Unlike many companies today you seem to care about your customer needs / requirements Keep this attitude and approach going then customers will return Well done staff
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Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
Lovely Loaf experience again in the Bristol Cribbs store yesterday. Really nice staff and easy ordering. Have ordered a sofa due to arrive in 8-10 weeks so cannot comment on purchase yet.
Company replied
We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
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Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Good service at the Store
Good service at the Store. We were given time to think and made decisions. However, we were told that we couldn’t pay in instalments which was our choice so we had to use our credit card. Later, they called us to say that we could pay in instalments but too late by then. This could have been handled better. Happy with the purchase though.
1 February 2026
Reply from Loaf - Bristol
Hi Susana,
Thank you for your review.
I’m pleased to hear you’re happy with your purchase and enjoyed your time in store. I’m sorry for the confusion around the instalment options this is something we’ll be feeding back to the team to help avoid similar situations in future.
Thank you again for your understanding.
Warm regards,
Cynthia
I have a number of loaf products and I…
I have a number of loaf products and I am extremely happy with them except the love chair sofa, which despite me contacting you a number of times in store and by phone remains unusable due to it being uncomfortable due to cushion sloping forward rather than like all other chairs and sofas backwards. Looks great but impossible to sit on for long without causing backhip pain
1 February 2026
Reply from Loaf - Bristol
Hi Stephen,
Thank you for your review.
I’m sorry to hear that the Love seat hasn’t been comfortable for you, especially given how pleased you’ve been with your other Loaf pieces. This certainly isn’t what we’d want for you.
We'll reach to you shortly to discussed a resolution further
Kind regards,
Cynthia
Being able to visit a shack to look at…
Being able to visit a shack to look at the sofas was really helpful. Ordering was easy enough and the delivery was great.
The sofa is better than I’d expected and finishes the room nicely.
31 January 2026
Reply from Loaf - Bristol
Hi Ash,
Thank you for sharing your experience!
I’m thrilled to hear that visiting the shack and seeing the sofas in person was helpful and that the ordering and delivery process went smoothly. I’m especially glad the sofa exceeded your expectations and completes your room perfectly.
Hope to hear from you soon!
Warm regards,
Manny.
We had such a lovely visit to the store…
We had such a lovely visit to the store in Bristol! The staff couldn’t have been more welcoming and friendly and were quick to assist despite the store being very busy on the last Sunday of the sale. That also meant we were treated to Prosecco and cookies which added even more to an already great experience! All of the ladies were fantastic - thanks to the lovely lady with blonde curls(so sorry I didn’t catch her name!),Rosa, Chloe, Phoebe we purchased a gorgeous velvet cuddlemuffin. Highly recommend 😊
1 February 2026
Unprompted review
Reply from Loaf - Bristol
Hi Ange,
Thank you so much for your lovely feedback!
I’m thrilled to hear you had such a wonderful experience at our Bristol Shack. The team will be so pleased to know their efforts made your visit extra special and I’ll be sure to pass on your kind words to Rosa, Chloe, Phoebe.
I’m delighted you’re enjoying your gorgeous velvet cuddlemuffin! Your recommendation means the world to us.
Warm regards,
Manny.
Great advise by lovely, non pushy sales team.
I was welcomed into the store by a lovely, helpful but not pushy sales assistant. She was very knowledgeable, helpful and patient. I was unsure of my fabric colour choice and I was given useful advice and given time to ponder. I was very happy with my experience.
31 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Hilary,
Thank you so much for your kind words!
It’s always great to hear that you had such a positive experience with our team. It’s wonderful that our Shack assistants could offer helpful advice while giving you the space to make the right choice.
I really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!
Warm regards,
Manny.
Reply from Loaf - Bristol
Hi Chris,
Thank you so much for your lovely feedback.
I’m delighted to hear that you had a great experience and found our team helpful and friendly. Providing excellent service and making our customers feel welcome is always our top priority, so your kind words truly mean a lot to us.
I really appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Manny.
Friendly service both in store and on the telephone.
Friendly telephone discussion when I made an order for sofa and chair. I had already been to a Loaf store and tried out several of their sofa’s. The experience in store was positive and didn’t feel rushed by staff. I was encouraged to take off my shoes and sit/ curl up as I would at home to ensure the seating was right for me. The fabric I wanted had been discontinued an alternative was suggested fortunately I had a swatch of it and was happy to proceed. The store encouraged me to take a selection.
28 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Sandra,
Thank you for your review.
It’s great to hear you enjoyed both your in-store and telephone experiences, and that the team helped you take the time to make sure the seating and fabrics were just right for you.
We’re so pleased you felt well supported throughout.
Warm regards,
Cynthia
Helpful staff and good range of display…
Helpful staff and good range of display stock. Colour and fabric samples made it easy to narrow down options, and free swatches were great for taking home to colour match. Only improvement would be to have the display sofas available in a broader range of fabrics (most were in a single fabric type).
21 January 2026
Reply from Loaf - Bristol
Hi,
Thank you for your kind feedback.
I’m really pleased to hear our team and the range of display stock helped make your decision easier, and that the colour and fabric samples. Especially the free swatches, were useful for home colour matching. I also appreciate your suggestion regarding a broader range of fabrics on display sofas. It’s valuable feedback and something we’ll certainly take on board as we review our showroom displays.
Thanks again for taking the time to share your experience.
Warm regards,
Manny.
What a fantastic place to buy a sofa
What a fantastic place to buy a sofa. All the staff we dealt with on our visits were great…friendly, well informed and helpful. Nothing was too much trouble and they helped us along our way to finding the right sofa. It was a real pleasure buying there in a relaxed environment.
26 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Steve & Christine,
Thank you so much for your kind words.
I’m delighted to hear that you enjoyed your experience with us and that our team could help make finding the right sofa a relaxed and enjoyable process. Creating a friendly, pressure free environment is really important to us. So it’s lovely to know that came across. I truly appreciate your feedback and hope you enjoy your new sofa for many years to come.
Warm regards,
Manny.
Great service comfortable atmosphere…
We were so excited to visit Bristol Loaf, it definitely didn’t disappoint.
Great environment, no pushy salespeople, helpful staff and a comfortable space to consider which amazing Loaf sofa to buy.
We settled for the gorgeous Jonesy in bobbing bouy clever velvet. Loved that there are colour swatches to take away and large fabric samples to drape over your favourite piece of furniture.
Really enjoyed our visit and can’t wait for our sofa to arrive.
17 January 2026
Reply from Loaf - Bristol
Hi Cheryl,
Thank you so much for your lovely feedback! We’re thrilled to hear that your visit to our Bristol store was so enjoyable and that you felt at ease exploring our sofas. It’s wonderful to know you love your new Jonesy in Bobbing Buoy Clever Velvet and that the swatches and fabric samples helped make your decision easier.
We can’t wait for your sofa to arrive either, and we hope it brings you many years of comfort and joy!
Kind Regards,
Paris
On arrival in the store Elliot came…
On arrival in the store Elliot came straight over and asked if he would help and offered us a glass of fizz & sweet treats. We knew which sofa we wished to purchase but wanted to double check a few details .. at this point another member of staff came off and once again was very helpful. Upon purchase everything was smooth and quick.
24 January 2026
Reply from Loaf - Bristol
Hi,
Thank you so much for sharing your experience with us.
We’re delighted to hear that Elliot made you feel so welcome from the moment you arrived, the fizz and sweet treats are always a nice touch! It’s great to know the team were helpful in answering your questions and that everything went smoothly and quickly at purchase. We’ll be sure to pass your kind words on to Elliot and the rest of the team. We hope you love your new sofa!
Kind Regards,
Paris
We love Loaf
We love your Bristol shop. The staff are all so friendly, professional and very patient, especially Phoebe!
They all know the products, fabrics etc which is really helpful when you’re trying to decide.
We nearly moved in it took us so long to decide!
There’s no pressure either which is great.
We love the detail - marshmallows, caramel bars and bottles of water. 💦
I love the tape measures too and being able to measure makes sense to me.
We’re looking forward to our new sofa 🛋️
24 January 2026
Reply from Loaf - Bristol
Hi Cate,
Thank you so much for such a lovely review!
We’re absolutely thrilled to hear how much you love our Bristol shop and that the team made you feel so welcome. Phoebe will be especially delighted to hear your kind words, we’ll be sure to pass them on. It’s great to know the product knowledge, relaxed atmosphere, and little details helped make the experience enjoyable and pressure-free. We’re so pleased you felt at home!
Kind Regards,
Paris
Well done Bristol!
It’s true that I have only just ordered my sofa and cushions, and haven’t received them yet. However, I just wanted to say how impressed I have been with all the staff in the Loaf Bristol store for their help and assistance during this purchasing process.
Well done!
21 January 2026
Reply from Loaf - Bristol
Hi TM,
Thank you for your lovely review,
We're delighted to hear that the team at our Bristol Shack made such lovely impression on you. we'll make sure to let he team know how please you are with them.
We hope you love your new sofa and cushions when they arrive
Warm regards.
Cynthia
Loved the shack and the sofas are so…
Loved the shack and the sofas are so comfortable can’t wait to receive it!
20 January 2026
Reply from Loaf - Bristol
Hi Caroline,
Thank you for your lovely review.
We’re so pleased you loved the shack and found the sofas super comfortable we hope you enjoy yours just as much when it arrives
Warm regards
Cynthia
Reply from Loaf - Bristol
Hi John,
Thank you for your review.
It’s great to hear you received good, friendly service in our Bristol store.
Warm regards,
Cynthia
We drove from Bournemouth to Bristol to…
We drove from Bournemouth to Bristol to see the Squishmeister IRL (I wish they had different names)
We were welcomed by Tegan who guided us though our decision making in the perfect way.
She answered all our questions and then left us alone to decide which is exactly what we needed.
The only thing I’d suggest to improve would be to offer hot drinks to people spending time in store.
It wasn’t just cos we’d driven from Bournemouth that we were gasping for a tea, we were also spending 4 grand on a sofa. A hot drink wouldn’t go a miss.
Big thanks again to Tegan for making the experience so pain free,
17 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Nicola,
Thank you for your review.
We're delighted Tegan looked after you so well and made your visit worthwhile after such a long journey. We also really appreciate your feedback regarding refreshments in store and will be sure to pass it on.
Warm regards,
Cynthia
I came into the store regarding a new…
I came into the store regarding a new mattress . The staff in the store greeted me on entry. Tegan then helped talk me through the different mattress options to help me find the one that best suits me and my husbands needs
16 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Erica,
Thank you for your review.
I’m delighted to hear Tegan helped guide you through the mattress options and made choosing the right one for you both easier.
We'll make sure to pass your lovely feedback to her
Warm regards,
Cynthia
We visited the shop at Cribbs Causeway
We visited the shop at Cribbs Causeway, Bristol. If you visit ask for Rosa, she is fabulous. Cannot wait to receive our new sofa and chair. Highly recommend.
14 January 2026
Reply from Loaf - Bristol
Hi Dave,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that Rosa made your visit to our Cribbs Causeway store such a great experience, we’ll be sure to pass on your kind words to her.
We hope you absolutely love your new sofa and chair when they arrive, and we can’t wait to hear what you think once they’re in your home!
Thank you again for recommending us.
Kind regards,
Paris
Lovely service from Holly and her…
Lovely service from Holly and her colleagues! So knowledgeable and friendly. Looking forward to out sofas in March!
15 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Helen,
Thank you so much for your lovely feedback!
We’re delighted to hear that Holly and the team provided such knowledgeable and friendly service. We’ll be sure to pass on your kind words to them, and we hope you enjoy your new sofas when they arrive in March.
Kind Regards,
Paris
Highly recommend Rosa and the team
Highly recommend Rosa and the team at Loaf Cribbs Causeway, Bristol. The store is well laid out, the product details and prices are detailed and clear, and the fabric section is great to make sofa cover choices. Rosa talked us through all the details clearly and with no hard sell. We browsed around other stores before we made our purchase, but nothing was better than the sofa we’d fallen in love with at Loaf.
13 January 2026
Reply from Loaf - Bristol
Hi Julie,
Thank you so much for this wonderful review.
We’re delighted to hear Rosa and the team at our Cribbs Causeway store made your visit such a positive experience. It’s great to know the layout, product information, and fabric section helped you feel confident in your choice and even better that the sofa you loved stood out after browsing elsewhere. We’ll be sure to pass your kind words on to Rosa and the team.
Kind Regards,
Paris
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