Banner for Locauto Group - Alghero Aeroporto

Locauto Group - Alghero Aeroporto Reviews 

4,267
TrustScore 5 out of 5

4.8

Regione Nuraghe Biancu, 07041 Alghero, Sassari / Sardegna, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would always choose your company and recommend you because your vehicles are, above all, new, comfortable and safe. you are very efficient, fast, kind and favorable. you certainly made our trip more... See more

Company replied

Rated 5 out of 5 stars

Perfect experience with very friendly staff and good cars. Pickup was very smooth thanks to pre-booking and return without any stress thanks to the no stress all in insurance

Company replied

Rated 4 out of 5 stars

Excellent experience with this car rental company. The staff were extremely friendly, helpful, and welcoming throughout the whole process. I was also pleasantly surprised by the complimentary upgrad... See more

Company replied

Rated 5 out of 5 stars

Great experience with Locauto! ​Everything was smooth from start to finish. The pick-up at Alghero airport and the return at Cagliari airport went very quickly and effortlessly. The VW Polo was prac... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Alghero Aeroporto Fertilia potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 079999241. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Regione Nuraghe Biancu, 07041, Alghero, Sassari / Sardegna, Italy

  • +39 079999241
Promotion box for Locauto Group - Alghero Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,267)

61,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to take

Easy to take, friendly staff, decent car.

1 July 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Dear Aleksandar,thank you for sharing your experience with Locauto.
We are glad that you enjoyed our service and our friendly staff.
We hope to welcome you back with an even better experience.
Elisa

Rated 5 out of 5 stars

Great experience

No issue with th car, people at the office act professional, price is reasonable

1 July 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

Lower vehicle class

I rented a car through the Booking.com application and paid for a VW Polo or a similar vehicle.

However, when I arrived at the Locauto office at Alghero Airport, I was given a similar car with a non-functioning air conditioner. As the outside temperature was around 40°C, I could not accept a vehicle without air conditioning.

After a lengthy discussion, I was provided with a Kia, which belongs to a lower vehicle class than the one I had booked and paid for.

26 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Dear Jovanic,thank you for bringing this to our attention. We are sincerely sorry for the highly frustrating experience you had at our Alghero Airport office, especially given the extreme 40°C weather conditions.
Providing a vehicle with a non-functioning air conditioner is absolutely not the standard of service we aim to deliver, and we completely understand why you could not accept that car. Furthermore, we deeply apologize that the alternative vehicle provided belonged to a lower category than the one you had booked and paid for.
For any further questions you can get in touch with our Customer Service team at the following link:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope you will give us another opportunity to earn your trust back.
Elisa

Rated 5 out of 5 stars

I chose this rental company because I don´t need credit card

I chose this rental company because it doesn't require a credit card. I registered and ordered in advance by sending my details through their app, which partly accelerated the rental of the car. We got a brand new VW Polo, which didn't even have 2000 km on it. We drove 1000 km in a week, we handed over the car without damage, the handover was very fast. I was satisfied with them, I definitely recommend them to you. If we go to Sardinia again, we will definitely use their services. The quality/price ratio is unbeatable.

24 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Smooth and easy pick up

Smooth and easy pick up, their low fuel return option was very useful for us. Drop off easy too as just have to hand in keys to reception when in a rush! Would recommend.

21 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

We are very satisfied with both the…

We are very satisfied with both the company and the car. The service was excellent, and the vehicle met all our expectations.

28 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

All good!

Good experience!

27 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

E Highly recommended! ⭐⭐⭐⭐⭐xcellent experience

Excellent experience! I booked the cheapest car category, but I was pleasantly surprised to receive a premium car at no extra cost. Both the pickup and the return process were very fast, smooth, and professional. The staff was friendly and everything went perfectly. I would definitely rent from them again.

20 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Locauto Rent High-quality service!

The process to rent a car is easy, clear with no hidden costs.
The car received was a brand new hybrid SUV.
High-quality service! I highly recommend!

24 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

very good car - easy to upgrade

No deposit required; debit card accepted; fair price, very good car upgrade.

25 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 1 out of 5 stars

We had a very negative experience

We had a very negative experience. We booked a car in advance for €1,350, provided the necessary documents, and verified our credit card. Shortly before picking up the car, we were informed that the name on our credit card didn’t match the reservation and were advised to call the main office to resolve the issue or get a refund. We couldn’t get through for an hour; only after some time was the woman at the reception desk able to reach the main office and help us fill out a refund request. Since we never actually received the car and the problem arose before the scheduled rental start time, we are still waiting for a full refund for the car. Unfortunately, our vacation was ruined.

25 June 2026
Unprompted review
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Dear Mykola,thank you for sharing your experience.
We are truly sorry to hear about the negative experience you had and that your vacation was impacted. We would like to assure you that our reception desk team did everything possible within their power to assist you.
Regarding your refund request, we would like to clarify that when a booking is made through a third-party broker, the rental agreement and financial contract are strictly between the customer and the broker themselves. For this reason, Locauto does not have the authority or the system capability to directly intervene, modify the booking, or process refunds for those amounts.
We hope to welcome you back for a flawless experience in the future.
Chiara

Rated 5 out of 5 stars

10!!!

Very kind, helpful and nice staff!
I received a higher class car (new car) at a great price!
Thank you Locauto!!!

24 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Thank you ,

Thank you ,
for your services !!!
Grazie mille !!!

24 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

The best!

I highly recommend Locauto and will not look at any other rental company now in Italy. It was our 2nd time using Locauto, first time in Alghero. Same exceptional service. All the staff we met were very helpful, car collection and drop off was quick, easy and stress free. Thank you

24 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Perfect

Perfect service

23 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Great expirience

Great expirience from beggining to the end, very professional, highly reccomend

23 June 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Many thanks, see you soon! Erika

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look