rated 4 out of 5 stars

The initial collection of the car involved a 20 minute wait at an empty desk and we then had to wait for the gentleman to log into all the systems before he was able to process our rental. By this t... See more

Rated 5 out of 5 stars

I would highly recommend this company. They contacted me before I arrived to confirm my booking and make sure I knew where to go on arrival to the airport. The car they provided was excellent and in r... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. The car was exactly the one we booked. With other companies it is often an equivalent car which is never equivalent. However with Locauto it was exactly the one we want... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

  • +39 0243020411
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4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,273)

62,353 reviews in the last 12 months

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Rated 5 out of 5 stars

voiture confortable et neuve

voiture confortable et neuve ; service rapide à la réception et au retour

24 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

All fine

Quick, smooth service, english workwd out fine

23 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

No problem at all car was new and clean…

No problem at all car was new and clean all process goes well and I returned car in same condition. I think full insurance is a bit pricy but is required in this part of Italy for your own relax if something happen - plenty of damage cars driving around is it mean they don’t care much about road rules. So buy insurance also if you don’t won’t come back home with big bill.

24 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

We received practically new car…

We received great practically new car with 4000 kilometers mileage. Driving it was pure fun. There were no problems with check in and check out. All of earlier scratches were marked in the check in file and staff is talking fluently English. We had only good experience.

17 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Kajetan,thank you for sharing your experience.
We are glad that you enjoyed our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 5 out of 5 stars

Checking in to receive the car was…

Checking in to receive the car was straightforward and efficient. Dropping the car back was the same, quick, and the staff were friendly and quick to ensure everything was in order so we could get to our flight.

17 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Overall very good service

The initial collection of the car involved a 20 minute wait at an empty desk and we then had to wait for the gentleman to log into all the systems before he was able to process our rental. By this time it was late at night and we had to walk around the lot trying to locate the car.
Dropping the car off on return to the airport, however was a pleasure. The attendant was very helpful and efficient. This part of the process could not have been very improved. The car itself was also excellent, clean and a full tank of petrol.

22 July 2026
Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. They contacted me before I arrived to confirm my booking and make sure I knew where to go on arrival to the airport. The car they provided was excellent and in really good condition. Overall great service and I will use them again

22 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

nice clean car

nice clean car, nice correct people

15 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

The smoothest renting experience

Genuinely the smoothest experience I've ever had renting a car. Nice people, quick service, and good price.

22 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. The car was exactly the one we booked. With other companies it is often an equivalent car which is never equivalent. However with Locauto it was exactly the one we wanted. Car was nearly new and in excellent condition. I would be very happy to rent from them in the future.

21 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 3 out of 5 stars

I received the car with a displayed…

I received the car with a displayed driving range of 690 km. When I returned it, the dashboard showed 710 km of remaining range, yet I was told that the fuel level was insufficient. As a result, I was required to drive to a petrol station and add more fuel.

I do not believe this is fair, and the explanation I was given is not logical. I have a photo of the dashboard clearly showing 690 km of remaining range when I collected the vehicle.

I was told that the displayed range depends on the driver’s driving style. If that is the case, how can the remaining fuel be assessed based on the displayed range? The previous driver may have driven more or less economically than I did, which would directly affect the estimated range. Therefore, the displayed autonomy is not a reliable or objective measure of the actual fuel level.

For this reason, I believe it was incorrect to require me to add fuel based solely on the estimated driving range.

14 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Daniel,thank you for sharing your detailed feedback with us. We are truly sorry to hear that your drop-off experience did not meet your expectations.
We would like to clarify that our fuel level assessments are strictly based on the physical fuel gauge (the analog needle or digital fuel bars) on the dashboard, rather than the estimated range in kilometers. As you rightly pointed out, the displayed driving range fluctuates based on driving style, route type, and recent fuel consumption, making it an unreliable measure of actual fuel volume.
Our staff evaluates the fuel level using the fuel gauge indicators to ensure consistency with the check-out agreement. However, we sincerely apologize if this distinction was not explained clearly before your departure.
We hope to have the opportunity to welcome you back for a smoother experience in the future.
Chiara

Rated 4 out of 5 stars

Ok but

I think over the experience was ok

I expected a vehicle like the one I requested and paid a premium for, but got something smaller with no backup camera

13 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hello Johnny, thank you for doing business with Locauto, we really appreciate your feedback as it helps improving our service!
Sara

Rated 5 out of 5 stars

One of the best experiences both…

One of the best experiences both picking up the car and returning it. Great customer service.

19 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Perfect

We took a car at Brindisi airport and everything was perfect.
The car was new (1400km in total) and the team was professional.
No bad surprise when we took it and when we brought it back.
I recommend Locauto

20 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

The service at the aurport was really…

The service at the airport was really good and fast. We didn't have any problem and the FIAT that we had was perfect

20 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Everything was great expect the time we…

Everything was great expect the time we expect at the airport before taking the car. It was very long but the staff was very nice.

16 July 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for your feedback, Luana. We're happy you appreciated our staff and overall experience. We're sorry to hear about the long wait at the airport. We know your time is valuable, and we're working to make sure pickup goes more smoothly in the future.
We hope to see you again.
Anna

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