Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Call in to branch for bank statement alison herbert help me look at my credit score on my app and discussed alternatibe ways to bank. I am now starting a new job a looking to build my savings and impr... See more
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I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything cle... See more
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This morning I went to my local branch, Carfax Oxford. I saw Julie. She was outstanding! In a few minutes while printing the relevant bank statements I'd requested, Julie noticed that my Saving... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Toyin was very friendly
Toyin was very friendly, professional, and helpful throughout my visit to the Manchester branch. She provided excellent customer service and made the process smooth and easy. Thank you for your support!
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Rowthula, thank you for your positive feedback. It's lovely to hear that Toyin was friendly, professional and helpful throughout your visit to our Manchester branch, and that everything was made smooth and easy for you.
Thank you for giving our service a 5-star rating.
Thanks
Raj
Toyin at Manchester lloyds bank branch…
Toyin at Manchester lloyds bank branch was super helpful when i had issued with my mobile banking app, she was able to help me set up the app again and also helped me when i needed bank statements
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Anna, thank you for sharing your review with us.. It's wonderful to hear that Toyin at our Manchester branch was able to help you get your Mobile Banking app set up again and assist with your bank statements.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
I visited LLoyds Bank in Maidstone to complete an important transaction
I visited LLoyds Bank in Maidstone to get a large transfer done for the purchase of the house we were buying. I was up against the timeframe to get it done by the end of the day. I was greeted by a young lady called Alisha who got straight onto it. She was very understanding and processed the transaction quickly and efficiently. She even interrupted her manager, with politeness, as she was with another customer, to get a code to finalise the transaction. She was a very polite young lady and between her and the manager they managed to complete the transaction before the end of day closure
12 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Paula, thank you for taking the time to leave such lovely feedback. I'm delighted to hear that Alisha at our Maidstone branch was able to help with your house purchase and ensure everything was completed before the end-of-day deadline. It's great to know that both Alisha and the manager provided such efficient support during an important and time-sensitive transaction.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Terrible customer service from International Payments Team
Absolutely terrible customer service from the International Payments team.
I tried to resolve an issue using the in-app chat, but the experience was extremely disappointing. The agent, Michael, was taking around 30 minutes to respond with a single line, making what should have been a straightforward conversation take far longer than necessary.
For one of the UK's largest banks, this level of customer service is simply unacceptable. Customers should not have to wait this long for basic support.
This experience has seriously made me reconsider banking with you, and I will now be looking to move my accounts elsewhere.
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Nauman, thank you for taking the time to share your feedback. I'm really sorry to hear about your experience with the International Payments team. Waiting such a long time between responses is understandably frustrating, and I can understand why this has left you feeling disappointed with the service you received. This isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form here: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
Excellent service from sabina at Derby…
Excellent service from sabina at Derby branch, was able to see me straight away and be able to put my mind at rest with the changes with Halifax.
7 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Peter, thank you for your positive feedback. It's great to hear that Sabina at our Derby branch was able to help and put your mind at rest regarding the Halifax changes.
Thank you for giving our service a 5-star rating. We truly appreciate your support.
Thanks
Raj
Reply from Lloyds Bank
Hi Natig, thank you for taking the time to leave a review. I'm delighted to hear that Toyin was able to sort out your issue and provide you with a positive experience.
Thank you for the 5-star rating.
Thanks
Raj
Long term customer losing patience
I have been a loyal customer for over 30 years. The app gets worse with each release, the virtual assistant is useless and it’s impossible to speak to a competent human for most of the day. I’ve experienced a major error and several issues in recent months. I think it’s time to take my money elsewhere.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Matthew, thank you for taking the time to share your feedback. I'm really sorry to hear that you've been left feeling this way, especially as a customer of over 30 years. I can understand how frustrating it must be to experience issues with the app, find the virtual assistant unhelpful, and struggle to get the support you need when something goes wrong. This isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
Matt of Chichester made the visit…
Matt of Chichester made the visit positive and helpful. Thank you, Matt
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. Thank you for your feedback. I'm delighted to hear that Matt at our Chichester branch made your visit a positive and helpful experience. Thank you for the positive review.
Thanks
Subhiksha
Emmanuel was extremely helpful
Emmanuel was extremely helpful, professional, and kind throughout my loan process. He made everything easy to understand and was always patient and supportive. His excellent customer service made the whole experience smooth and stress-free. Thank you, Emmanuel, for your outstanding support!
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Lakshika. Thank you for your feedback. I'm happy to hear that Emmanuel was so helpful, professional and kind throughout your loan process.
It's great to know that he made everything easy to understand and provided the support and patience needed to make the experience as smooth and stress-free as possible. Thank you for your wonderful feedback and for giving our service a 5-star rating. We truly appreciate your support!
Thanks
Subhiksha
Lizzie the manager at Lloyds Bank…
Lizzie the manager at Lloyds Bank Leamington Spa has been so helpful today. She has helped me sort out accounts today that I thought would be daunting but she made the process very easy.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Liz. Thank you for your feedback. I'm delighted to hear that Lizzie at our Leamington Spa branch was so helpful and made what seemed like a daunting task much easier.
It's great to know she was able to support you and help sort out your accounts. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Zen took us step by step through issues…
Zen took us step by step through issues we was having remortgaging online. Could not have done it without her help.
3 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Philip. Thank you for your feedback. I'm happy to hear that Zen was able to guide you through your remortgage application step by step and provide the support you needed. It's great to know that Zen's help made the process easier for you. Thank you for the positive review.
Thanks
Subhiksha
Amazing customer service by Toyin(…
Amazing customer service by Toyin( Manchester). She was so helpful and really helped me a lot during my visit!! Will definitely recommend it
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Azgi. Thank you for your feedback. I'm delighted to hear that Toyin in our Manchester branch provided such amazing customer service and was able to help you during your visit. Thank you for your 5-star rating.
Thanks
Subhiksha
It an ok bank
It an ok bank, but I think the challenges they put out to win cash, is a scam or they give the winnings to the rich, not the normal people
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul. Thank you for your feedback. I'm sorry to hear you feel this way. I understand it can be disappointing not to win a prize draw or promotion, but all of our competitions and prize draws are run in line with their published terms and conditions.
If you'd like to make a formal complaint, you can do so through our official complaints page: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
The crapiest bank.
The crapiest of the crapiest bank, services and staff online, over the phone and in the bank.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Rida. Thank you for your feedback. I'm sorry to hear that you're unhappy with our products and services. This isn't the experience we want for our customers. If there's a specific issue you'd like us to look into, please contact one of our messaging colleagues, who'll be happy to help.
Alternatively, if you'd like to make a formal complaint, you can do so through our official complaints page: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Best customer service I have ever had
I visited Halifax today, and I have to admit I found the experience a little daunting, as I don’t use banks very often. However, Constantine made the whole process incredibly easy.
He helped me on several occasions throughout my visit in a friendly, approachable, and professional manner. He took the time to explain everything clearly, never made me feel rushed, and made sure I understood everything at my own pace.
He also suggested a few services that turned out to be exactly what I needed, including discussing loan options and upgrading my accounts. He upgraded three of my accounts, which will not only save me money but also provide rewards and benefits for sending money abroad, something I do regularly.
What impressed me most was his genuine desire to help. I even asked him whether he earned commission because he went so far above and beyond what I expected. I was surprised to learn that he doesn’t receive commission, which made his excellent service even more impressive.
Constantine’s professionalism, knowledge, patience, and genuine care for customers made what could have been a stressful visit into a very positive experience. I truly believe he has an excellent future in finance, and Halifax is fortunate to have someone like him on the team.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Shan. Thank you for your feedback. I'm happy to hear that Constantine made your visit so easy and comfortable, taking the time to explain everything clearly and ensuring you felt confident every step of the way.
It's wonderful to know that the services he recommended were a great fit for your needs and will help you save money while providing benefits that matter to you. Thank you for your wonderful feedback and for giving our service a 5-star rating. We truly appreciate your support!
Thanks
Subhiksha
Sabina at Derby branch was very helpful…
Sabina at Derby branch was very helpful gave me all the information about savings, also put my mind at rest with the changes with Halifax, she guided me through the app, very happy for the support.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Anna. Thank you for your feedback. I'm delighted to hear that Sabina at our Derby branch was so helpful, providing information about savings, reassuring you about the changes with Halifax, and guiding you through the app.
It's wonderful to know that her support put your mind at ease and left you feeling happy with the service you received. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Been a loyal customer 42 years and am…
Been a loyal customer 42 years and am leaving due to very poor customer service . One hour wait to get through when I needed to sort out 2 fast payment errors to a membership in June .
I spent over one hour on the phone to someone in customer service trying to deal with FPS reference .
The bank had reduced its customer service operatives and is now blocking all customers so they simply cannot call speak with anyone . You offer a bank account which now is virtual AI message system that when you attempt to get a call back this system does not work
There is a reason why !
No member of Custoner service is permitted to call a customer
If your back simply can’t offer a service other then all virtual you are denying disabled customers like myself adjustments to service my disability . That is against the law . I will fi d an alternative bank to use after 46 years . I will be sending a press release to the media about how Lloyds bank had reduced its contact with customers to what seems virtual AI
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Selwyn. Thank you for your feedback. I'm sorry to hear about your experience, particularly the time you spent trying to reach us and the difficulties you faced getting support with your payment query. We understand how frustrating this must have been, especially when you needed assistance and felt unable to access the support you required. This isn't the level of service we aim to provide.
We take accessibility and supporting customers with additional needs very seriously. If you'd like us to look into your concerns further, please contact one of our messaging colleagues or raise a formal complaint using the link below, and one of our complaint managers will review this for you: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
I thought it important to share that I…
I thought it important to share that I moved with my wife from England to South America,after communicating by telephone and using online virtual assistant Lloyds Bank have securely helped me and to return money from an account I opened with Bradesco Bank,who have constantly lied to me,I am a retired High Court,Royal Courts Of Justice,London Prosecution Barrister and I recommend Lloyds Bank to everyone for there professional help,and assistance,thanks so much Lloyds Bank!!!😆
4 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mr Cole. Thank you for your feedback. I'm delighted to hear that, after your move to South America, our team was able to support you securely and help you recover your money. It's wonderful to know that the assistance you received through our telephone and online services met your expectations. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Consistent issues making payments and…
Consistent issues making payments and accessing the funds available in my account.
Extremely untrustworthy bank in my experience. Your money is better stored elsewhere
5 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Alexander. Thank you for your feedback. I'm sorry to hear you've experienced ongoing issues making payments and accessing funds in your account, and I'm sorry if your issue is still not resolved. This isn't the level of service we aim to provide.
Please contact one of our messaging colleagues, who will be able to look into this further and work to get it resolved as quickly as possible. Alternatively, if you'd like to make a formal complaint, you can do so using the link below: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Morons must work for Lloyds Banking…
Morons must work for Lloyds Banking Group as their KYC team either completely incompetent, creating its own work to justify its team size or maybe Lloyds are actively using it to discourage organisations who have no borrowing requirement to take their accounts elsewhere. Which one is it Lloyds?
They are unsuitable for charities and not for profits as they have little grasp of what makes them tick so ignore the advertising and go elsewhere.
Note the response from Lloyds will be do we want to make a complaint, standard stuff. I think you need to look at your customer facing teams and assess their suitability and competency.
5 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. Thank you for your feedback. I'm sorry to hear you're unhappy with your experience, particularly regarding the support you received from our KYC team. We understand how frustrating it can be when processes don't meet your expectations, and this isn't the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can raise a complaint by completing our online form here: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Once submitted, a member of the team will review your concerns and be in touch.
Thanks
Subhiksha
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