I haven’t banked with a high street bank in over twelve years, I’ve only been online in that time. However walking into the Crewe branch today and speaking to Gillian T has been a wonderful expe... See more
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Review summary
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We visited Lloyds Bank Merthyr Tydfil yesterday and we received met Leah and Teresa who assisted my husband in dealing with on line banking. Without their in branch help wouldn't be able to h... See more
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I had an exceptionally great service today at the Manchester branch. I went in to get a printed statement as I have been struggling to get back on my online banking. Toyin attended to me and she surpr... See more
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Today I visited my bank in Stafford and was assisted by Eva on multiple tasks with my accounts, that took us almost 2 hours. To say I'm impressed is to say nothing. She is extremely competent, dec... See more
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4.1
Great
11K reviews
No history of asking for reviews
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Thank you Ruksanah from Kilburn Llyods
After having negative experiences in the Kilburn branch with staff taking so long to help me set up my online banking. Ruksana was a massive help. She helped me with 10min which prior took months. So thank you ruksana for your prompt advice and sorting out a simple IT Issue I hoped someone helped me before with.
1 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Sharif, thank you for sharing your review with us. I'm delighted to hear that Ruksanah at our Kilburn Lloyds branch was able to step in and make such a difference for you. It sounds like it had been a frustrating experience beforehand, so it’s great to know things were resolved quickly in the end.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
I just visited the Lloyds Manchester…
I just visited the Lloyds Manchester Market St Branch and had a great experience. The service was excellent and I would like to mentioned Toyin who was very helpful! :)
1 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Kanishka, thank you for sharing this. It’s great to hear that you had such a positive experience at our Manchester Market St branch, and that Toyin was so helpful in making your visit a great one.
Thank you for your wonderful feedback and for giving our service a 5-star rating. We truly appreciate your support!
Thanks
Raj
Update ! Lloyds Bank: Unethical Coercion, Stalling, and 3 Days of Psychological Distress!
Lloyds Bank’s handling of my fraud case has crossed all ethical boundaries. I demanded a formal complaint to be logged on 28 May 2026. Instead of complying with UK regulations, their support team dragged me through a 72-hour live-chat nightmare. This critical process is clearly being managed by incompetent, overseas offshore agents who have zero professional authority. Even though Lloyds officially admitted a 'Bank Error' in writing, they intentionally withheld my reference number with endless 'shortly' lies, causing severe psychological distress.
The ultimate disgrace occurred when they finally generated complaint number NC14893038 on 31 May—3 days late. Shockingly, they logged this complaint on my behalf but flatly refused to tell me what they actually wrote in the text. Hiding the contents of my own formal file from me is a massive transparency breach.
To top it off, an agent presented me with an unethical ultimatum: either accept a £50 'goodwill' gesture and close the case immediately (Option 1), or forfeit the £50 entirely if I insisted on escalating my case to a Complaint Manager (Option 2).
Credit instruments demand the highest level of security and professional handling. Lloyds Bank completely ignores the psychological and financial impact on fraud victims. Conditioning an agreed compensation on whether a customer exercises their lawful right to an investigation is a textbook breach of the FCA Consumer Duty. I have rejected their financial bribery, chosen the formal escalation, and am presenting this entire transcript of customer intimidation directly to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS)
28 May 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thanks for taking the time to share your experience. I'm really sorry to hear about the distress this situation has caused, I understand how serious and upsetting fraud-related concerns can be.
I want to reassure you that handling fraud and complaints fairly and transparently is very important to us. It’s disappointing to hear that you’ve felt unsupported and that there were delays in your complaint being raised and communicated. This isn’t the level of service we aim to provide.
As you’ve now received a complaint reference, this will be reviewed by our dedicated complaints team, who will contact you directly with a full response once their investigation is complete.
They’ll also consider the concerns you’ve raised about how the case has been handled.
If you’d like further information on how we support with fraud, please visit: https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud.html
If you’d like to discuss this further in the meantime, you can also message us via the Mobile Banking app or Online Banking and ask for your case to be referred to the complaints team, quoting your reference number.
We understand you bringing this to our attention, as feedback like this helps us improve our service.
Thanks
Nandu
No statements or 0% expiry date ever published for credit card
I needed to view the expiry date of an interest free balance transfer on a credit card account online. Apparently this information is on my pdf statements. However, I have no way of knowing if this is true or not as none are visible or appear to have been created for for this account. I call customer service and get stuck in a loop with various people from the credit card and banking teams for 50 minutes. I have to end the call as I have to work. I have raised a complaint with Lloyds banking services for not providing information about credit products which they are mandated by banking regulations to provide.
1 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Simon. Thanks for taking the time to leave your feedback. I'm really sorry to hear about your experience, I understand how important it is to have clear access to your credit card information, including statements and promotional expiry dates.
Your statements should be available through Online Banking, and they generally include details about promotional offers such as 0% balance transfers. I'm sorry to hear this hasn’t been accessible to you and that you had difficulty getting support when you called, that’s not the level of service we aim to provide.
We also note that you’ve raised a complaint, this will be reviewed by our dedicated team, who will be in touch to investigate and respond fully.
In the meantime, you can message us 24/7 via the Mobile Banking app or Online Banking and ask for your query to be transferred to the complaints team. If you have your complaint reference number to hand, please include this so they can locate and review it more quickly.
Thanks
Nandu
Indifferent towards fraud.
My wife reported a fraudulent debit on her account. She was in the US at the time and could not have made the transaction. Having reported it, Lloyds replied a couple of days later to say that as she had not been in touch (!!) the case was closed. She is currently having a heated exchange with the automated call handling service. It does not appear to understand basic English, so the interaction is not going well.
I am absolutely amazed that Lloyds’ approach to fraud is so apparently indifferent. I am further amazed that as they are about to lose a customer of 38 years, they don’t appear bothered, especially for £200, chicken feed to an outfit like Lloyds. Shocking and very stressful for her to sort out whilst recovering from jet lag now she is back in the UK. Am amazed they don’t appear to care.
1 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Nick, thank you for your feedback. I’m really sorry to hear about your experience, this sounds incredibly stressful, especially given the circumstances and while your wife was abroad. I can understand how concerning it must be to have a fraud case closed unexpectedly and then struggle to get the support you need. This isn’t the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
Lloyds credit card - avoid at all cost
I had a Lloyds credit card. It is the worst credit card I've had in years of holding many accounts, and I've just cancelled it.
The core problem is an overly aggressive fraud prevention system that makes the card functionally unusable. Routine transactions — buying on Amazon, contactless payments in stores, standard online purchases — are blocked at random, with no explanation. Every time this happens, calling Customer Service means 20–30 minutes on the phone, passed between three agents, and subjected to repeated security checks, just to approve an ordinary purchase.
The Apple Pay issue was the final straw. Adding a card to Apple Pay takes seconds and works flawlessly with six of my other UK credit cards. With Lloyds, I spent another half-hour on the phone with three different people, only to be told it couldn't be added because my iPhone region is set to the United States — despite this being a UK card used in the UK. That's an absurd and entirely avoidable limitation that no other card issuer seems to have.
I've cancelled my account and won't be using Lloyds for anything again. If you want a card you can actually use for everyday transactions without constant friction, look elsewhere.
29 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Michael, thank you for your feedback. I'm really sorry to hear about your experience, this isn’t the level of service we aim to provide, and I can completely understand how frustrating this must have been for you.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks again for taking the time to share this with us.
Thanks
Raj
Savings account
Sorry should have done this a few months ago, went to Lloyd's bank Hemel Hempstead branch and saw Karen who was very helpful and informative on which saving account that I needed, I wanted to save but be able to get to the money if needs be. Thank you Karen x
21 March 2026
Unprompted review
Reply from Lloyds Bank
Hi Una. I'm pleased to hear that Karen at our Hemel Hempstead branch was able to help you find the right savings account to suit your needs. It’s great to know she took the time to understand what you were looking for and provided clear, helpful guidance. Thank you for sharing your kind words!
Thanks
Pritesh
Review deleted
2 June 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm delighted to hear that Steve has consistently provided you with such a stress-free and straightforward experience. It’s fantastic to know that his patience, thoroughness, and reliability have made such a positive difference, and that you feel confident seeking him out for support. Thank you for your 5-star rating.
Thanks
Pritesh
Easy and accessible
31 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Gabriel. I'm pleased to hear that you found our service easy and accessible. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Absolutely useless
Absolutely useless.
First, unable to fill in form because of a glitch. Uninstalled app, cleared cache, reinstalled, then it just repeatedly tells me my account number is incorrect. I give up!!
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about the issues you experienced when trying to use the app. We understand how frustrating it must have been to deal with repeated errors, especially after taking the time to uninstall, clear your cache, and reinstall, only to continue experiencing the same problem.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Julie from the oxford branch was very…
Julie from the oxford branch was very helpful and patient throughout a significant transaction that we had to do in order to staircase on our shared ownership apartment. Given the sum of money, it wasn't straightforward and Julie spent probably over an hour helping us. We really appreciated it, many thanks
26 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Kirren. I'm happy to hear that Julie at our Oxford branch provided such helpful and patient support during such an important transaction. We understand that staircasing on a shared ownership property can be complex, it's great to know Julie took the time to guide you through everything so thoroughly. Thank you for your 5-star rating.
Thanks
Pritesh
Fantastic customer service
Steve Mellions your Taunton branch was amazing. I have been wondering about a few things for a while and saw your branch open on a Saturday and decided to ask for some advice and he was able to put my mind at rest and also opened an account for me.
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Julie. I'm delighted to hear that Steve at our Taunton branch provided such amazing support during your visit. It’s great to know he was able to answer your questions, put your mind at ease, and assist you with opening an account, especially on a Saturday when convenience really matters. Thank you for sharing your positive experience!
Thanks
Pritesh
After 4 attempts trying to transfer my money
After 4 attempts of trying to transfer my money to a friend, using multiple factors, phone responses with codes I get told the transaction is stopped by Fraud. I get in touch with Fraud & the service is so poor - a chap called Anthony failed to listen to my grievance and it was like talking to an AI bot - in fact he should be replaced by AI - it would do a far better job. Rubbish Tech & rubbish service.. a classic example of a bank left behind in the dark ages...
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Mark. I'm sorry to hear about the issues you faced when trying to make a transfer, and how frustrating it must have been for the transaction to be repeatedly stopped. We understand how important it is for your payments to go through smoothly, especially after completing multiple security steps.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Reply from Lloyds Bank
Hi Lexi. I'm pleased to hear that Charlotte was so helpful and friendly. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Rij has helped my friend really good i…
Rij has helped my friend really good i recommend him
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Livia. I'm happy to hear that Rij provided such great support and made a positive difference for your friend. We appreciate your kind words!
Thanks
Pritesh
Himanshu from northampton branch
Himanshu from northampton branch. he helped with bank statement. He was very nice and explain it very clamly.
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Yogita. I'm pleased to hear that Himanshu at our Northampton branch was able to help you with your bank statement, and that he explained everything clearly and calmly. Thank you for the positive review.
Thanks
Pritesh
Sarah
Sarah. M
Wellingborough Branch
Very helpful person and help me open my account.
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm pleased to hear that Sarah at our Wellingborough branch was so helpful in supporting you with opening your account. Thank you for your 5-star rating.
Thanks
Pritesh
Lizzie the manager at Lloyds Bank…
Lizzie the manager at Lloyds Bank Leamingtonan amazing experience. Lizxie is very knowledgeable. Bonus saved me money. Fully recommend. Thsnk you
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Samantha. I'm delighted to hear that you had such an amazing experience at our Leamington branch. It’s great to know that Lizzie provided knowledgeable support and was able to help save you money. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
The staff it is Good
The staff it is Good, but I think customers who work should have priority as their opens hours are limited and by fact , if you go with your only hour if break that you have you can not solve your problems .
30 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Lazaro. I'm pleased to hear that you’ve had a positive experience with our staff. At the same time, we understand your concerns around branch opening hours and the difficulty of visiting during a limited break from work. I can understand how frustrating it can be when you’re unable to get the help you need within the time you have available.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Avoid Lloyds Bank at all costs
I have rated Lloyds Bank before with one or two stars. They certainly don’t understand charities and pursue a KYC process with a computer says no attitude. They closed out our last investigation so we thought ok we may have satisfied them. Paid out small amounts on three occasions as admission of some guilt in the chaotic process.
Then they closed that investigation and opened another asking for more or less the same information as previous. As this issue has taken over 40 volunteer hours to confirm details of nine directors any sane person could see that this issue out of proportion to the time spent. Anyway we tried to answer that query and then received further requests for the same information with a closure notice on our account from the middle of July. Sometimes you must admit defeat so rather than waste more hours trying to satisfy these chaotic charlatans we have now refused to provide any further information or continue to cooperate with Lloyds Bank.
Please do not choose Lloyds Bank to do you business banking or you risk being subject to the same investigation. If you bank with Lloyds and they send you a KYC letter do not waste your time answering it. Apply to open an account with another provider, it’s less hassle and simpler. Reward poor customer service by moving banks.
One final thing on a positive note, the customer service team are very pleasant and try to be helpful. You are though overloading them with explaining issues that simply don’t make sense. On this issue we have tied up that team on upwards of 15 hours trying to understand what is being asked for. So it’s Lloyds paying its team to answer the phone to disgruntled customers that Lloyds have made that way.
PS - the responder from Lloyds is just answering the review, they make no effort to contact us outside of Trustpilot. A hint to the responder, it’s the charity sending you cartoon clowns testing custard pies.
26 May 2026
Unprompted review
Reply from Lloyds Bank
Hi David. I'm sorry to hear about your experience and the level of frustration this situation has caused. We can understand how time‑consuming and challenging it must have been for you and your fellow volunteers to respond to repeated KYC requests, particularly when you felt the same information was being requested more than once. We understand your concerns about the impact this has had on your time and resources, and we’re sorry that this process has felt disproportionate and unclear. I'm glad to hear your positive remarks about our customer service colleagues.
Please allow one of our complaint managers to look into this further for you. You can open the below given link by copying and pasting this link into your browser: https://www.lloydsbank.com/business/help-and-support/account-management/make-a-complaint.html
Thanks
Pritesh
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