Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent friendly advisor & helpful
Excellent friendly advisor & helpful. Thank you
18 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kay
Thank you for your feedback, we are glad to hear the team were friendly and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
First call and first time dealing with…
First call and first time dealing with this company. So far so good . Called took time to go through information with me was personable and pleasant. Answered all questions
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sally
Thank you for your feedback. We're delighted that your first experience with us was such a positive one. It's great to hear our team took the time to answer all your questions and provided a friendly, personable service
Kind regards
Patient Safety and Complaints Improvement Team
The lady I spoke to today was extremely…
The lady I spoke to today was extremely helpful and throughly went through everything I need to know an told me I could give them a call if there was anything I wasn’t sure about ☺️.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Pauline
Thank you for your kind feedback. We're pleased to hear our team member was so helpful and took the time to explain everything clearly.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was extremely professional whilst…
Julie was extremely professional whilst also being caring and friendly at the same time. Clear information and answered all questions I had. Can’t fault the service. Julie’s a credit to the company.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Catherine
Thank you so much for your wonderful feedback. We're delighted to hear that Julie provided such a professional, caring, and friendly service, and that she was able to answer all of your questions clearly.
Kind regards
Patient Safety and Complaints Improvement Team
App does not link correctly
After changing my delivery date via the app and having it confirmed I eventually received a text message stating my delivery was to take place on the original date that I had changed it from. After several phone calls with Lloyds Clinical, I was assured that the delivery would take place as per the date change. However, this did not take place and I was subsequently told that the problem lies within the app communicating with the portal and doesn't recognise the change. Eventually, I managed to contact a very helpful person by the name of Jenny who thankfully sorted my problem out.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Derek
Thank you for sharing your experience. We’re sorry for the confusion and inconvenience caused after your delivery date change was confirmed but not reflected correctly. We understand how frustrating it must have been to make several calls to resolve the issue. We’re pleased that Jenny was able to assist and get everything sorted for you. Your feedback is appreciated and will help us continue to improve our systems and customer experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service very helpful phone…
Excellent service very helpful phone call about a future delivery date 10/10
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Neil
Thank you for your kind feedback. We're delighted to hear that you received excellent service and found our team helpful when discussing your future delivery.
Kind regards
Patient Safety and Complaints Improvement Team
Trying to get urgent prescription
Had to chase up several times to get urgent prescription but each person I spoke to was very helpful. Finally got confirmation my medication will be delivered 3 days before I run out.
I am new to all this and have found it stressful but the operator said it was unusual to have to chase. I do hope so.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Tricia
Thank you for your review. We apologise that you needed to contact us several times regarding your urgent prescription. We understand how stressful this can be, especially when you're new to the process. We're glad our colleagues were able to assist and confirm your delivery in time. Your feedback is valuable and will help us continue to improve our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Excellent service. Very thorough and professional. Guided my through the process efficiently and was very pleasant throughout.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Adrian
Thank you for your wonderful feedback. We're pleased to hear that you found our service thorough, professional, and efficient, and that our team was able to guide you through the process with ease. We appreciate your kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
Had a slight issue with the…
Had a slight issue with the prescription being sent from the hospital and we had run out of injections however the very helpful lady from Lloyds went out of her way to arrange a delivery asap, very grateful thank you so much.
17 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear SaqH
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to assist you and arrange a prompt delivery when you needed it most.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and friendly staff
Very helpful and friendly staff. A very organised system of delivery along with support if needed.
My first experience has got me off to a good start .
Thank you very much.
Bernard
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bernard
Thank you for your kind review. We're delighted to hear that your first experience with us was a positive one and that you found our team helpful, friendly, and well organised. We appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
My phone call today.
A friendly, efficient and professional representative.
Dealt with my order quickly and thoroughly.
Thank you Joe.
16 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mrs Philippa
Thank you for taking the time to share your experience. We're delighted to hear Joe provided a friendly, efficient, and professional service and was able to assist with your order quickly and thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Kerrie
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Really quick response and solved my…
Really quick response and solved my issue in no time at all. Big shout out to Ellie Roach for getting me sorted.
16 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear John
Thank you so much for your kind review. We're delighted to hear your positive comments about Ellie from our dedicated Patient Services team who assisted you with your delivery query and helped to resolve the issue for you. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Ian
Many thanks for taking the time to leave a review. We're really pleased to hear that you're happy with our service and we're grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Absolutely impeccable service
I cannot express my deepest gratitude to Alex and her team. Truly so thankful for the empathy shown towards myself and the delivery of medication. If you have a problem with deliveries or medication its probably your provider thats the hold up. Yes its time consuming waiting in the queue, but remember, you are not the only person in the world, have patience and respect.
15 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you so much for taking the time to share your experience. We're truly grateful for your kind words about Alex and our Patient Services team who assisted you in arranging a delivery of your medication. We're delighted to hear that their empathy and assistance made a positive difference and we also really appreciate your understanding of the challenges that can sometimes arise.
Thank you again for your feedback on our service.
Kind regards
Patient Safety and Complaints improvement Team
After a long period in a queue……..
After a very long time in a queue to speak to someone about my upcoming delivery, I spoke to a very polite and apologetic young man. He helped me to rearrange my delivery to a more suitable date.
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Hi Heather
Thank you so much for leaving a review.
Firstly we'd like to apologise for the delay you experienced in speaking to our Patient Services team. We're sorry that the call wait time was longer than expected but we'd like to reassure you that we're working hard to try to reduce this and improve our call waiting times. Alternative contact options are available via email, if you'd prefer to contact the team in this way and they will be happy to assist you.
We're so pleased to hear your positive comments about the co-ordinator you spoke to who assisted you and helped to rearrange your delivery date. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Absolutely horrendous service
Absolutely horrendous service. I've heard of being busy but I have moved 2 places in 20 minutes on the phone. The service from this place is non existent. Can't ever get through and on the rare occasions I can it's a pointless conversation. Will ask my availability and then give an appointment at a completely different time anyway. Delivery service was excellent but the staff at the call centre genuinely test your patience. Will not tell me when appointments are available, assure me they'll work around me and then complettly ignore everything I've said. Absolute disgrace
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Adam
Please accept our sincere apologies for the issues you've experienced in contacting our Patient Services Team and for the service you've received. We're actively trying to reduce and improve call waiting times and are very sorry for any frustration this has caused you.
We've requested additional information through Trustpilot to allow us to look into this further on your behalf and would be grateful if you could provide us with your contact telephone number. Alternatively please contact us via email at patientfeedback@lloydsclinical.com with your full details so we can investigate this matter further for you.
We look forward to hearing from you.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Clinical Pharmaacy Introduction
Super professionally, introduced herself both politely and correctly then proceeded to explain the whole process clearly and concisely answering all of my questions in the process.
She has left me confident in my ability to process future correspondence frokyds.
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Hi Theresa
Many thanks for taking the time to leave such a kind review. We're thrilled to hear about your positive experience and first contact with our dedicated Patient Services team who welcomed you to our service and answered any queries you had. We're so pleased that you felt reassured and that everything was clearly explained to you. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The lady I dealt with was lovely and…
The lady I dealt with was lovely and friendly. She explained everything perfectly. Very happy with the whole experience
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Hi Suzy
Thank you so much for your kind review. We're delighted to hear how smoothly your first contact with our Patient Services team went and appreciate your positive comments about the co-ordinator who assisted you and explained our service. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was lovely on the phone and…
Julie was lovely on the phone and explained everything about the delivery service and how to move forward
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Matthew
Many thanks for taking the time to leave a review. We're so pleased to hear your positive comments about Julie from our dedicated Patient Services team who explained our service to you. We hope that any queries you may have had were answered and that you felt reassured about how our service works.
We greatly appreciate your feedback and remain committed to providing an excellent patient experience.
Kind regards
Patient Safety and Complaints Improvement Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.