Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
Nicole in the Bristol shack was so welcoming, kind and helpful. No pressure to place an order but spent time with me in trying to find the perfect fabric for my new sofa. Highly recommend! 😊
Company replied
Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic friendly staff was mainly assisted by Rosa, and then Chloe too towards the end and for purchasing Refreshments offered and enjoyed, great air conditioning and such kindness towards me and... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Well done Bristol!
It’s true that I have only just ordered my sofa and cushions, and haven’t received them yet. However, I just wanted to say how impressed I have been with all the staff in the Loaf Bristol store for their help and assistance during this purchasing process.
Well done!
21 January 2026
Reply from Loaf - Bristol
Hi TM,
Thank you for your lovely review,
We're delighted to hear that the team at our Bristol Shack made such lovely impression on you. we'll make sure to let he team know how please you are with them.
We hope you love your new sofa and cushions when they arrive
Warm regards.
Cynthia
Loved the shack and the sofas are so…
Loved the shack and the sofas are so comfortable can’t wait to receive it!
20 January 2026
Reply from Loaf - Bristol
Hi Caroline,
Thank you for your lovely review.
We’re so pleased you loved the shack and found the sofas super comfortable we hope you enjoy yours just as much when it arrives
Warm regards
Cynthia
Reply from Loaf - Bristol
Hi John,
Thank you for your review.
It’s great to hear you received good, friendly service in our Bristol store.
Warm regards,
Cynthia
We drove from Bournemouth to Bristol to…
We drove from Bournemouth to Bristol to see the Squishmeister IRL (I wish they had different names)
We were welcomed by Tegan who guided us though our decision making in the perfect way.
She answered all our questions and then left us alone to decide which is exactly what we needed.
The only thing I’d suggest to improve would be to offer hot drinks to people spending time in store.
It wasn’t just cos we’d driven from Bournemouth that we were gasping for a tea, we were also spending 4 grand on a sofa. A hot drink wouldn’t go a miss.
Big thanks again to Tegan for making the experience so pain free,
17 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Nicola,
Thank you for your review.
We're delighted Tegan looked after you so well and made your visit worthwhile after such a long journey. We also really appreciate your feedback regarding refreshments in store and will be sure to pass it on.
Warm regards,
Cynthia
We visited the shop at Cribbs Causeway
We visited the shop at Cribbs Causeway, Bristol. If you visit ask for Rosa, she is fabulous. Cannot wait to receive our new sofa and chair. Highly recommend.
14 January 2026
Reply from Loaf - Bristol
Hi Dave,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that Rosa made your visit to our Cribbs Causeway store such a great experience, we’ll be sure to pass on your kind words to her.
We hope you absolutely love your new sofa and chair when they arrive, and we can’t wait to hear what you think once they’re in your home!
Thank you again for recommending us.
Kind regards,
Paris
Lovely service from Holly and her…
Lovely service from Holly and her colleagues! So knowledgeable and friendly. Looking forward to out sofas in March!
15 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Helen,
Thank you so much for your lovely feedback!
We’re delighted to hear that Holly and the team provided such knowledgeable and friendly service. We’ll be sure to pass on your kind words to them, and we hope you enjoy your new sofas when they arrive in March.
Kind Regards,
Paris
Highly recommend Rosa and the team
Highly recommend Rosa and the team at Loaf Cribbs Causeway, Bristol. The store is well laid out, the product details and prices are detailed and clear, and the fabric section is great to make sofa cover choices. Rosa talked us through all the details clearly and with no hard sell. We browsed around other stores before we made our purchase, but nothing was better than the sofa we’d fallen in love with at Loaf.
13 January 2026
Reply from Loaf - Bristol
Hi Julie,
Thank you so much for this wonderful review.
We’re delighted to hear Rosa and the team at our Cribbs Causeway store made your visit such a positive experience. It’s great to know the layout, product information, and fabric section helped you feel confident in your choice and even better that the sofa you loved stood out after browsing elsewhere. We’ll be sure to pass your kind words on to Rosa and the team.
Kind Regards,
Paris
Reply from Loaf - Bristol
Hi Hall,
Thank you for your review.
It’s great to hear you team helpful and friendly, We’ll be sure to pass along your kind words to the team.
Warm regards,
Cynthia
Friendly and helpful staff
Friendly and helpful staff. ( Harvey) when I called to place the order for the bed. Sorted out all my queries.
Also very friendly and enthusiastic staff in the Bristol Loaf store. Gave me lots of information and advice. (Holly)
My second purchase from Loaf.
13 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Peter,
Thank you so much for your lovely review!
We’re really pleased to hear that Harvey was able to help answer all your questions when placing your bed order, and that Holly and the team in our Bristol store made your visit so welcoming and informative. Friendly, enthusiastic service is exactly what we aim for, so it’s great to know this came across.
Thank you for choosing Loaf again for your second purchase, we truly appreciate your continued support and hope you enjoy your new bed!
Kind Regards,
Paris
We went to cancel an order
We went to cancel an order, request a refund and put in a request for a different mattress under the Loaf returns guarantee. We felt a bit unsure about how it would go.
But all was fine! There was a team of 3, who were all really friendly, understanding and helpful and processed our request quickly and efficiently.
8 January 2026
Reply from Loaf - Bristol
Hi Peter,
Thank you for sharing your experience.
We’re really pleased to hear that the team made the process smooth and reassuring for you, and that everything was handled quickly and efficiently. It’s great to know you felt supported and understood throughout. We hope you’re delighted with your new mattress and look forward to helping again in the future.
Kind Regards,
Paris
Outstanding customer service
Outstanding customer service. Really helpful guidance from Tegan - very knowledgable, helpful and friendly. Not at all pushy, plenty of time to think about purchase and I went back later in the day and placed the order for a squisharoo and footstool.
Very nicely presented store with lots of sofas to try - well worth travelling to to try them out.
11 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi,
Thank you so much for your lovely feedback.
We’re delighted to hear that Tegan provided such knowledgeable, friendly, and pressure-free guidance and that you felt comfortable taking the time you needed before placing your order. It’s great to know you enjoyed the store and had plenty of sofas to try, well worth the trip! We hope you absolutely love your new Squisharoo and footstool when they arrive.
Kind Regards,
Paris
Bed in a button
Tegan the assisatant in the showroom was really helpful in showing us the product we wanted , a bed in a button, Tegan opened the bed and then let us look at our lesuire without any pressure.
The process of buying was quick and easy,
9 January 2026
Reply from Loaf - Bristol
Hi,
Thank you for sharing your experience.
We’re so pleased to hear that Tegan was really helpful in showing you the bed and giving you the time to look at your leisure, with no pressure. It’s also great to know that you found the buying process quick and easy. We’ll be sure to pass on your kind comments to Tegan and the team.
Kind Regards,
Paris
Great staff knowledge
Great staff knowledge, very helpful and always on hand for any questions
4 January 2026
Reply from Loaf - Bristol
Hi Paul,
Thank you for your review.
It’s great to hear the team were knowledgeable, helpful and always on hand to support you.
Warm regards,
Cynthia
No complaints
8 January 2026
Reply from Loaf - Bristol
Hi Clive,
Thank you for your review,
We're glad to hear that your love our service and have no complaints.
Warm regards
Excellent service from attentive staff.
Excellent service from attentive staff.
Highly recommend the Bristol store
6 January 2026
Reply from Loaf - Bristol
Hi Trevor,
Thank you for your kind words! We’re delighted to hear you received excellent service and found our team attentive. We’ll be sure to pass your feedback on to the Bristol store, they’ll be thrilled. We really appreciate the recommendation and hope to see you again soon.
Kind Regards,
Paris
Stylish Contemporary Furniture with Excellent Flexibility for Colour/Fabric Choices
Attractive and welcoming premises with friendly, helpful and knowledgeable staff. Great products, excellent quality materials and great to be able to mix and match fabric selections with a wide range of colour options.
2 January 2026
Reply from Loaf - Bristol
Hi Steve,
Thank you so much for your lovely review! We’re delighted you enjoyed our premises and found the team friendly and knowledgeable. It’s great to hear you appreciated the quality of our products and the flexibility to mix and match fabrics and colours. We truly value your feedback and look forward to welcoming you again.
Warmest Regards,
Paris
Great
Great helpful staff but they did not 'bother' you either.
Plenty of time to properly try sofas and loved the big swatches to get a realistic idea of how a sofa might look in different colours and materials.
My only wish is that you make a small sized Low Riser as then I would have bought 2 sofas
29 December 2025
Reply from Loaf - Bristol
Hi Helen,
Thank you so much for your thoughtful review!
I’m really glad you enjoyed the relaxed, helpful approach from our team and found the large swatches useful when choosing colours and materials.
I really appreciate your feedback about the Slow Riser size. That's valuable insight and we’ll be sure to pass it on to our design and product team. It’s great to know there’s interest in a smaller version and we hope it’s something we can offer in the future.
Kind regards,
Manny.
The Bristol shack is a great space with…
The Bristol shack is a great space with everything displayed perfectly. Rosa was so lovely and really helpful, she couldn’t have tried harder to make sure I made the right choices. Thank you for going the extra mile 😊
5 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Kerry,
Thank you so much for your kind words!
It’s great to hear you enjoyed your visit to the Bristol Shack and that everything was displayed just as it should be. Rosa will be thrilled to know her help made such a difference, she truly loves going the extra mile. I really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Manny.
The shop was nice and well laid out but…
The shop was nice and well laid out but the shop assistant wasn't very helpful and a bit disinterested.
4 January 2026
Reply from Loaf - Bristol
Hi David,
Thank you for your feedback. We’re pleased to hear you liked the layout of the shop, but we’re very sorry to learn that the service you received did not meet expectations.
This has now been passed to our Head of Shacks to investigate further, as we take feedback about customer service very seriously. Your comments will help us address this and ensure a better experience going forward.
Thank you for bringing this to our attention.
Warmest Regards,
Paris
Very nice staff
31 December 2025
Reply from Loaf - Bristol
Hi,
Thank you! We’re so pleased to hear you found our staff very nice.
Warmest Regards,
Paris
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