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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing items as beautiful, unique, and exactly as expected. Many people highlight the efficient and personal service received, noting that staff are helpful and communication is great. Reviewers frequently mention the speed of delivery and the careful, beautiful packaging of their orders. People also appreciate the ease of ordering and the overall smooth experience, from browsing to receiving their items. Many consumers express high satisfaction, often stating they would confidently recommend the company and plan to make future purchases.

What people talk about most

Product

People report positive experiences with products, consistently praising their exceptional quality and unique... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction and delight with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Order

Customers had positive experiences with their orders, often praising the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, describing it as efficient and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a fantastic serving board for my niece’s engagement party. It was posted quickly and when there was an issue with delivery, it was sorted out very quickly and professionally. Couldn’t recomme... See more

Company replied

Rated 5 out of 5 stars

Ordered twice previously due to quality of items perfect for our home. 3rd order slight issue but resolved the same day as delivery with a telephone call even though it had been an online order. Ap... See more

Company replied

Rated 5 out of 5 stars

I needed to return an online order as I had ordered incorrectly and I rang the store for advice. The person who answered the call was helpful and friendly and told me the exchange was no issue. I visi... See more

Company replied

Rated 5 out of 5 stars

A lovely gift for my sister. Being a breakable item, the glass candle jar was very well packaged and the speed of delivery was excellent. I was kept informed throughout the process and would not hesit... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(215)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A real beauty

Absolutely love this shop. Dressed beautifully inside and fantastic items for the classy home look. Good quality too :)
Staff are really friendly & helpful.
Have bought many items on our few visits. We will be back lol.

10 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hello Robert,

Thankyou so much for your review and kind words about the shop especially the merchandising, its a huge team effort and your words mean a lot, thankyou! We hope to see you again soon !

- Gina @ Liv's

Rated 5 out of 5 stars

Order came promptly and was well…

Order came promptly and was well presented

10 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hi Rebecca,

Thankyou for sharing your experience with us. Feedback like this means so much to our team.

- Gina @ Liv's

Rated 5 out of 5 stars

A beautiful shop with stunning pieces…

A beautiful shop with stunning pieces for every season. Friendly, helpful staff make the shop experience fantastic. I love the Christmas decorations and most recently the dried flowers. A perfect place to pick up a gift or a treat for your home.

10 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hi Nic,

Thankyou so much for your lovely words about the shop and our team. Do say hello next time your in!

- Gina @ Liv's

Rated 5 out of 5 stars

Liv’s is my go to homeware shop

I found Liv’s when visiting my parents in the midlands and it’s become my favourite, go to, homeware shop. The Sherwood 6ft table I bought with bench is my favourite piece of furniture in my house, and livs made a special delivery down to Bristol for me. They kept me updated on progress and delivery and when delivered they did so personally and assembled it for me.

I have also bought some flowers and other accessories from their store since and they are always complimented by others who visit.

Me and my mum always return when in Solihull

9 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hi Emma,

Thankyou so much for your lovely review, we are so pleased to hear you are loving your furniture! It's always so nice to hear about the service both in store and with our delivery team. Say hello next time you and your Mum pop in!

-Gina @ Liv's

Rated 5 out of 5 stars

Lovely independent shop with a great…

Lovely independent shop with a great website too. I love to visit (and purchase) at Liv's - always find something I want (need)! Have made lots and lots of purchases both big and small and the experience is always fantastic. Really helpful staff and great social media channel too.

9 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hello Christina,

Thankyou so much for your lovely review about our social and website. Everything on our website and social media is posted and uploaded by our "in-store" team, so your feedback is great to hear. Thanks again, and do say hello when your next in store!

- Gina @ Liv's

Rated 5 out of 5 stars

Liv's is the real deal

Absolutely Beautiful Shop!
So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as shopping experiences go, Liv's has the whole package. I often buy gifts and I especially love Liv's Christmas stock. Can't wait to add to my collection this year.

8 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hi Jess,

Thankyou so much for your lovely words! Launching the Christmas stock is one of our favorite times too ! We will see you amongst the baubles next time your in!

- Gina @ Liv's

Rated 5 out of 5 stars

Great business

I bought some beautiful mugs. And a lovely butter dish. Both products are top quality. They were packaged up great. Love the personal touch of a little handwritten thank you message and some sweets too.
Great business.

8 July 2022
Liv's logo

Reply from Liv's

Hey Natasha,

Thanks so much for the great review! We are glad you have loved your products and experience shopping with us.

- Gina @ Liv's

Rated 5 out of 5 stars

Great quality

Very pleased with the quality of the item I received and for a reasonable price. I was even given complimentary sweets which was a great little touch. Will definitely be ordering again soon!

17 June 2022
Liv's logo

Reply from Liv's

Thankyou so much for your lovely words Emma. I am so pleased to hear you loved your purchase! Gina @ Liv's

Rated 5 out of 5 stars

Highly Recommended

Love to shop (and browse) at Liv's. Regularly, have new lines, with a wide and varied choice. Quality is of a high standard. Always my go to shop for furniture, ornaments or gifts. Very friendly staff!!

16 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thankyou so much for your kind words Clive, feedback like this is so lovely to hear! Do say hello to us all when your next in store! Gina @ Liv's

Rated 5 out of 5 stars

Beautiful homeware

Recently bought some gorgeous stoneware mugs at Liv’s. It’s become my go-to, and favourite homeware store. Always such a fantastic range, beautiful pieces and the team there make me feel like every visit is unique and magical. We need more independent spaces like Liv’s!

16 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your lovely words Matt. Feedback like this is so lovely to receive. Thank you for supporting us and other lovely indie shops too! Kate @ Liv’s

Rated 5 out of 5 stars

Easy ordering process and delivered on…

Easy ordering process and delivered on a date that suited me. Would recommend

16 June 2022
Liv's logo

Reply from Liv's

Thank you for your review Traci. We are so glad you found the ordering and delivery process smooth and easy to navigate! Kate @ Liv’s

Rated 5 out of 5 stars

A special place to shop…

Always an absolute pleasure to shop with Livs. This shop is my special place and somewhere wonderful to find that special item or piece of furniture.

15 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much Ruth for such beautiful words about our shop - It means a lot! Kate @ Liv’s

Rated 5 out of 5 stars

Liv’s is my favourite shop in Solihull

Liv’s is my favourite shop in Solihull! Love all of the different things you can buy from them which you wouldn’t find in any of the other shops! Also great choice of seasonal items! Liv’s never fail to help me refresh the vibe in my home!! Which most of the time are re-created from their stunning displays in store.Fantastic friendly staff and very helpful.

15 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks for your lovely review Victoria, I’ll be sure to pass on your kind feedback to our team, we’re super proud of them. Kate @ Liv’s

Rated 5 out of 5 stars

Lovely shop and friendly staff!

I am a regular at Liv’s, both online and I’m lucky enough to be able to visit their store living in Solihull. Every visit is wonderful, their stock is beautiful and the staff are always so welcoming and helpful. I recently bought a gift for my sister-in-law, some wax melts and a burner, which arrived quickly and she absolutely loved!
Liv’s are wonderful, a real gem and I recommend them to everyone looking for beautiful homeware!

15 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your kind review Jenny. Hopefully see you again in store soon! Team Liv’s

Rated 5 out of 5 stars

Lovely shop

I always visit this place whenever I’m in Solihull. Well laid out, lots of good quality products and staff are always extremely helpful. Hats off to them for getting through the pandemic too.

15 June 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your review and kind words about our shop and team! We were lucky to have some really lovely customer support over the pandemic, we are super grateful for that. Thank you again, Kate @ Liv’s

Rated 2 out of 5 stars

Bought a lamp as a gift

Bought a lamp as a gift. Arrived promptly but the box had several different wrapping tapes on it, like it has been opened several times. Open getting the lamp out, I'd say this was probably the case. All the packaging was a mess, so I've probably bought a poorly processed return. It was purchased as a fun gift for someone else, but looked very second hand as a thing to give as a gift. Certainly wasn't brand new.

Bit disappointing. The style of the website inferred a premier experience.

15 June 2022
Liv's logo

Reply from Liv's

Hi Matthew, I'm sorry that you had this experience with your web order. I will certainly pass your constructive feedback onto the team so we can do better in the future.
All of our products ( unless stated as vintage or reclaimed) are brand new, but we do often re-use outer packaging as it's better for the planet, so perhaps this explains your scruffy box.
Thank you for taking the time to review us, we will take your feedback on board and I hope that you might feel confident to order from us in the future.
Kate @ Liv's

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