Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
Company replied
Nicole in the Bristol shack was so welcoming, kind and helpful. No pressure to place an order but spent time with me in trying to find the perfect fabric for my new sofa. Highly recommend! 😊
Company replied
We were so excited to visit Bristol Loaf, it definitely didn’t disappoint. Great environment, no pushy salespeople, helpful staff and a comfortable space to consider which amazing Loaf sofa to buy... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All very easy to order on line
All very easy to order on line - can’t wait for my Slow Riser - it’s so comfy
2 November 2025
Reply from Loaf - Bristol
Hi Rowena,
Thanks a bunch! We’re thrilled to hear you found ordering nice and easy and we couldn’t agree more, the Slow Riser is ridiculously comfy! We can’t wait for you to enjoy it.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Dave,
Thanks so much for your kind words! We’re thrilled to hear you found our service friendly and easy to deal with.
Kind Regards,
Paris
Very helpful staff
Very helpful staff. They completed my order on line in store which was a great bonus for someone who is not confident online.
30 October 2025
Reply from Loaf - Bristol
Hi Elizabeth,
Thank you so much for taking the time to share your feedback!
I’m really pleased to hear that our team was able to help you complete your online order in our Shack. I understand that shopping online can sometimes feel a bit daunting, so it’s wonderful to know our staff could make the process easier and more comfortable for you. I’ll be sure to pass your kind words on to the team, they’ll be thrilled to know their support made a difference. I truly appreciate your visit and look forward to welcoming you back again soon!
Warm regards,
Manny.
Excellent products and staff were…
Excellent products and staff were amazing.
In Bristol and Trade office.
28 October 2025
Reply from Loaf - Bristol
Hi There,
Thanks so much!
We’re thrilled to hear you enjoyed both our products and the team in Bristol and at the Trade office.
We really appreciate your kind words!
Kind Regards,
Paris
Loaf at Cribbs Causeway is excellent!
Really helpful and friendly staff who we enjoyed meeting and who supported us in making a decision. Loads of choice and loveliness
30 October 2025
Unprompted review
Reply from Loaf - Bristol
Hi Karen,
Thank you so much for your lovely feedback!
We’re delighted you enjoyed meeting our team and found the experience helpful.
It’s great to hear you appreciated the range of choices too!
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Lisette,
Thank you so much for your lovely feedback!
We’re thrilled to hear you enjoyed your visit and received great service in the shop. We’ll be sure to pass your kind words on to the team, they’ll be chuffed!
Warmest Regards,
Paris
Rosa was brilliant!
28 October 2025
Unprompted review
Reply from Loaf - Bristol
Hi Joshua,
I’m delighted to hear that Rosa made such a positive impression and went the extra mile to help. I’ll be sure to pass along your feedback to her, she’ll be thrilled to know their efforts were appreciated.
Warm regards,
Manny.
store experience was excellent
store experience was excellent - great staff and attentive/helpful. Lower score on overall experience due to online order confirmation not happening without us calling twice.
27 October 2025
Reply from Loaf - Bristol
Hi Andy,
Thank you for your feedback!
I’m thrilled to hear that you had a positive experience in our Shack and found our staff attentive and helpful. I sincerely apologize for the inconvenience with your online order confirmation and appreciate you bringing this to my attention. Your input helps us improve our processes and we’ll work on ensuring a smoother online experience moving forward.
We hope to have the opportunity to serve you again soon!
Warm regards,
Manny.
Excellent service and good to know we…
Excellent service and good to know we are buying a British made product.
Hopefully we’ll have delivery before Christmas.
27 October 2025
Unprompted review
Reply from Loaf - Bristol
Hi Nick,
Thank you for your review
We’re delighted you’re happy with the service and proud to know you value our British-made products.
We can't wait to deliver your sofa to you well in time for Christmas
Warm regards,
Cynthia
Reply from Loaf - Bristol
Hi Peter,
Thank you so much for your lovely feedback!
I’m delighted to hear that our team made you feel welcome and that you enjoyed the complimentary drinks and chocolates. It’s our little way of saying thank you for visiting. We truly appreciate your support and hope to see you again soon!
Warm regards,
Manny.
Great customer service really great to…
Great customer service really great to not be rushed and given time to consider my substantial purchase!
25 October 2025
Reply from Loaf - Bristol
Hi Emma,
Thanks so much for your lovely review
We're so glad to hear you felt relaxed and unrushed during your visit that’s exactly the experience we want our customers to have. We really appreciate you taking the time to share your kind words.
Warm regards
Cynthia
Great help from all Staff members.
The assistants in the Bristol (Cribs Causeway branch), were more than helpful and pleasant. We were in the shop for nearly 2 hours trying to decide which fabric and colour to choose. Such a vast range is difficult to whittle down, but eventually we had a good idea. On our return home final checks on colour set against our ‘first bought’ Loaf bed, we made the purchase of our second Loaf bed, the Bagel Bed, on-line, but with a telephone call to the central hub operator, to complete the payment!
Thank you to every one of your staffs for their help. Now we are keen to take delivery before Christmas. Cheers Loafers!
25 October 2025
Reply from Loaf - Bristol
Hi Peter,
Thank you so much for your lovely review!
We’re so pleased to hear you had such a positive experience with our friendly team in Bristol it sounds like they took great care helping you choose the perfect fabric and colour.
We’ll be sure to pass your kind words on to the whole team.
Warm regards
Cynthia
Loaf Store Bristol is outstanding
Visited the loaf store in Bristol today and we were really impressed with both the service and the products available in store.
We were looked after by Holly and Tegan, who were both extremely helpful. They were very knowledgeable - we were looking at beds, tables, bedroom furniture and footstools and they were very patient and good humoured as we switched from one thing to another.
Cannot recommend them highly enough!
25 October 2025
Unprompted review
Reply from Loaf - Bristol
Hi Mrs Tarleton,
Thank you so much for your wonderful review
We’re delighted to hear you had such a great experience at our Bristol store. Holly and Tegan will be delighted to know their knowledge and good humour helped make your visit so enjoyable.
We really appreciate your kind recommendation
Warm regards,
Cynthia
Good customer service in Bristol store…
Good customer service in Bristol store - informative but gave us space to browse and play with colours/fabrics
21 October 2025
Reply from Loaf - Bristol
Hi Simon,
Thank you for your lovely feedback!
We’re so glad you enjoyed your visit to our Bristol store and that our team struck the right balance between being informative and giving you space to explore. We hope you found some colours and fabrics you love!
Warmest Regards,
Paris
Lovely help in the Bristol shack
Lovely help in the Bristol shack. Lots of information and no pressure. Rosa and her colleague were great, offering all of the information that we needed and advice.
17 October 2025
Reply from Loaf - Bristol
Hi Mr Dowse,
Thank you so much for you review
We’re absolutely delighted to hear that Rosa and the team were helpful with all the information you needed,
It’s great to know our team struck the perfect balance of being helpful and not pressure you, I'll be sure to pass on your lovely feedback to the team.
Warm regards,
Cynthia
I love the Loaf offering
I love the Loaf offering, products and customer service.
This purchase was a small one - a cosy sofa throw and it is great.
Very happy with the design and colours, suits my room.
12 October 2025
Reply from Loaf - Bristol
Hi Victoria,
Thank you for shopping with Loaf!
I’m happy to hear that you’re enjoying your cosy sofa throw and that it suits your room so well. It’s always wonderful to know that our designs, products, and customer service are hitting the mark. We truly appreciate your support and look forward to helping you find more lovely pieces in the future!
Hope to hear from you soon!
Kind regards,
Manny.
Great service
Kind and honest staff helped us get a wonderful new rug to complete extention
12 October 2025
Reply from Loaf - Bristol
Hi Graeme,
Thank you so much for shopping with Loaf!
I’m delighted to hear that our team could help you find the perfect rug to complete your extension. It's always our goal to offer honest advice and friendly service, so knowing that you had a positive experience really means a lot to us. I hope your new rug brings warmth and style to your beautiful new space,enjoy every moment in it!
Hope to hear from you soon!
Kind regards,
Manny.
Very friendly helpful staff
Very friendly helpful staff. Would be even better if there were more products to test such as sofa beds. But I did find my main bed.
14 October 2025
Reply from Loaf - Bristol
Hi SL,
Thanks so much for your lovely review!
We’re delighted to hear you found the perfect bed and that our team made your visit a pleasant one.
We’ll be sure to pass on your feedback about having more products to try in-store it’s really helpful.
Warm regards,
Cynthia
The loaf store staff are always lovely…
The loaf store staff are always lovely and helpful
12 October 2025
Reply from Loaf - Bristol
Hi Sam,
Thanks for shopping with Loaf!
The staff at our Shack are consistently warm, friendly, and genuinely helpful. It makes such a difference walking into a place where you're greeted with a smile and treated with care. Their service really adds to the overall experience and keeps me coming back.
Hope to hear from you soon!
Kind regards,
Manny.
Reply from Loaf - Bristol
Hi Lynda,
Thank you for shopping with Loaf!
Amazing to hear that you found our staff friendly and helpful. Providing warm, attentive service is something we truly value and it's always great to know when it makes a difference. We really appreciate you taking the time to share your experience and look forward to welcoming you back soon!"
Warm regards,
Manny.
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