The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more
Company replied
Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ A flawless car rental experience in Pisa Renting with Locauto was genuinely one of the best travel decisions I made during my stay in Pisa. From the moment I arrived, their team... See more
Company replied
We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more
Company replied
Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was grateful to have found a company which doesn’t ask for a huge deposit or allows the use of a debit card. The staff were friendly and helpful with the clarifications. I would rent from them again.

Reply from Locauto Group - Pisa Aeroporto
All very easy and quick. Both pick up and return. Would definitely use again.

Reply from Locauto Group - Pisa Aeroporto
From the booking process to the pick-up to the drop-off everything was smooth sailing. The car was almost new, worked perfectly and was a joy to ride. The staff at the rental agency were very kind, professional and friendly and service was immaculate. Absolutely nothing but good things to say. I would 10/10 recommend using Locauto and should I return to Pisa, probably will. Grazie mille!

Reply from Locauto Group - Pisa Aeroporto
Excellent service. Hassle free no hard up selling. Would use again

Reply from Locauto Group - Pisa Aeroporto
I appreciated how easy and affordable Locauto was for renting a car next-day in Italy. While a lot of rental companies can try to scam tourists (such as Italy Car Rent), Locauto did not. Their customer service was attentive and friendly when picking up and dropping off my rented cars, and when I got a flat tire during my rental time. However, I am only giving 3 stars as their billing process for the cost of the flat tire was slow and clunky. I didn't receive an invoice for the flat tire until a month past the end date of my trip and instead of putting all the charges into one invoice, they were split into two invoices that I received days apart from each other. This made my process to file an insurance claim a bit complicated as I completed my claim before the second invoice came in. In conclusion, however, the staff of Locauto at the Pisa Airport were very kind and trustworthy, so that was extremely appreciated!

Reply from Locauto Group - Pisa Aeroporto
Smooth operation - small delay checking in this was more todo with the person checking than Locauto - everything else was good

Reply from Locauto Group - Pisa Aeroporto
Easy and quick online booking. The staff was friendly. The car was clean and ready on time. It was an excellent experience.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car was fantastic and better than I had booked.

Reply from Locauto Group - Pisa Aeroporto
Very good from start to finish. Will use on repeat visits without hesitation.

Reply from Locauto Group - Pisa Aeroporto
The waiting time in both reception and the car park was minimal the staff were very pleasant.
One point I would like to make is that I asked for an Audi A5 and was given a VW TROC, so the guy in the car park said they only had the VW. No offence VW but I think Audi are better. Apart from that the car was fine so no complaints. I would use this company again.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Friendly staff with a simple collection and drop off process. Good car choice which was clean throughout.

Reply from Locauto Group - Pisa Aeroporto
Kind agent, the car was new and reliable. Everything was easy from pick up until return. Highly recommendable.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
The entire process of check-in and drop-off is quick and easy. A new car in excellent condition.

Reply from Locauto Group - Pisa Aeroporto
Was told I was too young to hire a car but paid a young driver fee, and then got told to pay extra and to keep the car I originally booked but initially said I was too young to have that car

Reply from Locauto Group - Pisa Aeroporto
Great people to work with very easy to pick your car up and the drop off …

Reply from Locauto Group - Pisa Aeroporto
Really good experience throughout the process.

Reply from Locauto Group - Pisa Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.