I haven’t banked with a high street bank in over twelve years, I’ve only been online in that time. However walking into the Crewe branch today and speaking to Gillian T has been a wonderful expe... See more
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Review summary
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We visited Lloyds Bank Merthyr Tydfil yesterday and we received met Leah and Teresa who assisted my husband in dealing with on line banking. Without their in branch help wouldn't be able to h... See more
Company replied
I had an exceptionally great service today at the Manchester branch. I went in to get a printed statement as I have been struggling to get back on my online banking. Toyin attended to me and she surpr... See more
Company replied
Today I visited my bank in Stafford and was assisted by Eva on multiple tasks with my accounts, that took us almost 2 hours. To say I'm impressed is to say nothing. She is extremely competent, dec... See more
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4.1
Great
11K reviews
No history of asking for reviews
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Just tried to report a lost or stolen…
Just tried to report a lost or stolen credit card and Lloyds Bank ask for the security number on the card???
I haven't got the card
Call ended by Lloyds....
Hey Lloyds if I haven't got the card , how would I be able to give you the number?
What idiot designed your AI response....
What a stupid company
Also there is no number to call!!!!
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your experience when trying to report your credit card as lost or stolen. I completely understand how frustrating and worrying this situation must have been. You’re absolutely right that if a card is lost or stolen, you may not have all the details to hand, and the process should take that into account. I'm also sorry to hear that your call ended unexpectedly and that you had difficulty finding an alternative way to get help.
You can call and speak with our Telephone Banking team on 0345 300 0000 or +44 173 334 7007 from outside the UK. Our automated services are available 24 hours a day, 7 days a week. Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.
Alternatively, you can get in touch with our team using mobile banking app. You can send a secure message from the app by selecting Search then ‘Message us 24/7’.
If you'd like to raise the complaint, please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Visited Lloyd's bank in Bromley
Visited Lloyd's in Bromley. Lots of customers and very few staff. On entering the bank I was approached by a young man offering to help me. Initially I was impressed but not so much when I saw the queue. He told me there would be at least a 25 minute wait. When I asked if he could be more specific with the timing, he told me he 'did not have a crystal ball'. I was not impressed at his rudeness and told him so. I left the bank and walked down to Halifax who processed me and dealt with my request within 20 minutes and that included my walk. Avoid Lloyd's and use Halifax in Bromley. The staff have far superior customer service skills.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Susan. I'm sorry to hear about your recent visit to our Bromley branch. I can understand how frustrating it must have been to encounter a long wait and then feel disappointed by the way your query was handled. While it’s good to hear that a member of staff initially approached you to help, we’re concerned by your comments about how your question on waiting times was responded to.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Valuable experience with Lloyds Bank New Street Branch customer service staff
We have had a good and valuable experience meeting with a customer service staff at Lloyds Bank New Street Branch Birmingham namely Mr BOLAJI to whom served us to interpret and guide us how good to manage our Instant Cash ISA accounts at Lloyds Bank . He showed fully knowledgeable and understanding our concerns to open the said ISA account and we do highly appreciation on him .
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Lee. I'm delighted to hear that you had such a positive and valuable experience at our New Street Branch in Birmingham. It’s great to know that Mr. Bolaji provided helpful guidance and support in managing your Instant Cash ISA, and that his knowledge and understanding made the process clear and reassuring for you. Thank you for the positive review.
Thanks
Pritesh
Reply from Lloyds Bank
Hi, I’m pleased to hear that Victoria was so helpful. Thank you for your 5-star rating.
Thanks
Pritesh
Rij from Luton branch
Rij from Luton branch . He is honest person and .he is nice person . And he is telling in understanding way .
8 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Akash. It's wonderful to hear that Rij at the Luton branch made a positive impression. It’s great to know that Rij provided clear, honest, and easy-to-understand support, and that you found the service friendly and helpful. Thank you for your 5-star rating.
Thanks
Pritesh
Sion helped us set up an account
Sion helped us set up an account, in order to bank a foreign cheque. He was knowledgeable about the procedure, very helpful and courteous. We were so lucky he was there to help us get it organised.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Richard. I'm pleased to hear that Sion was able to support you with setting up your account and arranging the banking of your foreign cheque. It's wonderful to know that Sion’s knowledge, helpful approach, and courteous service made the process smooth for you. Thank you for your 5-star rating.
Thanks
Pritesh
Luton George st branch
Went to the Luton branch today,needed a small problem rectified and Chantelle the manager and Stephanie were absolute stars,problem sorted one happy customer well done Lloyd's.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Graham. I'm happy to hear that Chantelle and Stephanie at our Luton branch were able to help resolve your issue so efficiently. It’s great to know they made such a positive impression and provided excellent service. Thank you for the positive review.
Thanks
Pritesh
Lisa was really helpful and sorted out…
Lisa was really helpful and sorted out multiple issues and queries.
Very patient and understanding.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Colin. I'm delighted to hear that Lisa was able to help resolve multiple issues and queries for you. It's wonderful to know that Lisa provided such patient and understanding support throughout your experience. Thank you for your 5-star rating.
Thanks
Pritesh
Customer service
I had a really good experience the Staaf was especially raj or I don’t know I think it was raj he was really cooperate
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Muskan. I'm pleased to hear you had a good experience with us and that our team provided supportive service. It’s great to hear that Raj made a positive impression. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Sarah .M Wellingborough branch
Sarah .M Wellingborough branch
Excellent service thank you
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Marcus. I'm happy to hear you received excellent service from Sarah at our Wellingborough branch. Thank you for the positive review.
Thanks
Pritesh
Sarah.M Wellingborough branch- Sarah…
Sarah.M Wellingborough branch- Sarah has been really helpful, I came in to switch my standard saving to something better she helped with updating all my saving account to better rate. Not just that she has helped me book an appointment with the team who could help me with life changing event/ life insurance as I currently just had a baby. Sarah listened to my needs and change in circumstance and accommodate to provide the right service for me. Very pleased.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Anu. I'm delighted to hear that Sarah at our Wellingborough branch was able to support you so effectively. It’s great to know that Sarah helped you review and update your savings to better rates, and also took the extra step to arrange an appointment to support you with life insurance during such an important time. I'm happy to hear that Sarah listened carefully to your needs and changes in your circumstances, and provided a service tailored to you. Thank you for your 5-star rating.
Thanks
Pritesh
The have a good service
The have a good service, good and approachable staffs always there to listen and help , friendly and kind hearted.
Especially staff called Edidiong at Above Bar
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Aristide. I'm pleased to hear that you’ve had a positive experience with our service and that our team have been approachable, friendly, and supportive. It’s great to hear your recognition for Edidiong at Above Bar. Thank you for your kind words.
Thanks
Pritesh
You have times when you cannot access…
You have times when you cannot access your own money. You make a complaint and apparently it’s in there terms and conditions- so basically I can access MY money when Lloyds say I can - absolutely ridiculous. I am taking my complaint now to the ombudsman and on there reply looking into legal action as this cannot be right.
I am writing this review AFTER one of your complaints managers looked into it - I am just waiting for the written response so I can take this matter further
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Alan. I’m sorry to hear about the experience you’ve had, and I understand how frustrating it is when you cannot access your funds. We are reviewing your feedback to improve our services.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser. If you have already raised a formal complaint, you can proceed with the next step mentioned in the link: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Excellent customer service from Alex at…
Excellent customer service from Alex at Northfield branch on Thursday 28th May. He explained everything, gave good advice and was very patient as I had a lot of queries.
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Karla. Thank you for your feedback. I’m delighted to hear about the great service you received at our Northfield branch. It’s wonderful to know Alex was able to explain everything clearly and support you with your queries. Thank you for your 5-star rating.
Thanks
Nandu
The worst experience with this bank i…
The worst experience with this bank i wont recommend anyone to this
Had an emergency that needed transferring money they said i should call but kept going back and forth repeating same questions and answers now the landlord has terminated my contract
This is the worst bank ever dont use it
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Tinotenda. Thank you for your feedback. I’m really sorry to hear about your experience, especially given the urgency of your situation. I understand how frustrating and distressing this must have been for you.
We do have security checks in place when processing payments or account requests, as these are designed to help protect our customers and prevent fraud. However, I appreciate how this may not have felt helpful in an urgent situation.
This isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened. Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
I cannot express my frustration with…
I cannot express my frustration with this bank
They shout down a joint account between me and my partner without any notification because they thought it was being used for business. You cant even setup an account in branch anymore yet they still want to goto branch to prove ID. My partner has been without an account now for 7 days and everything is now caving in thank you Lloyds you complete muppets. I have now setup a solo account just to get hr registered on the system. I'm still having issues getting the join account setup online as the new account has a different layout and the online team are unable to assist and have now advised to go to your nearest branch. And I might add all the branches are shutting down. Absolute chocolate.
15 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Hadley. Thank you for your feedback. I’m really sorry to hear about your experience and the disruption caused, particularly with your joint account. I understand how stressful this must be, especially when it affects your day-to-day finances.
This isn’t the level of service we aim to provide, please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
You can also find information about branch services and closures here: www.lloydsbank.com/help-guidance/everyday-banking/banking-near-you/branch-closures.html
Thanks
Nandu
Absolutely pathetic service at the…
Absolutely pathetic service at the bank. They wont certify an ID for their own customers and made you run from one branch to another. Absolutely waste of time.
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Ashish. Thank you for sharing your feedback. I’m sorry to hear about your experience and the inconvenience caused. This isn’t the level of service we aim to provide, and I understand how frustrating this must have been.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Nandu
Alison j she is excellent helped to me…
Alison j she is excellent helped to me get back on my mobile app.
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Suhan. Thank you for sharing your feedback. I’m delighted to hear about the great service you received. It’s wonderful to know Alison was able to help you get back onto your mobile app and provide such excellent support. Thank you for your 5-star rating.
Thanks
Nandu
A lady called Linzi branch manager at…
A lady called Linzi branch manager at Corby Lloyd branch.
I was very nervous when I came to the branch to set up a business account. Linzi was so helpful and very understanding. She Made me feel very comfortable and was so supportive. Exceptional kindness and support. Especially as I have a MS condition
Thank you for everything
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Mr David. Thank you for sharing your feedback. I’m delighted to hear about the great service you received at our Corby branch. It’s wonderful to know Linzi was able to support you, make you feel comfortable, and provide such exceptional care during your visit. Thank you for your 5-star rating.
Thanks
Nandu
Lloyds Bank Kilburn poor hygiene and service
I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in at around 10:30am and was told there were two customers ahead of me. I waited patiently for an hour.
After the second customer left, a staff member who identified himself as Tony J came out, looked at the list, and announced he would only deal with “short enquiries.” At no point before this was I informed there were separate queues for short and long enquiries. Despite my long wait, I was ignored and another customer was served before me instead.
At around 12:05pm, Tony finally called my name. When I asked why my enquiry could suddenly be handled now, he replied arrogantly that his colleague dealing with “long enquiries” was taking too long, so he would help me instead. There was no apology for the delay or for skipping me earlier, as if he was given me mercy.
He then asked me to sit back down on a dirty customer chair and later returned with only a phone number on a piece of paper, telling me to call instead. This was unacceptable after making me wait for over 90 minutes. If the branch could not handle Court of Protection matters, I should have been told immediately when I logged in, instead of being left waiting unnecessarily.
When I complained about the poor treatment, Tony appeared unwilling to listen and asked me to leave the branch. When I asked why, as my issue had still not been properly handled and no apology had been offered, he threatened to call the police. Both he and the security guard came towards me and raised their voices and told me to leave. I chose to leave because the environment felt hostile, intimidating, and deeply unprofessional. (Most importantly there was no point to continue waste a min in that branch for the rude treatment)
What made this experience worse is that earlier the same morning I received excellent service at HSBC, where my enquiry was handled professionally within 45 minutes. I also visited NatWest afterwards, and despite lunchtime queues, their staff assisted me efficiently and respectfully within another 30 minutes. The contrast in customer service was very clear.
I found the behaviour at Lloyds Bank Kilburn rude, dismissive, and intimidating. As a Chinese female customer, I felt ignored and unfairly treated. I was also concerned by the aggressive attitude shown when I questioned the service I received.
In addition, the seating area in the branch was extremely dirty and unhygienic. The chairs and sofas appeared poorly maintained, and I had no choice but to sit there for a long period while waiting. I have attached photographs of the flee bites on my skin that caused by these chairs…
I would like:
1.A formal apology from branch management.
2.A proper investigation into the conduct of the staff member who identified himself as Tony James.
3.Assurance that customers are treated respectfully and professionally in future.
4. Better staff training on customer service and efficient customer support (such as giving out a piece of paper with the tel number from beginning instead of wasting people's precious time!).
Finally, when I initially asked the staff member for his name, he refused to provide it and only shouted out a name afterwards, so I cannot confirm whether “Tony James” is true or fake. I have attached his photograph for identification purposes.
Customers can request to know the full name of the staff who served them.
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Jia. Thank you for sharing your feedback. I’m really sorry to hear about the experience you had at our Kilburn branch. This is not the level of service we aim to provide, and I understand how frustrating and upsetting this must have been, especially given the nature of your enquiry.
We take your concerns seriously, including the service you received, how your visit was handled, and the condition of the branch. We’d like to make sure this is looked into properly.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html. So, we can investigate this further and work towards a resolution for you.
Thanks
Nandu
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