Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Recived a phone call today from LLOYDS…
Recived a phone call today from LLOYDS clinical regarding delivering my medication. Lovely lady explained everything thoroughly and clearly
30 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Anthony
Thank you so much for leaving a review. We're so pleased to hear about your positive experience and are glad that you felt reassured about how our service works and that everything was clearly explained to you by our Patient Services Team.
We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful discussing and explaining…
Very helpful discussing and explaining my future medication
30 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Stuart
Many thanks for taking the time to leave a review. We're delighted to hear about your positive experience with our dedicated Patient Services Team who contacted you to explain our service and the delivery of your medication.
We greatly appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Karen in the call centre made the…
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went through a process to tick the boxes that needed to be ticked. Prior to speaking to Karen I'd given up hope almost but she made a difference to my day and put a smile on my face. The 5 stars are all hers.
30 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Dave
Many thanks for taking the time to leave a review. We're very sorry to learn of the frustrations you've experienced in arranging your delivery of medication and we'd like to apologise if our service fell short of the high standards and excellent service we strive to provide to our patients.
We're delighted to hear that Karen from our dedicated Patient Services Team actively assisted you with your delivery query and we really appreciate your kind and positive comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Helpful and friendly
Spoke to a very helpful and friendly person who sorted out my problem straight away. Thank you
28 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Julia
Thank you so much for your kind review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you with your query. We're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Joe
Spoke to Joe, answered promptly and was very organised and helpful.
Quite impressed!!!
27 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Roger
Many thanks for taking the time to leave a review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services Team who assisted you with arranging your delivery of medication. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Julie for the first time as a…
Spoke to Julie for the first time as a new medication client.
Julie was excellent in informing me of my medication delivery and when a nurse will call first to show me how to administer my first injection.
Thank you so much
Paul Hopkins
24 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul
Thank you for your wonderful feedback! We're delighted to hear that Julie provided such clear and helpful information about your medication delivery and the support available for your first injection.
Kind regards
Patient Safety and Complaints Improvement Team
Today I received a phone call from a…
Today I received a phone call from a lovely lady who explained everything about my medication and delivery as well as how to store it. She was courteous polite and nothing was too much trouble. Everything at the end of one phone number I feel more confident and comfortable starting my new medication now. Thank you
24 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Suzy
Thank you so much for your kind feedback. We're delighted to hear that our team member took the time to explain everything clearly and helped you feel confident and comfortable about starting your new medication.
Kind regards
Patient Safety and Complaints Improvement Team
The lady I spoke with
The lady I spoke with, Julie, was very friendly and explained everything very clearly and in great detail. She made sure I understood what she had told me before moving on to the next bit of information. So far, so good
23 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Pam
Thank you for your kind feedback. We're pleased to hear that Julie was friendly, thorough, and took the time to explain everything clearly.
Kind regards
Patient Safety and Complaints Improvement Team
These people do not seem to communicate…
These people do not seem to communicate with each other. They turned up today with the wrong amount of medication and no sharpest bin. Luckily, the driver found one. They do not ring you when they are supposed to. This needs sorting. I am completely frustrated!23
23 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Angie
We're extremely sorry to learn of the delivery issue you've experienced today. We've escalated this to our Patient Services Team to look into this on your behalf to try and resolve this matter for you at the earliest opportunity.
In the meantime, please accept our sincere apologies for any frustration and distress that has been caused by our service.
Kind regards.
Patient Safety and Complaints Improvement Team
Great service with a ready friendly…
Great service with a ready friendly team. Nothing is ever too much trouble and the staff are so accommodating.
21 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Hayley
Thank you so much for leaving a review. We're delighted to hear about your positive experience and are so pleased that you found our Patient Services Team friendly and accommodating to your needs.
We greatly appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Lovely professional call
Lovely professional call. Very easy to understand what would happen and when .
21 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sandra
Many thanks for taking to time to leave a review. We're delighted to hear about your positive experience with our dedicated Patient Services Team who explained our service to you. We're pleased that the information you received helped you to understand everything and we really appreciate your kind comments and feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Patient
Thank you for leaving a review. We're very pleased to hear your positive comments about the service you received from our Patient Services Team and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Planning a delivery
Planning my delivery and had to count number of tablets to see me past my holiday dates as delivery was planned for while I am away. After explanation to the operator, she announced that they can make a delivery prior to me going.
This was a huge surprise and also very very helpful. I was absolutely thrilled with this level of service.
21 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear John
Thank you so much for leaving a review. We're delighted to hear about your positive experience with our Patient Services Team who were able to book a delivery for you prior to your holiday.
We really appreciate your kind comments and feedback on the level of service you received and would like to wish you an enjoyable holiday.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and friendly
Very helpful and friendly
Explained everything I needed to know
20 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Susan
Many thanks for taking the time to leave a review. We really appreciate your kind comments on your experience with our Patient Services Team and are pleased to hear that you found them helpful and friendly when explaining our service to you.
We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Efficient
Efficient, covered every possibility.
Chatty explained things well.
Polite throughout.
Confirmed all information.
I felt important and looked after reassured not just another call on the list but she displayed interest in me.
20 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Alison
Thank you so much for your kind review. We're really pleased to hear about your experience with our Patient Services Team and truly value your positive comments about the service you received. We're glad that you felt reassured and that everything was clearly explained to you.
We're really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
avoid if possible
Why hospitals use this company is beyond me, they are absolutely clueless or at least the ones who reply to the enquires are.
They arranged a delivery and I missed it, my fault. But now refusing to deliver , as apparently have too much meds now, but perfectly fine to send 2 weeks prior.
They make it so difficult to get in contact as well.
20 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Neil
We’re very sorry to learn of the delivery issues you’ve experienced and would like to apologise for any frustration that has been caused by our service.
We’ve escalated this matter to our Patient Services Team on your behalf and have requested this be looked into as soon as possible.
We can also confirm that your separate request for a formal complaint has been logged on our system for investigation and a response containing the outcome of our findings will be sent to you within 30 working days.
Once again please accept our sincere apologies for any anxiety or distress this event has caused you.
Kind regards
Patient Safety and Complaints Improvement Team
The representative who answered my call…
The representative who answered my call was very friendly and professional- all call centre staff I have spoken to have always been very good. Only issue is the amount of time waiting on hold trying to speak with someone
20 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Shelly
Thank you so much for taking the time to leave a review. We're delighted to hear about your positive experience with our dedicated Patient Services Team and really appreciate your kind comments on our staff and the service you received.
We're sorry that the call wait time was longer than expected and would like to reassure you that we're actively trying to reduce and improve this for our patients. Alternative contact options are available via email, if you'd prefer to contact the team in this way and they will be happy to assist you.
We're really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Staff member Very helpful and arranged…
Staff member Very helpful and arranged delivery. Asked for code to set up app but it hasnt arrived yet yet .
Update: received information required to set up App. I have changed my experience to 5 *
18 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jean
Thank you for updating your review and for changing your rating to 5 stars. We're delighted to hear you received the information needed to set up the app and that our team was able to assist with your delivery. We really appreciate your feedback.
Kind regards
Patient Safety and Complaint Improvement Team
The advisor was very helpful and…
The advisor was very helpful and well-mannered.
18 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Aisha
Thank you for your kind feedback! We're delighted to hear that our advisor was helpful and well-mannered.
Kind regards
Patient Safety and Complaints Improvement Team
Everything was explained thoroughly…
Everything was explained thoroughly thank you
18 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kim
Thank you for your review, we are glad to hear everything was explained thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
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