Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicole in the Bristol shack was so welcoming, kind and helpful. No pressure to place an order but spent time with me in trying to find the perfect fabric for my new sofa. Highly recommend! 😊
Company replied
Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic friendly staff was mainly assisted by Rosa, and then Chloe too towards the end and for purchasing Refreshments offered and enjoyed, great air conditioning and such kindness towards me and... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Loaf - Bristol
Hi Jacky,
Thank you for your feedback. We’re pleased to hear you found our staff helpful and the environment pleasant.
Warmest Regards,
Paris
The lady which helped us was extremely…
The lady which helped us was extremely patient, helpful and knowledgeable. We seen her on both our visits to the Cribbs Causeway showroom.
30 December 2025
Reply from Loaf - Bristol
Hi,
Thank you for your lovely feedback! We’re so pleased to hear that the lady who helped you at our Cribbs Causeway showroom was patient, helpful, and knowledgeable on both of your visits. We’ll be sure to pass on your kind words to the team. We hope you enjoy your purchase!
Warmest Regards,
Paris
I was able to go to the Loaf store in Bristol
I was able to go to the Loaf store in Bristol to explore options. Despite being busy, the staff was helpful and professional. I ordered on line at home after considering samples. The entire process was simple and easy.
20 December 2025
Reply from Loaf - Bristol
Hi JP,
We're happy to hear that you were you were well looked after by the team at our lovely Bristol Shack, and that your positive experience extended to ordering online too.
It's so important to us that your Loafing experience is consistently great across all areas, so feedback like this is absolutely invaluable - thank you!
Warmest regards,
Ellie
Helpful staff in Bristol store also…
Helpful staff in Bristol store also very easy to order on website.
28 December 2025
Reply from Loaf - Bristol
Hi,
We're really pleased to hear that your experience ordering via our website lived up to the fabulous in-store experience provided by our lovely Bristol team. Thank you for choosing Loaf!
Warmest regards,
Ellie
Shop is fantastic
Shop is fantastic. Website good other than the tenders let the product down. They don’t look realistic or nearly as good. We would not have selected the product we did online.
26 December 2025
Reply from Loaf - Bristol
Hi Hugo,
Thank you for your review,
We’re so pleased you enjoyed the shop experience and found the website easy to use. we’re always looking to improve how our products are represented online, so I'll be sure to pass your feedback to the team.
Warm regards,
Cynthia
Excellent customer service
We visited Loaf in Bristol and were greeted straight away by Rosa. She was so helpful, she let us know the details for the fabrics and about the rub count. We thought we knew which fabric we wanted but actually changed our minds after her help. We were so pleased with the experience, she was very knowledgable and friendly. All of the furniture is such great quality, so comfortable and looks nice too. We ordered a sofa and armchair, can’t wait for it to arrive!
21 December 2025
Reply from Loaf - Bristol
Hi Louise,
Thank you for your review.
We’re pleased to hear about your great experience in our Bristol showroom and that Rosa was able to help guide you through the fabric choices.
It’s lovely to know you felt well looked after and confident in your decision. We hope you love your new sofa and armchair when they arrive.
Warm regards,
Cynthia
Super helpful!
Great team, always super helpful - can’t wait to get our new sofa!
20 December 2025
Unprompted review
Reply from Loaf - Bristol
Hi Caroline,
Thank you for your wonderful feedback! We’re thrilled to hear that our team has been so helpful, and we can’t wait for you to enjoy your new sofa. We hope it brings you lots of comfort and happiness!
Kind Regards,
Paris
Good service
Good service. Knowledgeable staff, even the trainee. Greeted us on arrival, and came back to us regularly to check if we had any questions. Ordered 2 sofas, a footstool and some extra cushions. Thank you
19 December 2025
Unprompted review
Reply from Loaf - Bristol
Hi Neil
Thank you for your review,
It’s great to hear you received such helpful and knowledgeable service, and that your visit felt welcoming throughout. We hope you enjoy your new sofas, footstool and cushions.
Warm regards
Cynthia
Good that you have a store to see and…
Good that you have a store to see and sit on sofas. Staff were very helpful.
19 December 2025
Reply from Loaf - Bristol
Hi Mark,
Thank you for your review,
We’re really pleased to hear you found it helpful being able to see and try the sofas in store, and that the team were on hand to help. Thanks for sharing your experience.
Warm regards,
Cynthia
Reply from Loaf - Bristol
Hi Sim,
Thank you for your kind feedback!
We’re delighted to hear that our team came across as friendly and professional, we always aim to make every experience with us a positive one.
We really appreciate you taking the time to share this!
Warmest Regards,
Paris
Thank you Rosa
Hi we today visited Loaf in Patchway Bristol.
We were greated by a lovely bubbly lady by the name of Rosa.
What a pleasure it was to meet this lovely lady.
She made us feel very welcome and explained all about the different fabrics. She spent about 1.5 hours with us and nothing was too much trouble.
It was a pleasure to give Rosa our order today.
Rosa flies the Loaf flag with lots of pride.
Many thanks Loaf.
16 December 2025
Unprompted review
Reply from Loaf - Bristol
Hi Allan,
Thank you so much for your kind words.
I’m absolutely delighted to hear about your wonderful experience at our Patchway Bristol showroom and how warmly Rosa looked after you. She truly is a credit to Loaf and we’ll be sure to pass on your lovely feedback to her and the team.
I’m so pleased you enjoyed exploring the fabrics and that Rosa was able to make your visit both welcoming and informative. It means a great deal to us that you chose to place your order with confidence.
Thank you again for taking the time to share your experience, we look forward to welcoming you back to Loaf in the future.
Warm regards,
Manny.
Sofa purchase
Have bought a lot of items from loaf over time and found the quality excellent! Visited Bristol shack for the second time to make sure we were buying the right sofa for us and the right colour with the larger fabrics to drape over possibilities. We saw Rosa on both occasions and she gave us a lot of information and help with choosing.
10 December 2025
Unprompted review
Reply from Loaf - Bristol
Hi Susan,
Thank you so much for your lovely feedback. We’re delighted to hear you’ve been happy with the quality of your Loaf pieces and that your visits to the Bristol Shack were so helpful. Rosa will be thrilled to know her advice and support made choosing the right sofa and colour easier. We really appreciate your continued support and hope you love your new sofa.
Warmest Regards,
Paris
Excellent staff at an excellent showroom
This was our fourth visit to Loaf in Bristol, we have been taking our time to choose the right sofa. We have been to many sofa retailers and the staff at Loaf stand head and shoulders above everyone else. They were kind considerate and helpful. On our last visit Rosa was amazing and we purchased our beautiful new sofa from her. The whole team was friendly and very welcoming. We would highly recommend this company and the Bristol showroom.
10 December 2025
Reply from Loaf - Bristol
Hi Karen,
Thank you so much for sharing this lovely review! We’re delighted to hear that your visits to our Bristol showroom have been so positive and that after taking your time to find the perfect sofa, you chose to make your purchase with us.
It’s wonderful to know that our team, and Rosa in particular, made such a great impression. We’ll be sure to pass on your kind words to her and the rest of the Bristol crew. They’ll be chuffed to hear it!
We truly appreciate your recommendation, and we’re thrilled that you felt welcomed and well looked after each time you visited. If there’s anything you need as you wait for your beautiful new sofa, we’re always here to help.
Warmest Regards,
Paris
Staff were extremely helpful but words…
Staff were extremely helpful but words cannot describe how comfortable our new sofas are. They are so comfortable we went back and bought another one!!
22 November 2025
Reply from Loaf - Bristol
Hi Gary,
Thank you so much for taking the time to share this wonderful feedback! I’m delighted to hear that our staff were able to help make your experience smooth and enjoyable. I'm incredibly proud of our team and the service they provide.
But what truly makes our day is knowing just how much you’re loving your new sofas. Comfort is something we really focus on, so hearing that “words cannot describe” how comfortable they are is the best compliment we could receive.
And the fact that you came back to purchase a second one… that’s the highest praise of all! I’m honoured that you chose us again and we hope both sofas bring you years of relaxation and enjoyment.
Thank you for your trust, your loyalty, and your kind words. We look forward to welcoming you back anytime!
Warm regards,
Manny.
new chairs
this was such a pleasure going shopping in the store for are new furniture, the staff was great.
16 November 2025
Unprompted review
Reply from Loaf - Bristol
Hi Jason,
Thank you so much for your kind words!
I’m delighted to hear that shopping for your new furniture was such a pleasure. Our team takes a lot of pride in providing friendly, helpful service and it’s wonderful to know that our staff made your experience enjoyable. I truly appreciate you choosing us and hope your new pieces make your home feel even more special.
Please don’t hesitate to reach out if you need anything else, we’re always here to help!
Warm regards
Manny.
Rosa was lovely and very informative!
Rosa was lovely and very informative!
Slow riser sofa ordered!
11 November 2025
Unprompted review
Reply from Loaf - Bristol
Hi Tasmin,
Thank you for your feedback!
We are delighted to hear how lovely and informative Rosa was and we are pleased to hear you have chosen your sofa!
Please let us know if there is anything else we can assist with.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Corrie,
Thank you for your review
We’re so glad to hear you found our team friendly and informative we’ll be sure to pass along your lovely feedback to the team
Warm regards,
Cynthia
The team in the Bristol store were…
The team in the Bristol store were great. Very friendly and knew the range really well.
30 October 2025
Reply from Loaf - Bristol
Hi Mark,
Thank you so much for taking the time to share your feedback, we’re delighted to hear that you had such a positive experience with our team in the Bristol store!
It’s wonderful to know that you found them friendly and knowledgeable about the range. We’ll be sure to pass your kind words along to the team, they’ll be thrilled to know their efforts made a difference.
We really appreciate your support and hope you enjoy your new piece from Loaf.
Warm regards,
Paris
Shop was well laid out and welcoming
Shop was well laid out and welcoming. Information was readily available and all materials/covers were easy to compare.
2 November 2025
Reply from Loaf - Bristol
Hi JB,
Thank you for your lovely review
We’re so pleased to hear you found the shop welcoming and easy to explore. It’s great to know the layout and fabric displays helped make your visit enjoyable.
Warm regards,
Cynthia
All very easy to order on line
All very easy to order on line - can’t wait for my Slow Riser - it’s so comfy
2 November 2025
Reply from Loaf - Bristol
Hi Rowena,
Thanks a bunch! We’re thrilled to hear you found ordering nice and easy and we couldn’t agree more, the Slow Riser is ridiculously comfy! We can’t wait for you to enjoy it.
Warmest Regards,
Paris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.